I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

Spacewood Furnishers Pvt. Ltd.

General Manager

DLIFE Home Interiors

Branch Manager

Senior Business Development Manager

Business Development Manager

Tata Consultancy Services

Operations Management

SATBIONS FOOD AND ADDITIVES PRIVATE LIMITED

Assistant Manager Sales Marketing

Sales Officer

With over 11 years of experience in management, business development, and sales, my expertise lies in creating effective strategies for business growth and developing impactful sales campaigns. I have a comprehensive knowledge of sales, estimations, and marketing, and a consistent track record of successfully closing sales and achieving targets through team management.

Throughout my career, I have worked across various industries and achieved notable accomplishments in business development and sales. My experience has equipped me with the skills to identify opportunities and drive results that exceed expectations. With a passion for innovation and a proven track record of success, I am dedicated to helping businesses achieve their objectives and create meaningful impact.

Chinthu Udayan

taplio

The Battle

Thomas Zachariah

Chinthu Udayan

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