Astound Business Solutions 

Sales Director

Stark Leadership Coaching

Executive Leadership Coach

Lumen Technologies

Solution Architech Manager

Verizon Enterprise Solutions

Senior Manager over the Pre-sales Solutions Architects for the West Region, responsible for growing and supporting over $130M yearly revenue. Our team engages and partners with our customers to develop solutions that enhance the business drivers and use technology to connect companies to their customers, delivering high customer satisfaction and best in class services.

Solution Architect Senior Manager

XO Communications

As Sales Engineering Manager for the West Region National and Strategic team, I am responsible for the recruiting, training and development of the team of engineers supporting XO's largest accounts, including the Fortune 500 clients. We use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager, National West Region

As Sales Engineering Manager, I was responsible for the Pre-Sales Engineers supporting the Direct and Indirect Sales Teams in the Northwest Region, including: San Francisco, Sacramento, Denver, Portland, Salt Lake City, Seattle and Spokane. Recruiting, developing, coaching and assisting Sales Engineers to deliver best in class solutions for highly complex WAN/LAN environments. Involved in the sales cycle from beginning to end, delivering presentations to audiences including C-Level decision makers, discussing customer challenges and developing business solutions to enhance capabilities of client networks and communications. I use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager

Pre-sales engineer for National and Strategic accounts responsible for the design of complex WAN and voice solutions, including converged services such as MPLS, VPLS. Enterprise SIP, and traditional private line, SONET and wavelength services.. I also leverage managed services utilizing the broad list of IP based products, such as Hosted Security, Hosted PBX and Content Delivery, to form solutions for the customer's voice and data needs. I am involved from pre-sales through implementation, responsible for ensuring the design meets the customer's expectations. I use a consultative sales approach, and continue working with customers to leverage technology to enhance their business flows and drive down expenses.

I have served on the VoIP Subject Matter Expert team since 2009 to assist engineers across the country with complex VoIP solutions, especially Enterprise class SIP trunking.

Senior Sales Engineer

Advanced Communication Solutions

Responsible for running the Service Department for the company, including technical support staff, project managers, network engineers and administrative personnel. Also, I handled all aspects of IT for the organization, maintaining multi-location network and handling technical support group within the organization. Developed and managed Network Services department for company focusing on Wide Area Networks for voice and data applications.

Vice President of Service

Handled all day to day operations of the Service Department, including recruiting, hiring, MBO, customer escalations, dispatching, Tier III technical support and training.

Service Manager

Designed and implemented VoIP systems for Enterprise customers.

Lead Technician

Ameritrend Corporation

Designed and Implemented complex Enterprise class Unified Communication and Contact Center solutions.

Leadership starts from within. As we master our SELF, we become better equipped to not only lead from the front, but also to embrace a higher purpose that focuses the team on a greater good. This unlocks our potential as a leader, and creates a life of abundance.

Some important aspects of my life and career:

*Lifelong learner helping teams drive innovation, leveraging Business Outcome strategies to create new sales opportunities*

*Shaking up the status quo and developing growth mindsets*

*Generating thought provoking digital content related to technology, emotional intelligence and personal experiences*

*In the trenches side-by-side with teams, pushing them to think differently, while always focusing on the clients desired business outcomes* 

*Doing the gritty, detail work, relentlessly practicing, preparing and challenging to drive value for the client*

*Drilling the basics, and tirelessly working to improve*

*Working with the largest technology companies on the planet, delivering value and co-creation where combined outputs drive innovation*

Expertise in Sales. Engineering, Coaching, Development, Performance Management, Business Outcome Sales, Process and Procedure, Subject Matter Expert for VoIP technology, UCC and Cloud Omni-channel Contact Center solutions.

Technology specialties: AR/VR, Autonomous Vehicles (AV) and Unmanned Aerial Vehicles (UAV), Internet of Things, Smart Cities, Artificial Intelligence and Machine Learning (AI/ML), 5G and Private LTE, LAN/WAN Design, Transport: 100G, 10G and 1G, MPLS/VPLS, VoIP Specialist, Network Security, Cloud solutions, Bare Metal, SIP trunking, Ethernet, Transport, Wavelength, Routing and Switching

Tim West

Nearmap

Strategic Account Manager
- I proudly joined Nearmap March 31, 2023, entering the world of GIS and Aerial Imagery.  
- I enjoyed early success in my role, booking >150% of quota in my first quarter.  
- I embrace sales productivity as 100% my responsibility - there are no acceptable excuses.
- Upon delivering 0% of closed business forecast/commitment in my second quarter, I left Nearmap.

