Tobias Zwingmann

RAPYD.AI

Independent AI consulting to create profitable AI solutions to innovate and grow your business. Fast.

Managing Partner

O'Reilly Media

Author and Instructor

LinkedIn

LinkedIn Learning Instructor

D2A2

Chief of Research - Applied AI

Springboard

- Helping Springboard as a subject matter expert in AI, especially for data analytics
- Mentoring students who want to switch careers to data science / data analytics 
- Top Mentor Award in 2021 (Springboard Inspire)

AI SME & Data Science Mentor

Insurgence

Partner

Toptal

Independent Consultant

Data Science Dojo

ML/AI Instructor

Deutsche Messe AG

Systematic retrieval, analysis and utilization of (unstructured) data from diverse sources to build new products and processes.

- People movement analytics 
- Computer vision with focus on text retrieval

Senior Data Scientist

Building & maintaining predictive models. Generating and communicating insights about customer trends and behavior to product owners and senior management.

- Churn Prediction
- Next Best Offer Recommendations 
- Customer Segmentation
- Visual Analytics

Data Scientist

Leading various international trade show projects in e.g. China, India, Indonesia, Mexico, Myanmar, South Africa, South Korea, Turkey.

Project Director

Deutsche Messe Dubai Branch

Management Trainee

Author of AI-Powered BI (O'REILLY) | AI Coach & Mentor | I help organizations leverage AI and use data more intelligently to improve business performance. Sharing AI use cases & learnings.

I didn’t start my AI/ML journey doing “Profitable AI”.

I started it as a Data Scientist who built models that looked impressive on paper:

– Customer churn prediction with 95% accuracy ✅
– Next-best-offer systems with 15% uplift ✅
– Data-driven B2B products generating 6-figure revenues from day one ✅

But the hard lesson I’ve learned after 10+ years at the intersection of business and technology is that none of this matters if you can’t show results on the bottom line.

I’ve spent the last 5+ years in applied AI consulting where my work has taken me inside global enterprises in automotive and insurance, mid-sized companies with 500–1,000 employees, solopreneurs aiming to double their output, and small business owners uncovering $10k+ monthly savings in unexpected places. 

The contexts differ, but the patterns of what makes AI succeed (and fail) remain remarkably consistent.

Success is not about:
- Chasing the next shiny AI tool
- Hiring data scientists from Silicon Valley
- Hoping IT will figure it out

It’s about applying the principles of Profitable AI to deliver outcomes that matter: doing things faster, at lower cost, with higher quality — or scaling what you do to entirely new levels.

Along the way, I’ve shared many of these lessons in my books AI-Powered Business Intelligence (O’Reilly, 2022) and Augmented Analytics (O’Reilly, 2024), as well as in my weekly newsletter that is now read by 10,000+ professionals at companies like Google, Amazon, Gucci, H&M, Santander, and Mercedes-Benz.

So If you’re tired of the shiny AI demos and want to see it deliver real results instead — I think you found a good place.

We help you build amazing AI products faster.

Gemini 3 is making a lot of noise. And it's a really great model. "Is it better than GPT-5?!" My take: Use whatever works for you. Both are LLMs, both have their quirks. But if you want to know where each shines, here's what I found:

Gemini 3 = Messy Inputs → Clean Outputs
Throw it chaos: screenshots, transcripts, logs, mixed documents. It's great at compressing that mess into structure. Best when you're very specific about the output format you want. Seems like if you need to organize messy information, call Google.

Examples:
- Summarizing multiple meeting recordings into structured notes
- Extracting data from a messy pile of PDFs, screenshots, and spreadsheets

GPT-5.1 = Clean Inputs → Complex Thinking
Give it organized information and let it reason. It's great at planning, narrative, and multi-step decisions. Best when the task itself is complex, not the input.

Examples:
- Writing code (though Claude still beats it here)
- Building a strategy doc from a clean brief

Scenarios to combine both:

1/ Competitive analysis
Gemini 3 gathers data from competitor sites, pricing, and reviews; GPT 5.1 delivers the strategy

2/ Client onboarding
Gemini 3 cleans and organizes intake docs; GPT 5.1 produces the project plan

3/ Sales pipeline review
Gemini 3 compiles CRM data, calls, and emails; GPT 5.1 spots trends and recommends actions.

Don't try to find "the" best. 
Find whatever works best for you.

Fun fact: The infographic was done by me with Gemini-3 image gen ("Nano Banana"), first shot, Prompt in comments.

AI Advisor | O’Reilly Author | Instructor @ LinkedIn Learning | I find & realize profitable AI opportunities – here to share wins, fails, examples & frameworks.

I see a lot of confusion around AI workflows, AI agents, workflow automation, and agentic workflows. Most people can't even tell the difference. Which isn't a problem until you want to build an AI solution that is neither over-engineered nor insufficient.

So I put together a quick guide that breaks down each type and when to use what, along with a few examples.

Read the full blog post here: https://lnkd.in/erYqeVPi

AI Workflows vs. AI Agents

ChatGPT launched today 3 years ago. ONLY three years I should say. Feels like a decade compressed. To catch you up on what’s happened, I generated this little timeline with the help of ChatGPT Deep Research, had Gemini 3 double-check it, and Claude 4.5 generated the PDF.

Tasks like this would have taken a whole day in the "old" world.
Now done in less than 60 minutes with AI.

We're still far away from AGI.
But I don't care.
We're living in the most exciting timeline.
And I can’t wait to see what this timeline looks like 3 years from now.

