Tim Hagen

Progress Coaching is a pioneer in the workplace coaching movement with over 26 years of experience helping organizations increase engagement, develop and retain top talent, and create a strong workplace culture by developing managers into coaches!

What we do: 

Using our proven methodology and training system, we will create a custom coaching strategy that:

✅ Saves your organization (and your managers) TIME and MONEY
✅ Speaks directly to YOUR sales or service processes
✅ Promotes and drives YOUR organizational values
✅ INCREASES ENGAGEMENT and REDUCES TURNOVER through a culture of coaching and feedback

You name it, we’ve built it! NO MATTER WHAT the scenario, we can provide a coaching solution – guaranteed!

How it works: 

⭐ We’ll assess your organization’s current culture and goals
⭐ Design a coaching strategy that fits your unique needs
⭐ Deliver training through virtual workshops, online courses, and on-demand resources 
⭐ Facilitate group & one-on-one coaching that addresses YOUR real-life workplace challenges!
⭐ Provide on-going support you can count on! 


Why it works:

✅ Relieve the burden from HR: instead of deferring to HR for every tough conversation or performance issue, managers learn how to have coaching conversations that create strong connections, build trust, and inspire action! 

✅ L&D teams are supported: managers will learn how to structure their conversations to increase performance and become partners in driving the training & development initiatives your organization is already doing!

✅ Managers save time: managers will learn techniques to engage with employees and inspire positive change in as little as 8-12 minutes per week using our proven 4-step coaching conversation model! Through supplemental coaching strategies, managers will learn to scale their time and drive development without even being present! 

✅ Adults learn best when the material directly applies to them, and traditional training alone does not accomplish this. Our PODs format is survey-driven, targeting participants' actual workplace management and coaching challenges, with instruction, discussion, activities, and practice!



Submit your request here 👉  https://form.jotform.com/211636813521147 

Contact me:

💻 Website: http://www.progresscoachingleader.com
📅 Schedule a call: https://calendly.com/timprogresscoaching
✉ Email: Tim@ProgressCoachingLeader.com
📱 Cell: 262-227-8563

President of Progress Coaching  (Till Day I Die)

I own and operate Progress Coaching with 7 employees - we teach managers a very powerful and proven system to engage and develop their staff into high performing talent. We help groups develop, retain and recruit talent by using technology and coaching solutions to increase the bottom line. Progress Coaching has many client types from publicly traded companies to professional sports teams to credit unions to manufacturing companies to banks to people who simply want to become certified Progress Coaches.

What if your most powerful sales coach doesn’t sit in your sales meetings but sits across the table from your sales team every day? 

We often focus on pipelines, close rates, and activity metrics. However, what if the real accelerator of performance is customer perception? When customers intentionally provide structured feedback on listening skills, responsiveness, value creation, and trust-building, sales improvement shifts from being theoretical to market-driven. 

This article explores a bold idea: turning customers into performance partners. By doing so, organizations can foster faster growth, stronger relationships, and a true competitive edge. 

For those serious about building a market-aware sales culture rather than just a metric-aware one, this perspective may challenge conventional thinking about coaching. 

#SalesLeadership #CustomerExperience #SalesCoaching #VoiceOfTheCustomer #RevenueGrowth #PerformanceAcceleration #LeadershipDevelopment #SalesStrategy Association for Talent Development (ATD) LinkedIn for Sales Sales Humor Mike Williams Mike Carroll Britton Ertman Brent H Sadler CNBC

Tim Hagen DISC and EQ Certified

President of Progress Coaching @ Progress Coaching | Certified Leadership Trainer & Coach

What if the greatest sales coach in your organization… didn’t work for you? What if the most honest, accurate, performance-accelerating feedback wasn’

Open article: What If Your Customers Coached Your Salespeople? by Tim Hagen DISC and EQ Certified • 4 min read

What If Your Customers Coached Your Salespeople?

This is myself and my good buddy Philip Rodriguez who's been producing my webinars now for 10 plus years along with he and Gary Van Antwerp they have been fantastic to me and this is my 20th straight year with one exception attending the Training Magazine conference. This conference is run by great people and we have a lot of fun evidenced by the torture I've given this man during my webinars. It actually pales in comparison to what I did to Lorri Freifeld years ago when she had to host one of my webinars but the funny thing is these people can have fun but they also work hard for their customers. If you've never attended a training magazine event I would encourage you to do so

Lauren Boam is #hiring. Know anyone who might be interested?

