Astound Business Solutions 

Sales Director

Stark Leadership Coaching

Executive Leadership Coach

Lumen Technologies

Solution Architech Manager

Verizon Enterprise Solutions

Senior Manager over the Pre-sales Solutions Architects for the West Region, responsible for growing and supporting over $130M yearly revenue. Our team engages and partners with our customers to develop solutions that enhance the business drivers and use technology to connect companies to their customers, delivering high customer satisfaction and best in class services.

Solution Architect Senior Manager

XO Communications

As Sales Engineering Manager for the West Region National and Strategic team, I am responsible for the recruiting, training and development of the team of engineers supporting XO's largest accounts, including the Fortune 500 clients. We use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager, National West Region

As Sales Engineering Manager, I was responsible for the Pre-Sales Engineers supporting the Direct and Indirect Sales Teams in the Northwest Region, including: San Francisco, Sacramento, Denver, Portland, Salt Lake City, Seattle and Spokane. Recruiting, developing, coaching and assisting Sales Engineers to deliver best in class solutions for highly complex WAN/LAN environments. Involved in the sales cycle from beginning to end, delivering presentations to audiences including C-Level decision makers, discussing customer challenges and developing business solutions to enhance capabilities of client networks and communications. I use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager

Pre-sales engineer for National and Strategic accounts responsible for the design of complex WAN and voice solutions, including converged services such as MPLS, VPLS. Enterprise SIP, and traditional private line, SONET and wavelength services.. I also leverage managed services utilizing the broad list of IP based products, such as Hosted Security, Hosted PBX and Content Delivery, to form solutions for the customer's voice and data needs. I am involved from pre-sales through implementation, responsible for ensuring the design meets the customer's expectations. I use a consultative sales approach, and continue working with customers to leverage technology to enhance their business flows and drive down expenses.

I have served on the VoIP Subject Matter Expert team since 2009 to assist engineers across the country with complex VoIP solutions, especially Enterprise class SIP trunking.

Senior Sales Engineer

Advanced Communication Solutions

Responsible for running the Service Department for the company, including technical support staff, project managers, network engineers and administrative personnel. Also, I handled all aspects of IT for the organization, maintaining multi-location network and handling technical support group within the organization. Developed and managed Network Services department for company focusing on Wide Area Networks for voice and data applications.

Vice President of Service

Handled all day to day operations of the Service Department, including recruiting, hiring, MBO, customer escalations, dispatching, Tier III technical support and training.

Service Manager

Designed and implemented VoIP systems for Enterprise customers.

Lead Technician

Ameritrend Corporation

Designed and Implemented complex Enterprise class Unified Communication and Contact Center solutions.

Leadership starts from within. As we master our SELF, we become better equipped to not only lead from the front, but also to embrace a higher purpose that focuses the team on a greater good. This unlocks our potential as a leader, and creates a life of abundance.

Some important aspects of my life and career:

*Lifelong learner helping teams drive innovation, leveraging Business Outcome strategies to create new sales opportunities*

*Shaking up the status quo and developing growth mindsets*

*Generating thought provoking digital content related to technology, emotional intelligence and personal experiences*

*In the trenches side-by-side with teams, pushing them to think differently, while always focusing on the clients desired business outcomes* 

*Doing the gritty, detail work, relentlessly practicing, preparing and challenging to drive value for the client*

*Drilling the basics, and tirelessly working to improve*

*Working with the largest technology companies on the planet, delivering value and co-creation where combined outputs drive innovation*

Expertise in Sales. Engineering, Coaching, Development, Performance Management, Business Outcome Sales, Process and Procedure, Subject Matter Expert for VoIP technology, UCC and Cloud Omni-channel Contact Center solutions.

Technology specialties: AR/VR, Autonomous Vehicles (AV) and Unmanned Aerial Vehicles (UAV), Internet of Things, Smart Cities, Artificial Intelligence and Machine Learning (AI/ML), 5G and Private LTE, LAN/WAN Design, Transport: 100G, 10G and 1G, MPLS/VPLS, VoIP Specialist, Network Security, Cloud solutions, Bare Metal, SIP trunking, Ethernet, Transport, Wavelength, Routing and Switching

Tim West

Onward >

You've read 'The Dream Manager' and you're ready to implement. 

