Astound Business Solutions 

Sales Director

Stark Leadership Coaching

Executive Leadership Coach

Lumen Technologies

Solution Architech Manager

Verizon Enterprise Solutions

Senior Manager over the Pre-sales Solutions Architects for the West Region, responsible for growing and supporting over $130M yearly revenue. Our team engages and partners with our customers to develop solutions that enhance the business drivers and use technology to connect companies to their customers, delivering high customer satisfaction and best in class services.

Solution Architect Senior Manager

XO Communications

As Sales Engineering Manager for the West Region National and Strategic team, I am responsible for the recruiting, training and development of the team of engineers supporting XO's largest accounts, including the Fortune 500 clients. We use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager, National West Region

As Sales Engineering Manager, I was responsible for the Pre-Sales Engineers supporting the Direct and Indirect Sales Teams in the Northwest Region, including: San Francisco, Sacramento, Denver, Portland, Salt Lake City, Seattle and Spokane. Recruiting, developing, coaching and assisting Sales Engineers to deliver best in class solutions for highly complex WAN/LAN environments. Involved in the sales cycle from beginning to end, delivering presentations to audiences including C-Level decision makers, discussing customer challenges and developing business solutions to enhance capabilities of client networks and communications. I use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager

Pre-sales engineer for National and Strategic accounts responsible for the design of complex WAN and voice solutions, including converged services such as MPLS, VPLS. Enterprise SIP, and traditional private line, SONET and wavelength services.. I also leverage managed services utilizing the broad list of IP based products, such as Hosted Security, Hosted PBX and Content Delivery, to form solutions for the customer's voice and data needs. I am involved from pre-sales through implementation, responsible for ensuring the design meets the customer's expectations. I use a consultative sales approach, and continue working with customers to leverage technology to enhance their business flows and drive down expenses.

I have served on the VoIP Subject Matter Expert team since 2009 to assist engineers across the country with complex VoIP solutions, especially Enterprise class SIP trunking.

Senior Sales Engineer

Advanced Communication Solutions

Responsible for running the Service Department for the company, including technical support staff, project managers, network engineers and administrative personnel. Also, I handled all aspects of IT for the organization, maintaining multi-location network and handling technical support group within the organization. Developed and managed Network Services department for company focusing on Wide Area Networks for voice and data applications.

Vice President of Service

Handled all day to day operations of the Service Department, including recruiting, hiring, MBO, customer escalations, dispatching, Tier III technical support and training.

Service Manager

Designed and implemented VoIP systems for Enterprise customers.

Lead Technician

Ameritrend Corporation

Designed and Implemented complex Enterprise class Unified Communication and Contact Center solutions.

Leadership starts from within. As we master our SELF, we become better equipped to not only lead from the front, but also to embrace a higher purpose that focuses the team on a greater good. This unlocks our potential as a leader, and creates a life of abundance.

Some important aspects of my life and career:

*Lifelong learner helping teams drive innovation, leveraging Business Outcome strategies to create new sales opportunities*

*Shaking up the status quo and developing growth mindsets*

*Generating thought provoking digital content related to technology, emotional intelligence and personal experiences*

*In the trenches side-by-side with teams, pushing them to think differently, while always focusing on the clients desired business outcomes* 

*Doing the gritty, detail work, relentlessly practicing, preparing and challenging to drive value for the client*

*Drilling the basics, and tirelessly working to improve*

*Working with the largest technology companies on the planet, delivering value and co-creation where combined outputs drive innovation*

Expertise in Sales. Engineering, Coaching, Development, Performance Management, Business Outcome Sales, Process and Procedure, Subject Matter Expert for VoIP technology, UCC and Cloud Omni-channel Contact Center solutions.

Technology specialties: AR/VR, Autonomous Vehicles (AV) and Unmanned Aerial Vehicles (UAV), Internet of Things, Smart Cities, Artificial Intelligence and Machine Learning (AI/ML), 5G and Private LTE, LAN/WAN Design, Transport: 100G, 10G and 1G, MPLS/VPLS, VoIP Specialist, Network Security, Cloud solutions, Bare Metal, SIP trunking, Ethernet, Transport, Wavelength, Routing and Switching

Tim West

Ikiquest

Inspiration isn’t just a one-time thing; we need it regularly.

Each day David Marlow, The Ikigai Guy, shares ideas, insights, and stories that inspire. These powerful messages encourage, empower and enable you to live out your Ikigai.

Millions have read David’s life-changing messages on LinkedIn.

Now Daily Ikigai brings that inspiration fully into your life through quick and easy-to-read messages that energize the start of your day.

