Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

Providing regular support and encouragement to keep team members motivated and working toward a common goal.

Team Leader at Aabasoft

SIDENT 

- Diagnose VSAT system symptoms and information with computer software and test equipment

- Troubleshoot components of the VSAT system with computer software and test equipment

- Interpret troubleshooting results and determine best course of action to restore VSAT operability

- Analyse results of corrective actions to ensure systems, components and services working satisfactorily.

- Interpret problems or symptoms reported by customer IT representative and diagnose possible causes of service problems with the network, systems or components.

- Interpret data from digital or analogue menus in assessment of parameters, settings and symptoms.

- Install new VSAT equipment and upgrade components or systems on vessels or buildings.

- Test, locate and restore service by interpreting service orders, circuit diagrams and troubleshooting.

VSAT Engineer

Cable network 

Design and implement network configurations, troubleshoot performance issues, carry out network monitoring and configure

Network Engineer

B.Tech graduate in Electronics and Communication Engineering with a wealth of experience in the telecommunications and networking industry. My journey began as a VSAT Engineer at SIDENT, where I honed my skills in satellite communication technology. Transitioning to Kollam Cables, I further expanded my expertise as a Network Engineer, ensuring seamless connectivity and performance. Elevating my career, I served as a Team Leader at Aabasoft Business Solutions for two impactful years, where I led dynamic teams to deliver exceptional results in project management and client satisfaction. Currently based in the UAE, I continue to thrive in the field, leveraging my technical prowess and leadership abilities to drive innovation and excellence in every endeavor. Let's connect and explore opportunities to collaborate and make a difference in the world of electronics and communication engineering.

taplio

The Battle

Thomas Zachariah

Nadirsha N

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