Good news! You don't need to figure it out on your own. Lean on me as your Fractional Dream Manager. I have the tools and personality to help you implement a game-changing dream program within your business.

I specialize in using technology and one-to-many coaching models to make life coaching, dream coaching, and mental fitness coaching available at scale within businesses, and accessible to those who need it the most.

🚀 Launching your Dream Manager program doesn’t need to be complex or crazy expensive. It just takes the right partner.

And you've found him!

Principal Consultant | Dream Coach & Activator | Hope Dealer

Project 14.4

The Project 14.4 handbook ⏱️📒 is now available via digital downloads with hard copy coming in November 2024. Snag it and learn how 14 minutes & 24 seconds will change you life by generating an up 🌀 spiral of contagious momentum. Stay tuned for coaching, community, keynote, and workshop opportunities for you and your team.

Architect → Author → Activator

Digital Wise Owls

Personal Heart Transformation to Unleash your True and Best Self - that’s Love ⤵️
I'm honored to be part of Joon Chang's personal transformation mission and one of the founding members of this growing movement & community. The best is yet to come. Stay tuned for more 🦉

Master Community Member

Positive Intelligence

PQ Mental Fitness Coach

Zillion Insurance

VP - Partner Success

Forsite Benefits

Engagement & Operations Leader

Motion Connected

Jewelers Mutual Insurance Company

♦ Cross functional leader in sales unit with accountabilities that bridged personal lines and commercial lines divisions.
♦ Developed and enhanced partnerships with eCommerce savvy jewelry businesses, making it quick and easy for their clients to protect their jewelry with a trusted industry leader.
♦ Acted as business owner / sponsor for a corporate initiative focused on streamlining technical integration process with industry partners while also improving the customer's experience.
♦ Owned a newly launched concierge program that provided a carefree experience for luxury jewelry consumers who value an exclusive level of service when protecting their jewelry.
♦ Built and maintained a portfolio of differentiating member benefits that complemented core insurance products.
♦ Led a talented group of commercial lines oriented customer relations specialists.

Director, Signature Service & Express Partners

♦ Developed underwriting talent and maximized the individual strengths of each team member to better the team and organization.
♦ Leveraged people and change management skills to guide our teams and agency force through a significant system conversion that heavily impacted day-to-day operations (Guidewire).
♦ Played an integral role in stabilizing the loss ratio of our commercial lines book of business - moving from a historical average of 56% to 39% in each of the last three years.
♦ Sponsored a project that successfully implemented a member benefits sales approach including the delivery of a sales tool to effectively demonstrate the full value of a client doing business with Jewelers Mutual.  
♦ Co-lead of an initiative that successfully delivered a new cross-functional model for identifying, courting, writing, and servicing large and specialty accounts.  Exceeded premium targets in first year by $480K. 
♦ Heavily influenced the creation of an innovative policyholder benefit to assist members with the mental / emotional trauma resulting from being the victim of a jewelry crime.
♦ Fostered ongoing, positive relationships with our independent agent partners with a focus on mutual respect and appreciation.
♦ Managed top line performance and profitability of commercial lines results for our south region, and in collaboration with leadership peers, managed the same for the entire commercial lines book.
♦ Reinvigorated focus on leveraging loss prevention expertise as a significant differentiator.  
♦ Led the continual enhancement of our loss prevention educational offerings.  This included initiating use of YouTube, social media, webinars, and evolving our online learning environment.
♦ Frequently spoke at jewelry industry events with a focus on security and life safety.  Consistently received positive feedback on presentation skills, style, and content.

