Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

goconsulting

Founder

Some of our clients
# Ennoventure Inc : 14.9 Mn $ Funded Tech SaaS start up in brand protection &  anti counterfeit packaging . Fractal CMO & part of leadership team.
# FTC solar : Listed USA firm in solar tracker space : Content & creative strategy & execution 
# FPSB India : Financial Planning standards board India : Go to market & digital 
   marketing 
# Asianet cable and fiber broadband business ( Rajan raheja group co ), Go to market, Revenues & 
   Customer operations . 
# Malayala Manorama Daily newspaper 4th largest dailiy in India : Creatives & Marketing 
# Daily Fish from Baby marine group :Sales ops, Marketing & processes for  an online fish retail portal 
# We run the International office for a UK university for India , Srilanka, mauritius ,& maldives . Agent network building & operations & evolving the go to market 
# Setting up & managing the sales & marketing function for several  B2B & B2C SME / MSME .

Consulting : GTM Strategy | Sales & Marketing | Revenue | UK education | AI minus the hype

Ennoventure Inc.

Part superhero ,fully human with our anti counterfeit, brand protection & engagement enterprise SaaS platform: 
See possibilities where others see roadblocks 
Outside the box solutions to problems small & big
Campaigns that have resonated with audiences .
Anticipate needs & wants of ICP even before they know them 
Deep understanding of not just our platform, but also of competition and larger industry landscape
Think ahead so that we can adjust plans on the fly when necessary

Spice Coast Harley-Davidson

Founder chapter Director Sice coast chapter 
Harley Owners Group for kerala 
Created enough & more Reasons to ride & have fun 
Were All India Runner up in the Best chapter Contest 
Best Debut Chapter perfomance

Founder Director

Vodafone

*Head of the postpaid business , part of the corporate marketing group
1Billion US$ Gross Revenues annually
4 Million Customers
First Marketing head of Vodafone Enterprise Vertical when it was formed 

*Head of marketing @ karnataka
Brand, aquisition,product management & revenues 
2.75 Mn customers & 195Mn USD revenues

National Head Postpaid - Corporate Marketing | First Marketing Head for Vodafone Enterprise Business

Reliance Communications

Launched the brand & achieved revenue leadership in 2 years of launch .
Created revenue leadership for reliance in kerala with 108 Mn USD revenues
Did the entire rebranding when  the management changed .

Geography Marketing Head

Escotel Mobile Communications Ltd

Aquisition & revenues through product & process management 
.25Mn customers & revenues of 30Mn USD annually in the Kerala market

Assistant General manager Marketing

sanmar group

Worked Directly with the group chairman on new ventures
Stints across Telecom, Medical electronics, PCB manufacturing 
Was on Deputation with ATL india a JV partner of Sanmar

Corporate planning & marketing

Marketer at Heart & Business professional , Ex National Head of Marketing Vodafone India Postpaid & Enterprise business . Extensive experience of the Indian market , have been part of the growth from beginning of mobile telephony in India. have worked across large operators Escotel(now part of vodafone idea) , Reliance , Hutch , Vodafone in senior management roles . 

Business Consulting : Strategy, Sales & customer ops , Marketing , Processes ,P&L ,Digital & Mobile marketing   & Careers. 

Key Consulting Clients : Vodafone India, Ennoventure , FPSB India , Asianet ( Rajan Raheja group) , Malayala Manorama Newspaper ,Daily fish ( Baby marine Retail ) Bharti Airtel, University of Northampton 

Career planning & Jobs : Leadership roles , UK education ,Run the International office for a UK university 

Digital & Mobile marketing : We are focussed on lead generation & management for business using the power of mobile & marrying that to Digital 

Specialities: 
Business Consulting in Sales & customer ops, marketing , processes , Digital & P&L
Revenue strategies &  Marketing training
Leadership Recruitment for Vodafone & select cos
Digital & Mobile marketing

Vinoo Pathros Matth(ai) 😇

6:42 length . must listen to this clip & work on a few of the 9 life lessons if not all

Vinoo Pathros Matth ai

Founder @goconsulting | Past Head of Marketing @Vodafone India | B2B and B2C story telling & story selling | Investor

The Healthfluencer | Driving Impact in Health & Wellness | Brand Builder | Strategic Growth Advisor | Mental Health & Purpose Advocate

View Christian Kampf 康可安 💊’s profile

The best thing I’ve watched all week - Tim Minchin’s graduation speech.
No fluff. No ego. Just the kind of truth that lands straight in the heart.

Nine life lessons - funny, sharp, unexpectedly tender.
The kind of wisdom that makes you laugh…
and then quietly rearranges something inside you.

If you’ve ever doubted your path,
felt behind,
or wondered why happiness keeps shifting just out of reach -
give yourself these six minutes.

