Christian Brothers University Graduate School

Adjunct Instructor - Strategic Thinking for Competitive Positioning

T. Niccole Payne Consulting 

Career + Leadership Development Coach

FedEx Services

Chief of Staff to Chief Information Security Officer (CISO)

Manager, Strategy Planning and Analysis

Manager, Goverance and Compliance 

Executive Solutions Advisor

Marketing Specialist Advisor

Hilton Hotel Corporation

Senior Information Technology Manager 

International Paper

Project Manager

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Teleesa Payne Mason, MBA

Slalom

As an Associate Consultant in the Tech Practice, I specialize in leveraging cutting-edge technologies to solve complex business challenges. My role involves collaborating with clients to understand their needs, analyzing technical requirements, and delivering tailored solutions that drive efficiency and innovation. I work closely with cross-functional teams to ensure seamless project execution and am committed to applying industry best practices to achieve optimal outcomes for our clients.

Associate Consultant

Interpublic Group (IPG)

Managing the process of verifying and securing authorization for medical services and procedures. With prior years of experience in the healthcare field, utilizing in-depth knowledge of insurance policies and medical guidelines to efficiently handle precertification requests. Responsibilities included reviewing patient records, obtaining necessary documentation from healthcare providers, and communicating with insurance companies to ensure timely approvals. Adept at navigating complex cases and resolving any issues that arose during the precertification process. The experience allowed for streamlining workflows and enhancing the team’s efficiency, ultimately improving patient care and satisfaction.

Precertification Specialist

TK Elevator

Responsible for managing all event invoicing, deposit and contract schedules, and accounts receivables for group sales. I work directly with the Sales and Repair staff and submit weekly financial reports to the Branch.

AR Billing Specialist

Children's Healthcare of Atlanta

As a Scheduling Specialist at Children's Healthcare of Atlanta, I managed and coordinated patient appointments to ensure efficient and timely access to care. My role involved working closely with healthcare providers and patients to schedule appointments, optimize resource utilization, and streamline workflow processes. I am dedicated to enhancing patient experience and supporting the organization's mission of providing exceptional care to children.

Scheduling Specialist

Northside Hospital

Supervised daily operations including patient registration, scheduling, and insurance verification, managing and training a team of 15+ staff, leading to a 25% reduction in patient wait times and a 15% increase in appointment scheduling efficiency.
Streamlined processes to enhance efficiency, achieving a 20% improvement in patient throughput and maintaining 98% accuracy in patient documentation while ensuring compliance with healthcare regulations.
Addressed patient inquiries and concerns, resulting in a 30% increase in patient satisfaction scores, collaborated with clinical teams to optimize patient flow, and utilized data to drive a 10% improvement in overall department performance metrics.

Patient Access Lead

Wellstar Health System

As a Complaints Assessor at Wellstar Health System, I focused on managing and resolving patient and family concerns to ensure a high standard of care and service. My responsibilities include investigating complaints, conducting thorough evaluations, and collaborating with various departments to implement solutions. I was dedicated to improving patient satisfaction and upholding Wellstar’s commitment to excellence in healthcare.

Complaints Assessor

Fresenius Medical Care North America

As a Patient Care Coordinator at Fresenius Medical Care North America, I managed and supported the delivery of high-quality care for our patients. My role involved coordinating appointments, facilitating communication between patients and healthcare providers, and ensuring a smooth and efficient care process. I was committed to enhancing patient experiences and outcomes through meticulous attention to detail and a compassionate approach.

Patient Care Coordinator

Kool Smiles

As a Patient Services Representative (PSR) at Kool Smiles, I provided exceptional support to patients and their families and ensured a positive and smooth experience from the moment they entered our office. My role included managing patient appointments, addressing inquiries, and coordinating with dental professionals to streamline patient care. I was dedicated to delivering outstanding service and contributing to the overall efficiency and satisfaction within our practice.

Patient Services Representative (PSR)

As a dedicated Healthcare Information Technology Specialist and a proud mother of Irish triplets, I bring a unique blend of passion for healthcare, innovation, and technology to my work. My expertise lies in transforming complex business challenges into innovative, tech-driven solutions that enhance patient care and optimize operational efficiency.

With a proven track record in project management and a commitment to delivering excellence, I excel in leveraging advanced EMR systems, revenue cycle optimization, and data analytics to drive impactful results. My collaborative nature and ability to thrive in team environments enable me to work effectively with diverse groups, ensuring that solutions are both innovative and practical.

Fueled by a deep passion for healthcare and technology, supported by my active involvement with the Technology Association of Georgia, I stay at the forefront of emerging trends. My background in Technology and Cybersecurity further equips me to navigate and contribute meaningfully to the evolving healthcare tech landscape.

taplio

The Battle

Teleesa Payne Mason, MBA

Angelena Wilson

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