I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

GetLead

Founder, CEO

Calicut Forum for IT -CAFIT

Secretary

Webqua Software Solutions

Founder

The Loudspeaker - Digital Marketing Agency

SIBCA

System Engineer

Explore IT Solutions Pvt. Ltd.

Web Designer

🚀 CEO at Getlead Analytics - On a mission to make the lives of 50,000 business owners easier with Getlead. Building a CRM that salespeople adore! Deeply into AI, sales, and customer experience.

🌟 Passionate about digital marketing, growth, startups, and entrepreneurship. 

📚 Love reading, 🎬 watching movies, and ✈️ traveling. Excited to connect and exchange ideas on AI, sales innovations, and entrepreneurial journeys!

Akhilkrishna T

taplio

The Battle

Thomas Zachariah

Akhilkrishna T

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