It’s the perfect little reset. ☕️
A gentle reminder that you’re doing far better than you give yourself credit for.

VC: Social Media

Partner, BBS & Associates, Cost & Management Accountants. Independent Director. Fellow Member of the Institute of Cost Accountants of India

CMA Balakrishnan Menon, BSc, FCMA, FIAAP (UK)

View CMA Balakrishnan Menon, BSc, FCMA, FIAAP (UK)’s profile

Kochi has made it to the list of top 10 trending destinations in the world prepared by Booking.com, a leading travel platform.



Kochi is the only destination from the country that made it to the list. Set along the southwestern coast of the country in Kerala, the waterfront city is shaped by centuries of global trade and cultural exchange. Fort Kochi, where colourful colonial-era mansions sit beside hip art cafés and iconic Chinese fishing nets that sway against the Arabian Sea, adds to the city’s charm, said the travel platform.

#kochi #travel #tourism #touristdestination

Open article: Kochi makes it to the list of top 10 trending global destinations by www-thehindu-com.cdn.ampproject.org

Kochi makes it to the list of top 10 trending global destinations

Dr Nolan Michael Mascarenhas. Has a nice ring to it, Though I'll admit, am processing the fact that the guy from my team during our corporate life eons ago   is now a Doctor of Culinary Anthropology. Switzerland, no less. They clearly didn't check with me first lol 😁 !
But here's the thing: if anyone was going to pull off this, it was always going to be you. I saw it back then, even when you were splitting yourself between PowerPoints and pans
I watched you ride and passion for restoring retro bikes and many other broken stuff  . HOG runs from Goa, India Bike Week trips, You taught me more than a few photography tricks, showed me hidden corners of Goa that even Google Maps hasn't discovered, and I like to think I contributed as well, mostly my presence and questionable navigation skills.
And then there was that house project. That rundown Goa house you picked up, mid renovation, half-finished, and somehow you convinced me to be Guinea Pig No. 1. I tested the plumbing literally and metaphorically, gave feedback on the vibe, and pretended I knew what "good flow" meant in interior design. If that place is thriving now, I'm taking 2% credit. At least.
But here's what I couldn't from you, no matter how hard I tried: that effortless ability to charm a room, to find the story in a spice, the memory in a meal. You have a gift for making people feel seen whether it's through your writing, your hosting, or just the way you talk about food 
So yeah, Dr.  this honor isn't just deserved. It was inevitable.
Proud doesn't cover it, my friend. But I'll take the win anyway
Here's to more stories, more rides, more half-renovated houses that need testing, and more reasons to remind you that I knew you when you were still dropping plates in 2006.
Ride safe. Write fierce. And for God's sake, call me more often .

Marketing & Finance Professional with 20+ years of experience. Culinary Alchemist- Juror/Curator/Advisor and Food & Travel Writer

View Dr Nolan Michael Mascarenhas’ profile

18 years ago, a college kid elbow-deep in service slips, balancing plates, prayers, and dreams while waiting tables and manning the kitchen pass — mostly to pay my way, partly to stay close to the only world that ever made sense to me. 

By day working a corporate job to keep the parents happy for the dream of a corner office and the title of a VP attached, and then rushing to night college and wait tables at smokey bars keeping my head close to the craft,  I didn’t know it then, but those chaotic dinner rushes, those chef glares, those midnight bike rides home stopping at Churchgate station for a omlette bread and wada pav within budget, with the perfume of garlic on me and ambition on my shirt were quietly shaping something bigger.

Somewhere between the clang of pans and the poetry of a perfect plate, I found my voice — not shouting across a kitchen line, but whispering through the written word in multiple media outlets that gave me a chance. 

Over the years, that whisper grew into a steady presence in India’s culinary story… a custodian of flavours, memories, history and all the unspoken things that make this world's food culture so wildly magnificent.

And today, that long, messy, magical journey has led to something I accept with equal parts disbelief and gratitude: an Honorary Doctorate of Philosophy in Culinary Anthropology from Dunster Business School, Switzerland.

If you told 2006-Nolan this would happen, he’d probably have dropped a plate in shock.

This honour is not mine alone. It belongs to every mentor who knocked sense into me, every chef who inspired me, every friend who cheered from the sidelines, and every well-wisher who believed in my work even on days I didn’t. 

You shaped my palate, my prose, and my perspective.

Thank you for being part of this improbable, beautiful ride.

Thank you for reminding me that curiosity is a compass, humility is a strength, and that India’s culinary journey is far from finished — and what a privilege it is to help document it.

Here’s to more stories, more flavours, and more serendipitous chapters ahead.

🫂🥂💫🙏

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Thomas Zachariah

Vinoo Pathros Matth(ai) 😇

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taplio

The Battle

Thomas Zachariah

Vinoo Pathros Matth(ai) 😇

Followers

Posts

Engagements

Likes

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