Nearmap offer businesses instant access to high-resolution aerial imagery, city-scale 3D datasets, and integrated geospatial tools.  Every day, Nearmap helps thousands of users conduct virtual site visits for deep, data-driven insights — enabling informed decisions, streamlined operations, and significant cost savings.

Strategic Account Manager

Glia

I worked with strategic Fortune 500 financial firms, including Capital One, United Healthcare, Franklin Templeton, Transamerica, and Bank of the West, to drive end-customer engagement and grow platform ulitization, while strengthening our relationship by penetrating additional operations, discovering and proposing additional use cases, and engaging executive leadership to successfully fund and resource high-return projects. 

Glia is a leading provider in digital-first customer service for financial institutions of local, regional, national, and global scope. Glia’s software as a service platform turbo-charges effortless online resolution by seamlessly incorporating chat, cobrowsing, voice, video and file sharing.

Strategic Growth Account Executive

NICE inContact

I directly identified and engaged with Enterprises large and small, and leveraged a robust Partner network and our capable Sales Development Representatives closing new customers with $80,000-$1 million+ annual billing. 

Omni channel CX-One is the Customer eXperience differentiator - inContact is the cloud leader.

Senior District Sales Manager

Working with agencies in the United States Department of Homeland Security and the Department of Energy, I closed 1,000+ seat opportunities for Verizon’s FedRAMP Unified Collaborations as a Service (UCaaS) offerings while reducing their costs and security exposure. 

Delivering the promise of the digital world to enhance and enable effective communications that drive the agency's mission and serve its constituents.

Senior Advanced Communications Solutions Specialist - Public Sector (Federal)

Oracle

Oracle Enterprise Communications enables dynamic integration of Contact Center, PBX, SFA/CRM, Unified Communications, Collaboration, Messaging, and other legacy platforms to drive the NOW Economy.  

Improving the customer experience, empowering employees, reducing costs and creating sales and growth opportunities is what we're all about!

Territory Sales Director

BroadSoft

Working with XO Communications sales leadership, my team and I crafted a go to market strategy that resulted in 270% of quota attainment, and making XO BroadSoft’s most effective sales partner of Unified Communications as a Service (UCaaS) in 2015.  

Acquired by Cisco in 2016, BroadSoft was the leading worldwide innovator of Voice over IP (VoIP) applications that is transforming how people connect, communicate and collaborate.

Regional Vice President, Sales

InfoVista

I sold InfoVista's full suite of solutions (Service Assurance and RF Engineering Software) to Tier 2 and Tier 3 Communications Service Providers (Mobile, Wireline, and Broadband Carriers) and Large Enterprise customers. My focus was driving executive and operational-level sales engagements at Bell Canada, Windstream, CenturyLink, Wells Fargo, Rogers Business, Time Warner Cable, XO Communications, PCCW Global, and others.

600 of the world’s top CSP's and 30% of the Global 100 Enterprises use InfoVista service assurance and RF engineering software to improve network performance and efficiency, creating market differentiating services and providing application assurance and QoE metrics to their clients.

Senior Director Service Assurance Sales, North America

ShoreTel

I helped ShoreTel's top partners identify, qualify, propose and close Unified Communications solutions to large accounts throughout the Mid-Atlantic including DC, MD, VA, NC, SC, KY and WV.

Developed and closed multiple 500+ line opportunities; grew the enterprise channel; provided key technical and sales support for business partners and internal staff to enhance relationships with enterprise level clients.

Generated and built an impressive pipeline of 500+ line telecommunication system opportunities within the professional services, healthcare, higher education and financial sectors, positioning the organization with a solid foundation to acquire future sales opportunities.

Major contributor on large sales to The College of William and Mary, Stites & Harbison, Almost Family, ATTC George Mason University and First Financial Holdings to grow revenue from $450K to $1.4MM per quarter.

Major Account Manager, Mid-Atlantic

MetaSwitch

As Director of Sales, Premier Accounts at MetaSwitch, I called on tier one wireline, cable, wireless and next-generation network services providers with the leading Unified Communications / IMS application suite.  Typical level of contact is VP / SVP within the organization, and sales range from $500k to $10MM

Championed aggressive market penetration and client relationship management strategies to gain a foothold within the technology sector for this unified messaging platform; drove deployment of over 16MM Sprint software licenses for voice mail user accounts through a partnership with Unisys

Leveraged long-term industry knowledge and relationships to effectively compete against industry leaders in this highly competitive space; secured critical meetings to present applications, revenue forecast and value proposition to Verizon decision makers to migrate existing users to the MetaSwitch platform.