The Ikigai Guy

VLURU LLC

We at VLURU, Encourage, Empower and Enable people to be all they were meant to be in their lives, their leadership, and their companies.

President and Chief Encouragement Officer

Northwestern Mutual

Developed and manage the Continuous Learning & Improvement (CL&I) Lean Transformation and practice development implementation program across the entire NM corporate chain.  Identify needs, value stream opportunities, secure stakeholder engagement to roll out and manage a robust continuous improvement strategy touching primary areas of company. Manage integration of programs with technology, strategy, innovation and customer experience departments.
• Created and led CL&I program from concept to pilot team to fully operational program inside NM, improving business operations unit, delivering 28% more in volume of customers served with 35% less staffing, while improving service quality ratings by 10%
• Delivered $20M in improvements for $2M investment from first two years of program with second phase of program resulting in double digit savings across company
• Spearheaded long-term roll-out of CL&I Lean Transformation Plan Development, accountable for team development, leadership buy-in and execution to roll out to entire organization. Developed business system and executed improvements in operations, IT and product development
• Created Customer Experience (CX) capability and practice to support the CLI practice, increasing customer service levels and satisfaction scores across organizational lines

Director of Transformation:  Innovation

As Director of IT Innovation for Service Management Strategy, led creation of Information Technology Operation and Infrastructure (ITOI) Matrix Organization. Directed design, process development and implementation strategy. Provided ongoing leadership for Enterprise Service Management strategy, support, process, infrastructure and  governance
• Directed priorities, spend and ITOI management team guidance of $40M ITOI Fixed and Flex budgets, including prioritization and execution
• Led two-year productivity effort that identified opportunities for improvement, resulting in a 37% reduction in support costs while raising Service Level Agreement adherence (92% to 98%)
• Successfully led ITOI in creating and executing the project reorganization of ITOI leadership and organizations. Designed and managed ongoing success metrics for evaluation of the strategy and execution of the organizational realignment. The realignment resulted in increased support capability as demonstrated by a 22% reduction in Priority 1 support incidents and a 37% reduction in project delivery time and cost. Change related incidents dropped by 11%
• Led major innovations in Enterprise Security resulting in three successive years of increased support volume and services delivery (avg. 20% each year) while reducing staffing costs and improving quality. Audit showed quality accuracy increased from 60% to 98.2% in first year
• Held prior roles of Deputy Director, then Assistant Director, leading development of a Continuous Improvement pilot in Enterprise Solutions, adopted into a corporate-wide program

Director Of IT Innovation

RF Technologies

Recruited to privately-owned maker of medical Radio Frequency Identification (RFID) and Radio Frequency Tracking System (RFTS) as Vice President- Installation and Technical Support (later promoted to VP-Customer Solutions (CST) and VP-Emerging Business. 
• Created multi-discipline product development program positioning RFT to be first to market in newly created $350M market. Developed product design plan, implementation plan, business readiness, ‘to market’ plan and vendor relationships. Led manufacturing planning and execution. Revenue from new service exceeded combined existing product sales in three years
• Utilizing Lean Six Sigma, ITIL and network automation processes, transformed a 100% reactive team into a proactive support group, transforming free support offering from a negative cost center into a self-funding service team that eventually represented 33% of revenue. 
• Reduced support costs from 12% of sales in 2002 (prior to arrival) to 8% in 2003 (first year in position) to less than 5% for 2004, while doubling available customer support contact time
• Improvements to service delivery and warranty costs decreased costs by 50%

Vice President- Emerging Business

Metavante

Recruited from GE Medical Systems to role responsible for creating a Network Operations Center, supporting $70M in network products and services revenue with a team of 85 engineers, designers and support staff in a NOC, Voice/LAN, VOIP and engineering support environment.
• TSS revenue support capability grew from $70M to $175M in three years, produced by a team originally scheduled to be outsourced for lack of productivity in 2000
• Was able to double the TSS revenue support capability while reducing team from 85 to 68 
• Implemented products and offerings to remotely monitor networks and networked systems automatically which resulted in 99.97% network uptime. Nationally recognized for this work by Network World Magazine and the AT&T Global Customer Conference in 2003
• Implemented a Six Sigma quality program in the TSS Network Operations Center resulting in a double digit increase in measured productivity while decreasing customer support complaints 95% during first 12 months; complaints remained at zero through 2003

Vice President - Technical Support Services (TSS)