Director, Commercial Lines Underwriting & Loss Prevention

♦ Built an active, business-oriented PMO focused on delivery of top corporate initiatives.
♦ Advised PMO collaboration with outside expertise to successfully implement billing, claims, and policy systems companywide (Guidewire).
♦ Actively managed a project to convert an AAIS-based business owner’s policy (BOP) to an ISO-based product.
♦ Actively managed a project that delivered and implemented a reinvigorated future-state model for the organization’s loss prevention function touching people, process, and technology.   
♦ Developed leadership talent and succession plan resulting in a seamless transition when moving to a new position.  
♦ Facilitated strategic planning and annual business planning for the enterprise.
♦ Ensured business plan execution through the effective use of project management practices.
♦ Led the establishment of a formal business analysis function within the organization.
♦ Supported the introduction of agile practices within the organization.

Director, Project Management Office (formerly Strategy Management Office)

♦ Led projects aimed at simplifying the process of obtaining a quote and binding personal jewelry insurance at the counter of the jewelry story and online.
♦ Collaborated with a project team to deliver a solution that won a “CIO 100” Award.

Senior Project Manager

♦ Managed the day-to-day activities of 12 analysts responsible for troubleshooting system and process issues, process improvement, software testing, and business intelligence/reporting.
♦ Frequently consulted to lead and resolve operational and technical issues such as productivity bottlenecks.

Production Support Manager

♦ Responsible for customer service, risk selection, and pricing of a territory of retail, wholesale, and manufacturing jewelry risks in NY, NJ, PA, and FL.
♦ Co-lead of project to replace policy/claims/billing processing system.
♦ Took over project management responsibilities mid-stream after working on the project as a business unit representative and demonstrating talents and abilities.

Commercial Lines Underwriter

Sentry Insurance

Sales Representative

Accenture

Analyst

The Dream Dude 🔥 Helping 100,000 people DREAM ✨ again, more or bigger → 🚀 Dream Manager Implementation Pro →Transforming YOU into a FULFILLED LEADER people are talking about via the 'Onward' High Performance Ecosystem

I'm a *hope dealer* specializing in dream-activation and momentum-generation.

Business leaders inspired by The Dream Manager book, look to me as their go-to partner in launching a program for their people.

I've also created a method, movement and handbook called "Project 14.4 - How 14 minutes & 24 seconds will change your life" geared at helping mid-career professionals create an up 🌀 spiral of momentum in their life. 

My superpowers are approachability, encouragement, and innovation.

I use technology & one-to-many coaching models to make life coaching and dream coaching available at scale within businesses, and accessible to those who need it the most.

🚀 Launching your Dream Manager program doesn’t need to be complex or crazy expensive. It just takes the right partner.

Currently, I'm on a mission to help 100,000 people DREAM ✨ again, more, or bigger.

And now, to my story 👇

After 14+ years in an organization, I was a wreck.

I’d lost my energy, drive & hope.

Outwardly, I looked successful - making good money, dressed well, fit, smiling, super family. 

But inside I was a mess.
 
I was living a life of quiet desperation.

I didn't know what my life dreams were, and I was terrified to even look for them. 

I just knew they were no longer about climbing the corporate ladder… and becoming a powerful executive.

But, I was scared of what others would think. Including those closest to me.

Because I was less engaged and passionate in my life as a whole, I naturally started showing up to work less engaged.  I started to bring less energy to my family and friends, too.  

Then one September day in 2016, I hit the eject button.

I quit my "dream career" without a plan and with a wife and kids to support.

I knew I needed to bet on me. I also knew I needed to make time, room, and space in my life to figure out how to best show up as a greater version of me… how to make sure my life made a difference (while also paying the bills).

Miraculously, Matthew Kelly's book The Dream Manager crossed my path at just the right moment. It gave words to both my leadership style and what I was personally struggling with.

It inspired & encouraged me to reignite my life goals and dreams.  

It guided me to clarity of my life’s purpose… which has turned into my career.  

Now, I get to help people identify & get after their life goals & dreams. 

When your people become more engaged in their life as a whole, they naturally become more engaged & effective in the workplace.

Which is good for both the business and the person. 

It's all about the Win-Win!

Onward ✌️

taplio

The Battle

Tim West

Mark Cumicek

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?