Medical, Vision, Dental, 401(k) and 4+ benefits

This platform provides unique and valuable insight to the sales interactions leaders cannot always be present for Get More Info: https://lnkd.in/ecT8mrXu

#selling #sales Selling.com Salesloft

I'm hosting How to Build Organizational Self-Awareness. Make sure to attend it on March 6.

Tim DISC and EQ Certified

View Tim Hagen DISC and EQ Certified’s profile

How to Build Organizational Self-Awareness

Founder, Intelligent Conversations | Author | B2B Sales Training Consultant | Converting Sales Teams into Revenue Generating Machines

What if your toughest competitor took twice as many shots — and you still won?

That’s exactly what happened when Team USA beat Canada 2–1 in overtime.

Canada: 38 shots on goal.
USA: 20.
Final score? USA wins.

Too many sales managers are obsessed with activity.
More calls.
More demos.
More quotes out the door.
More shots = more goals… right?
Not always.

USA didn’t win because they took more shots.

They won because they made their opportunities count.

Quality > volume.

Your team could be sending twice as many proposals as your competition and still losing.

The real question isn’t:
“How many quotes went out this week?”

It’s:
“Were those opportunities actually qualified?”

And then there’s the other half of the game: defense. USA was the underdog. They protected their net during a 5-on-3 power play. They didn’t break under pressure for 60+ minutes. They stayed disciplined — and closed in OT.

In sales, that’s:
Protecting margin
Preventing pipeline leaks
Staying disciplined when a prospect goes quiet
Following a process instead of chasing hope

The scoreboard only shows one number:
Wins.
Not shots.
Not proposals.
Wins.

Is your team measuring what actually matters?

Check out our latest podcast specific to selling, coaching, and the power of self-awareness

Tasha Eurich Association for Talent Development (ATD) LinkedIn for Sales #selling #sales

Open video: Great Salespeople Win When Times Are Hard - Coaching Conversations in 2025 on buzzsprout.com

Great Salespeople Win When Times Are Hard - Coaching Conversations in 2025

SalesAware: The First Customer Drive Coaching Platform for Sales People

LinkedIn Live | 15 Minutes That Could Change How You Coach Sales

What if your customers became your most powerful sales coaches?

In this fast-paced 15-minute LinkedIn Live session, you’ll see exactly how SalesAware™ transforms real client feedback into structured, measurable coaching plans. We’ll walk through the simple four-step process — from customer input to automation, to the QALMS coaching model, to both self-coaching and leader-driven development plans.

You’ll discover how SalesAware helps sales leaders eliminate guesswork, reduce defensiveness, increase accountability, and turn customer perception into performance improvement.

If you care about stronger client relationships, more consistent revenue, and coaching that actually sticks — this is 15 minutes you won’t want to miss.

Katy Koenigs, Christine Madsen, SHRM-SCP and 3 other attendees

SalesAware: The First Customer Driven Coaching Platform for Sales People

What if the best sales coach in your organization isn’t your VP of Sales, your trainer, or your top producer? What if it’s your customer?

This week, I’m going LIVE for 15 minutes to present a concept that flips traditional sales coaching on its head. We will explore how SalesAware™ transforms real client feedback into:

- Clear behavioral insight
- Structured coaching conversations
- Self-coaching plans for representatives
- Leader-driven coaching roadmaps
- Measurable improvement over time

No fluff. No theory overload. Just a straightforward 4-step system:

Form → Automation → QALMS Coaching Model → Actionable Output

If you’ve ever wondered:

- “Why aren’t my reps getting this?”
- “I wish I knew what customers actually think.”
- “We need better accountability without creating defensiveness.”

You’ll want to be there. 

Here’s the truth: Salespeople may resist coaching, but they will always listen to the customer. When you systematize that voice, performance changes.

Join me live for 17 minutes for a big shift. Drop a 🔥 or comment “LIVE” and I’ll send you the details. Let’s turn customer perception into performance. 

#selling #sales Selling.com Salesloft Sales Humor Association for Talent Development (ATD)

I'm hosting SalesAware: The First Customer Drive Coaching Platform for Sales People. Make sure to attend it on March 20.

SalesAware: Let the Customer Be the Coach

In the world of sales, we dedicate significant time to training, role-playing, scripting, and coaching. We analyze closing ratios, pipeline velocity, activity levels, and revenue per representative. However, the most impactful coaching voice in the sales ecosystem is often overlooked: the customer.

SalesAware is founded on a transformative belief: when customers provide structured feedback about their sales experience, that feedback becomes the most credible and behavior-shaping coaching tool available to a sales organization.

