Christian Brothers University Graduate School

Adjunct Instructor - Strategic Thinking for Competitive Positioning

T. Niccole Payne Consulting 

Career + Leadership Development Coach

FedEx Services

Chief of Staff to Chief Information Security Officer (CISO)

Manager, Strategy Planning and Analysis

Manager, Goverance and Compliance 

Executive Solutions Advisor

Marketing Specialist Advisor

Hilton Hotel Corporation

Senior Information Technology Manager 

International Paper

Project Manager

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Teleesa Payne Mason, MBA

Provides leadership in developing and implementing  policies, processes and procedures  to promote the development of streamlined production support of various fedex.com client applications. 

Project lead responsible for managing multiple projects by coordinating, documenting and implementing Support for assigned projects throughout the project life cycle.

Collaborates with Business Owners, Testing, Development and Support teams to establish and promote high standards in researching, analyzing and resolving complex customer issues.

Broad understanding of IT including network and server administration, data storage and application development.

Performs in-depth call analysis to establish trending and identify top call drivers, including customer and operations impact analysis.

Business Systems Advisor

Leadership Memphis

Fast Track 2015 Participant

FedEx Express

Provided Development Support for various fedex.com application clients. 

Provided advanced research and analysis for all escalated production issues, from escalation to resolution.

Analyzed proposed applications to ensure they met user requirements with regard to functionality,  efficiency and reliability.

Sr. Business Application Analyst

Regional Chamber of Commerce - Serving Memphis and the Mid-South

Provided LAN Support and System Administration. 

Maintained computers and their peripheral devices, educated support staff on unfamiliar/new software and how to use existing software to the Chamber's best advantage, maintained user directories and security, maintained documentation manual and   server backup  system.

Monitored the file server's performance

Computer (LAN) Administrator

Dedicated IT Professional with over 28 years of expertise in the areas of Leadership, Technical Research, Data Analysis, Complex Problem Resolution and Project Management.  Excellent written and verbal communication skills to support the identification and remediation of risks across a multi-channel, multi-user environment. Demonstrated record of relationship building; communicating effectively across various levels of management; providing accurate, timely communications to peers, management, internal and external customers and business partners. Enthusiastic and confident team player with a flexible and positive approach to work. High level of personal integrity to safeguard and protect data and systems.

taplio

The Battle

Teleesa Payne Mason, MBA

Kimla Hill

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