Managed a $6MM revenue generating territory by establishing partnerships with Sprint in a joint venture with Unisys to provide Unified Communications, Web Conferencing, Call Center (ACD), IMS, IPTV, Fixed Mobile Convergence and other enhanced calling/media services applications.

MetaSwitch (Data Connection) is an outstanding company boasting long-term profitability, growth, stability and technology leadership.  The company is uniquely managed by an employee benefit trust.  The company provides Unified Communications, IMS, Softswitch (through our MetaSwitch division) and other converged services platforms to telecos, cable operators, and wireless providers worldwide.

Director of Sales, Premier Accounts

Lambda OpticalSystems

I led Lambda OpticalSystems's selling efforts into Tier-1 Telecos where high-level engagements resulted with MCI, Sprint, Verizon, Level 3, XO Communications, AT&T, Qwest, and others.  I was additionally responsible for development of our Federal Market strategy by partnering with large integrators such as Northrop Grumman, Bechtel, SAIC as well as federal sales groups of Qwest, MCI, AT&T and Verizon.

Developed lucrative partnerships with the US Navy, Department of Defense and multiple Federal Government clients to secure over $1MM in sales revenue for optical networking software and equipment platforms; pursued and attained crucial meetings with high level decision makers to create an optical cross-connect partnership with top tier accounts.

Presented unsolicited sales proposal to the National Geospatial Agency (the worlds largest user of bandwidth) to vet and test next generation technology applications prior to global deployment; positioned organization to capitalize on government relationships in the long-term.

Secured SBIR Grant with the Department of Energy to develop a next-generation optical control plane; authored proposal to receive $750K in funds to support research and development goals.

Director of Sales and Business Development

“I believe that success is achieved by ordinary people with extraordinary determination." - Zig Ziglar 

I provide exemplary service to my clients, and I choose to work with people who are passionate, committed, and experienced to make it happen. This enables me to serve my customers with integrity and confidence, while contributing to my company's growth and profitability. 

I work effectively and efficiently harness 20+ years experience in successful National/Strategic/Major Accounts sales of high-impact services and applications by navigating complex organizational and operational structures of US, Canadian, Mexican, and Caribbean Tier 1-3 communications providers and very large enterprise customers.

I seek a role leveraging my lengthy and numerous relationships selling to/through C-Level/Executive/Senior Vice President/Executive Director relationships at Tier 1-3 Internet Service Providers; ISPs/WISPs; Wireless, Cable, Satellite, Telecommunications for internal/end-customer needs.   

My proven sales acumen is evidenced by 6/7/8-figure capitalized and/or multi-year SaaS bookings of the following technologies and services.
 
•	Unified Communications and Collaboration – UCaaS
•	Contact Center and Customer Experience – CCaaS / CX
•	Artificial Intelligence – AI, LLM, Chat GPT, Prompt Development
•	Voice/Data/Video Networks - VoIP/SIP/WebRTC, H.264, H.248, H.323, TDM, PRI, T1-T3, DS3-192, Class 3-5, SS7, PSAP
•	Mobile Network Architectures and Services - 3GPP, MIMO/MMIMO, UMTS/GSM, 802.11/15/16, Fixed Wireless Access, Private Cellular, Mobile 	Edge Computing, Large Cells/Small Cells, Spectrum Management, Hetgen
•	GIS - Esri ArcGIS, Aerial Imagery, DSM, DEM, DTM, Point Cloud
•	Enterprise Software/Application Services Architectures – SaaS/PaaS/NaaS
•	Internet of Things – IoT Architectures and Applications 
•	Cloud / Hybrid Cloud / Data Center
•	Operational and Business Support Systems – OSS/BSS
•	Optical Networks – OC3-192, OOO, OEO, PIC, OTS, ROADM, DWDM, Long-Haul, MEF, PON, GPON
•	Layer 2-4 Architectures/Services/Technologies – Ethernet, VPN, WAN/MAN, Metro Ethernet, TDM, IP, SD-WAN, SASE

Skills and Proficiencies
–	MEDDPICC / Challenger / Customer Centric Selling (CCS) / Target Account (TAS) / SPIN / Strategic Selling (Miller-Heiman)
–	Functional proficiency with SalesForce.com, ZenDesk, Microsoft Dynamics, Microsoft Teams, Slack, Microsoft Office, Google Docs, Hubspot, 	SalesLoft, ZoomInfo, LinkedIn Navigator, Hubspot, and most other CRM, Marketing, and productivity tools.


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