Why Customer Feedback Changes Everything

Salespeople may debate a manager’s perspective, rationalize peer feedback, or resist formal training. Yet, they rarely ignore the customer. When a customer shares insights such as:

- “I felt rushed.”
- “You didn’t fully understand our business.”
- “Your follow-up was exceptional.”
- “You earned our trust.”

This feedback resonates differently. It is not theoretical or opinion-based; it represents market-based truth. SalesAware harnesses that truth to drive development within the sales team.

Open video: SalesAware: Let the Customer Be the Coach on open.substack.com

SalesAware: Let the Customer Be the Coach

I'm hosting Increase Sales Success with Self-Awareness. Make sure to attend it on March 17.

Increase Sales Success with Self-Awareness

Change Leadership, General Manager PFA @ Batgroup & Member of the Board @ Putzfrauenagentur

Leadership is not about volume.
It is about clarity, alignment and steady execution when the pressure is on.

I work with customer-facing and regulated organisations across MENA and Asia to strengthen leadership capability where strategy meets delivery.

In hospitality, banking, retail and other service-driven environments, performance rarely fails because of effort. It fails when:

• Leaders are promoted without structured support
• Executive teams are misaligned on priorities
• Expectations are implied rather than defined
• Accountability drifts under pressure

My work focuses on alignment first.

I facilitate Leadership & Performance Alignment Sessions that help senior and mid-level leaders:

• Clarify must-win priorities
• Align leadership behaviours to business goals
• Identify capability gaps
• Define a focused 90-day execution plan

From there, we implement through structured leadership capability projects, including:

• Development journeys for emerging and mid-level managers
• Team coaching during change and transformation cycles
• Targeted 1:1 leadership coaching for high-potential and critical role holders

Across 25+ years with Apple Retail, Swissôtel, The St. Regis and multi-site service organisations in the Middle East, Asia and Europe, I have seen the same pattern:

When leadership alignment improves, engagement rises, execution stabilises and commercial performance follows.

I have led brand integrations and organisational transitions while maintaining performance and cultural stability.

If you are strengthening your leadership pipeline or want greater alignment between strategy and day-to-day delivery, I am happy to explore how we can work together.

📞 Book a call: https://cal.com/jeffross

Jeff Ross

93% of managers in the UAE consider themselves a good manager.

Around half of their employees disagree.

In Gallup’s UAE workplace research, that gap is not about character but about calibration.

Most managers do not see what their team is actually carrying, because the signals arrive late.

By the time burnout is visible, the conditions that caused it have been in place for months

Unclear decision rights.
Responsibility without the authority to act.
Every priority treated as the top priority.

In large service organisations - retail, hospitality, leisure - managers absorb pressure from above so the operation keeps moving.

They keep the shift running.
They hit targets.
They protect the guest or customer experience.

Until they cannot.

Gallup’s UAE data shows that disengaged employees report burnout at nearly twice the rate of engaged ones.

This is not primarily a workload story.
This is an engagement story.

Which means it sits with how managers are set up to lead.

Most organisations in this region can tell you their sales figures or occupancy rates.
Fewer can tell you how their managers are actually doing.

If burnout is appearing in your organisation, do not start with resilience training.

Start with how clearly your managers know:
– What they are accountable for
– What they can decide
– What is truly a priority

What is one pressure your managers are absorbing right now that the system should be carrying instead?

Leadership Capability Partner for High-Pressure, Customer-Facing Organisations | Alignment Sessions, Leadership Development & Coaching | MENA & Asia

Someone on your operations team has done the work you're hiring for.

They led system integration during the acquisition. They managed the brand transition. They consolidated operations across locations.

But when you post "PMI Lead" or "Integration Manager," they don't apply.

They assume it's different work.
You hire externally.
They get quietly frustrated.

This is not a capability gap you are having.
It is a translation problem.

I was at a networking event for M&A professionals last month. The room was full of consultants and advisors casually discussing deals "we don't touch 

Open article: The terminology gap that's costing you internal talent by Jeff Ross • 5 min read

The terminology gap that's costing you internal talent

taplio

The Battle

Tim Hagen

Jeff Ross

Followers

Posts

Engagements

Likes

Performance ScoreTim Hagen's LinkedIn Performance

Performance ScoreJeff Ross's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Tim Hagen

Jeff Ross

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Tim Hagen's LinkedIn Performance

Performance ScoreJeff Ross's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreTim Hagen's LinkedIn Performance