As Global Manager for GE Medical Systems Global Network Operations Center, led creation of GEMS On-Line Center Network Support Team, developing the first GEMS IIS Network Operation Center (IIS NOC). Customer network design and WAN support were added to the NOC product lines. This resulted in revenue produced by the IIS NOC reaching $40M in 2000. Over course of 5 years the NOC expanded into support of all GEMS product lines for network connectivity; this facilitated indirect support for hundreds of millions in service revenue.
• Led development of a “Follow the Sun” program to accommodate 24/7 support and executed with the NOC in Buc, France where responsible for leading two teams in developing an around the clock support plan that included all product lines and facilitated multilingual support

Global Manager-Customer Network Operations Center

United States Marine Corps

E-5 Sergeant - Stationed at Kaneohe Bay US Marine Corps Air Station - Kaneohe, Hawaii

Sergeant

The Ikigai Guy ☕️ • Author & Ikigai Coach 🧭 • Ikiquest+ 🌀

After a 30-year career as a senior leader and executive in Fortune 500 companies, I grabbed an opportunity to take early retirement and do what I had always wanted to do. I support people living to their purpose, and companies bringing their purpose to their products and their people. 

I started VLURU to do just that.

VLURU means versatile guru. Every person and every company is different. Bringing your purpose into all you do takes several different disciplines and skills. VLURU brings an extraordinary variety of tools and techniques to help you achieve your personal and or business goals. 

My journey:

I’ve helped hundreds of people and businesses find fulfillment in their lives, careers, and products throughout my career through coaching, consulting, and mentoring. In the midst of my career transition, I was able to put a name to the practice of helping people find their purpose, Ikigai (ee-key-guy). 

I’m not the first to talk about Ikigai and I’m certainly not the most talented writer. I am, however the first to explain how Authenticity, Purpose, and Harmony work individually and together to cultivate a complete understanding of Ikigai. And maybe more importantly, I am the first person to come at these topics from the perspective of someone who has spent decades studying personal transformation.

I've created a process and framework to help people find fulfillment by uncovering and living into, their Ikigai.

►A globally recognized keynote speaker and transformation expert
►Coined the term 'mono-tasking' for single-focused effort.
► Coined the term Existential Futurist: An existential futurist is concerned with creating the best possible future for individual purpose, freedom, and choice.
► Coined the phrase: Saying I’m mid-century modern sounds so much cooler than 60 
►Coined the term...Humans being Humane to other Human beings (it's what it is all about)
►Coined the term Purpose over Profession
►Trust is the currency of leadership

David Marlow

Next, we need a team to see if we have too many teams.
You see the absurdity here.
But you live this every day, don't you? 
This post isn't about meetings.

#ikigai

The Ikigai Guy ☕️ • Author of 'The Ikigai Way'

People often respond to the puns I share with a sigh. That, of course, is why the quality of dad jokes is measured on a sighsmograph. 📉

Puns aside...

We all carry reactions we've learned to have. Automatic responses. Expected sighs. The "here we go again" moments.

What if you could step back from the pattern? See it. Name it. Choose differently.

That's the power of awareness. When you get the noise down, you start noticing what's habit and what's real. What's yours and what you inherited.

The Ikigai Way (now available as an audiobook) helps you find the signal through the static. You can start today; the choice is yours.

Quest well 
♦️(Bonus points if you can locate the hidden Uzumaki swirl in today's photo)

All my clocks are off since the time change. Last year Bob Dylan came to my house the day after Daylight Saving Time and adjusted all of them. He said the times they were a-changin'.

Not sure if he is dropping by this year or not. Heard he might be on a Slow Train coming. 🕰️🎵

Puns aside...

Change happens whether we're ready or not. The question isn't if things will shift. It's whether you'll resist or flow with it.

Living your Ikigai means moving in harmony with what life brings. Not fighting against the current. Not stuck in how things used to be.  Present. Adaptable. Alive.

The Ikigai Way (now available as an audiobook) teaches you to live this way.

🌀 You can start today; the choice is yours.

Quest well

#ikigai

A fellow author reached out this morning because she was struggling with citations in her manuscript. Too many sources to list. I told her it should be no problem et al. 

Puns aside...

We try to list every reason. Account for all the voices that shaped us. Eventually, you realize some sources don't need to be cited. 

Some noise doesn't need acknowledgment.

Your purpose doesn't require a bibliography. It needs to be lived!

That's the Language of Purpose.

The Ikigai Way (now available as an audiobook) helps you separate what's essential from what's just borrowed noise.

🌀 You can start today; the choice is yours.

Quest well

(Can you find the swirl today?)

Ikigai is not life hacks dressed up in a kimono.

#ikigai

taplio

The Battle

Tim West

David Marlow

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taplio

The Battle

Tim West

David Marlow

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Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}David Marlow's LinkedIn Performance

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