3 Years Since ChatGPT

A while ago, I shared the AI Profit Stack – a simple framework to assess whether your AI projects are actually creating profit. People loved it, clients used it. Then someone asked me:

“How do I apply this to my Copilot licenses?”

Short answer:
You don’t.

Long answer:
Trying to measure all AI with the same ROI formula is exactly how you end up with fictional numbers, cynical finance teams, and AI steering committees that debate themselves into extinction.

Today I've shared the fix I'm using now in every client engagement – and the one I want you to have too.

Find it here here:

Open article: The Two Tracks of AI ROI by blog.tobiaszwingmann.com

How to separate 'AI that helps' from 'AI that pays'

Infinite Renewals

We help SaaS B2B emerging tech companies reduce churn and significantly increase recurring revenue and software adoption by launching customers efficiently and happily. With 20+ years of post-sales customer experience, our proven process will provide guaranteed results that will increased customer retention.

CEO and Founder

PathCheck Foundation

Fractional Head of Client Experience - worked with a passionate group to roll out digital contact tracing and exposure notification in jurisdictions around the world to reduce the spread of COVID19 and restart the economy. The app will have reached 50 million users when you read this.


- Managed all customer relations and post-sale activities
- Created first revenue by putting together professional services offerings and a complete state-grade SOW

-Created a "made for you" cookbook for partners so that they could have all the tools needed from presales through launch

Head of Customer Experience

Thought Industries

Responsible for Onboarding, Implementation, Pre-sales, and Professional Services

Vice President Of Professional Services

Virgin Pulse

• Created and grew the company’s world-wide services efforts and implementation teams, which included customer sales and business development through partner channels.

• Established the Professional Services team to deliver three implementation packages across 40 customers for Fortune 500 companies, which generated $1.1M in new revenue.  

• Managed a team of Project Managers, MIgration and Implementation Specialists. Assigned responsibilities, reviewed work, and provided coaching and training on relationship management, project delivery excellence, and career growth.

• Integrated two acquisitions and coordinated the transfer of the existing client base to the new platform, which increased ARR and reduced information bottlenecks, email overloads, and data silos.

• Supported the sales process by identifying and solving technical issues for customers, which included analyzing customer environments, file feeds, and delivery mechanisms.

Vice President – Professional Services

Brightcove

• Led a cross-functional global team to deliver video solutions to the world’s largest media companies and improved related revenue by 500% over a three-year period by creating tiered packages and establishing a team to develop standalone video offerings from beginning through IPO

• Oversaw the creation of re-sellable SEO and social network products from inception to launch, which included Wired.com, Metropolitan Opera of NY, Aeroforceone.com, NBC, and Philips.

• Managed 25+ Architects, Developers, Project Managers, and QA Specialists and three Directors. 

• Oversaw 20 client relationships valued at $30K/yr -$1M

• Developed action plans to create service offerings, which improved surveyed client satisfaction to 97%.

Vice President, Global Professional Services

Endeca

• Managed the creation of the partner on-boarding program for regional and global solution providers and created training programs to enable the big-four and regional service groups to effectively conduct sales. 


• Implemented infrastructure improvements to enable organizational growth including agile enterprise implementation, WW variable compensation plan, centralized staffing model, and standardized recruiting. 

• Increased revenue for a single location professional services organization from $4M to $15M by establishing a regional N.A. team to deliver complex enterprise information access solutions. 

• Primary Relationship Manager on 30+ projects valued at $75K to $300K, provided consulting and architectural services for the primary commercial big-data product and large e-commerce sites products.

• Provided RFP completion, SOW creation, and pricing negotiations during the pre-sale process. 

• Oversaw the implementation of the Latitude product to analyze cost, labor, and project health expenditures and the ProFind resource management product which generated a $500M savings for a major client.

Director of Professional Services

Customer Solutions Manager, Scalability Task Force

Senior Project Manager, Professional Services

Product Manager

OneSource Information Services

Mahoney, Hawkes, & Goldings

Litigation Technical Support

The Spofford Group Insurance Brokerage Ltd.

Contract Administrator /PC Support

Honda of North America

I help SaaS B2B companies scale by significantly increasing Recurring Revenue and increase Retention by optimizing Customer Success organizations| Connect with me

As the Founder and CEO of Infinite Renewals, I’ve dedicated my career to helping B2B SaaS companies achieve sustainable growth through seamless post-sale operations. With a passion for optimizing processes and scaling businesses, I work closely with SaaS leaders to ensure their post-sale journey is as successful as their initial sale.

What We Do: At Infinite Renewals, we specialize in transforming your customer success and renewal strategies. Our approach is data-driven, focusing on reducing churn, maximizing customer lifetime value, and creating scalable processes that drive predictable growth. We don’t just help you retain customers; we empower you to turn every client interaction into an opportunity for growth.

Why It Matters: In today’s competitive SaaS landscape, post-sale operations are the backbone of long-term success. My team and I understand the challenges that come with scaling operations while maintaining customer satisfaction. That’s why we tailor our solutions to your unique needs, helping you streamline operations and focus on what truly matters – your customers.

If you need advice or optimization, I’m always open to connecting with SaaS leaders, investors, and innovators who share a passion for growth and operational excellence. Whether you’re looking to scale your post-sale operations or explore new strategies for customer retention, let’s connect and explore how Infinite Renewals can support your journey.

Schedule a free consultation below.👇

Calendly 📞  https://calendly.com/infiniterenewals/30min
https://infiniterenewals.com/
jeff@infiniterenewals.com

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