Todd Clouser 🧙‍♂️💜

I learned content growing a YouTube channel from 0 - 10M+ monthly views.
I learned social by building an audience of over 1M followers across channels.
I learned community growing two Facebook groups to 12k+ monthly active users.
I learned influencer marketing building a team of 15+ creators that drove millions in DTC revenue.


Now I help B2B companies incorporate those strategies and tactics to build their own marketing machine.

DM me to chat.

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Todd Clouser

• Digital Marketing and organizations campaigns.
• Data and web management (#WordPress, #HTML, #CSS, #Javascript) 
• Onsite page location confirmation for social media page.
• Developed technical and non-technical marketing presentations, public relations
campaigns, articles and newsletters.
• Designed, documented and executed test scenarios to identify software bugs.
• Mobile App testing/ QA #qualityAssurance
• Data and web management (#WordPress, #HTML, #CSS, #Javascript) 

#InformationTechnology #projecManagement #TimeManagement #businessAnalyst #customerSupport #InterpersonalCommunication #BusinessDevelopment

Information Technology Support Consultant

Intercountry

Education Professional

Gaming Campus

• Developed and implemented language lesson modules to increase proficiency for Business, Engineers and Cybersecurity students.
• Utilized online testing assessing students’ current proficiency, with results used to craft lesson plans and accommodate classes to student needs. 
• Design group projects activities to help develop teamwork, time management and presentations skills
• Developed, tested and distributed language assessment exams, designed to evaluate all basic English language levels and track student progress.
• Facilitated individual speaking interviews for international students in order to provide accurate admission advising and support.
• Mentored over 150 students, improved basic English language competency scores by an average of 20%, and successfully secured admission for 70% of applicants.

I.T Language Instructor/ Admission Support

ESME

• Provide and designed intensive week programs for Engineering students with a focus on developing their English skills. 
• Develop and monitor group projects work to meet deadlines and milestones delivery.
• Delivering high-quality domain-oriented English teaching (including soft skills and cultural component) and provided I.T support to students.
• Achieved an 91% student satisfaction rating and a student comprehension improvement of 73% on the evaluation test.

I.T Language Instructor

International Chamber of Commerce

Reporting to the Project Manager, I have been employed to support the visibility improvement, promotion of the new International Certificate of Origin (CO)  on social media and online community management.
•	Responsible for strengthening the organization visibility and branding.
•	Liaison with the project manager in expanding the International Certificate of Origin (CO) Accreditation Chain towards Chambers of Commerce.
•	Management of the CRM & Online community management.
•	Initiated Market research and data analysis in order to better target customers requirements 
•	Created activities and engagements to enhance customer experience, knowledge and patronage.
•	Conduct day to day project coordination, planning and implementation of marketing campaigns.
•	Created training guides and in-person and online training courses to improve customer user experience in the new community platform environment.
•	Planned, designed, and performed manual and functional project testing and reported defects.
•	Resolved problems, improved operations, and provided exceptional visibility to increase the Chambers of Commerce participation and customer success
•	Defined a communication campaign and wrote a monthly newsletter for internal and external audiences. 
•	Animated and promoted the Chamber’s community web platform.
•	Managed the reinforcement of other membership news campaigns.

Assistant Project Manager

ACAZIA Software Company - Vietnam - IT Outsourcing

Reporting to the Director, my responsibilities have been centred around the improvement of customer acquisition B2B, B2C and better understanding of our market positioning and offer communication and improvement.
•	Developed and supported the implementation of a marketing and communication plan to market Acazia new software products and services to existing global partners.
•	Manage a database of qualified leads and identify sales opportunities through social networks and networking activities for supporting sales efforts and hit rate.
•	Follow up sales using the company's CRM software and JIRA for project management.
•	Increased customer satisfaction by resolving issues.
•	Preparation of client proposals, contracts reviews, improvement of the sales toolkit and company brochures
•	Research on market trends and customer needs and expectations
•	Supporting marketing efforts at trade shows and conferences for capturing leads

Business Analyst

Reporting to the Quality Assurance Director, my main role has been to support the need of limiting the company exposure on contracts and participating to strengthening the company quality processes and management for international projects.
•	Participated to the need of reducing commercial contractual risks and improving customer claims management. 
•	Responsible for managing and monitoring projects with JIRA tool and publishing on a monthly base KPIs.
•	As part of the quality management, developed a risk assessment matrix ensuring the optimum quality of each products/project’s execution.
•	Analyzed and tested different builds to identify, trace and help resolve bugs.
•	Created and gained project approval on project test plans.
•	Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
•	Interfaced with existing and potential customers for claim treatment supporting the collection of their feedback and suggestion for company improvement.
•	Supported the offer improvement based on customers feedback and JIRA KPIs helping in better defining client proposals, contracts definition, sales toolkit and company brochures.

Quality Assurance Engineer

FPT Software

Reporting to the Quality Assurance Director, my main responsibilities includes quality testing of deliverables for the ongoing internal project and improvements on quality assurance documentation.
•	Assigned as Quality Assurance Officer for an internal Human resources (HR) Utility project for the company. 
•	Joined the project team aiming at proposing a suitable software for Performance testing such as Apache Jmeter, Gartner report while being trained on the AGILE methodology.
•	Project monitoring with the use of JIRA ensuring a timely and efficient project management.
•	Review and support to update processes and documentation related to Quality and software management of the company.
•	Operationally worked on logging bugs, monitoring issues and issuing monthly reporting

As a seasoned IT language instructor with a background in customer support and project assistance, I have gained a wealth of knowledge and expertise from working in various international settings. My exceptional interpersonal skills and unwavering passion for business development have been instrumental in my success in these roles. Furthermore, I possess a strong educational background in Computer Science and a Masters in International Business Management. Additionally, I am currently undergoing Cybersecurity training with Cisco to further enhance my skills and knowledge in the field of IT.

My extensive work experience spans across various industries, including software development, education, global trade, and non-profit organizations. This has equipped me with a broad range of transferable skills that are invaluable in any professional setting.I take great pleasure in tackling complex problems and thrive in collaborative environments where I can contribute to multiple projects. My ability to think creatively and outside the box has been a key factor in my success thus far.

In summary, I am a highly skilled and motivated professional with a proven track record of excellence in IT language instruction, customer support, and project assistance. I am confident that my unique blend of skills and experience will make me a valuable asset to any organization.

Skills: #InformationTechnology #projecManagement #TimeManagement #businessAnalyst #Cybersecurity #customerSupport #InterpersonalCommunication #BusinessDevelopment #professor #teaching #english

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