Tommy P.

Northrop Grumman

* Hiring/Networking Event Sourcing 

Inviting the BEST talent to attend hiring/networking events across the US for opportunities to support Northrop Grumman’s Aeronautics Systems sector. 

Searching for cleared and uncleared professionals in:
•	Engineering (Flight Sciences, Survivability, Systems, Test, Mechanical, Software, Design, Manufacturing, Industrial, Vehicle, Stress, and more)
•	Business Management (Multi-Functional)
•	Global Supply Chain
•	Project Management
•	Tech Support


ATS: Workday
Sourcing tools: LinkedIn Recruiter, Clearance Jobs, HireEZ, SeekOut, HBCU Connect

Associate Talent Acquisition Business Partner - Aeronautics Systems (AS)

LinkedIn

Supporting LinkedIn's cyber security, trust and safety, government and compliance sectors for various engineering and Project Management roles.

Briefly partook in university and intern hiring plans, discussions and strategies. 

ATS: HireIn (In-House)

Technical Sourcing Recruiter

Google

-Sourcing for the best of the best ready to start their next chapter of their career using various boolean strings and tools (LinkedIn Recruiter, GitHub, Stack Overflow, etc.)
- Overseeing end-to-end recruitment process for Early Career software engineers.

ATS: gHire (In-House)

Technical Full-Cycle Recruiter - via RPO Randstad Sourceright

-Screened candidates resumes for requisition’s minimum qualifications and leveling based on candidate education and experience leading to 20+ accepted offers.
-Provided an excellent candidate experience to software engineering candidates through the hiring process through timely communications and answering any questions while maintaining about 175 candidates at a time.
-Assisted with scheduling and re-scheduling technical phone screen interviews across every timezone. 
-Directed candidates to correlating hiring teams based on experience and interest

Technical Screener - via RPO Randstad Sourceright

American Campus Communities

-Secured $2.5 million in signed leases through entire tenure of 8 months between 8 properties 
-Oversaw 6 apartment communities in the Austin, TX market for leasing, social media and staffing needs
-Increased leasing efforts by following up on leads and pushing lead generation and increased the market pre-leasing for the 2021-2022 lease term by more than 20%
-Assisted with the training and development of office staff members by teaching them how to utilize the Salesforce dashboard and proper office procedures

ATS: JobVite

Area Leasing and Social Media Manager - Austin, TX

-Managed directly 6 community assistants and 1 leasing assistant to reach a 100% pre-lease for the 2021-2022 lease term and begin leasing efforts for renewals for the 2022-2023 lease term
- Participated in campus recruiting efforts to hire for our Tallahassee team

Leasing + Hiring Manager at 601 Copeland

-Lead a team of 10 community assistants and assisted the Leasing Manager to achieve a 100% pre-lease for the the 2021-2022 lease term
-Utilized Salesforce dashboard to organize, track and contact leads and manage lease agreements

Leasing Assistant Team Lead at Stadium Centre

AT&T

Content
• 5G Overview
• A Look Inside Technician
Careers
• Artificial Intelligence
Overview
• Cable Routing Basics
• Connect Honestly and
Openly
• Cybersecurity White Pages
• Design Thinking
• Internet of things
• Machine Learning 101
• Machine Learning Overview
• Media Industry Overview
• Phone & Ethernet Wiring
• Power of Communication
• Project Management
• Sales Integrity
• Think Like a C-Suite
Leader
• Wireless Networking
Basics

AT&T Summer Learning Academy

University of Central Florida

-Managed and assisted residents at the Northview and UnionWest UCF Housing & Residence Life housing communities.
-Supervised the front desk area and answered incoming calls or visits to answer resident's questions or concerns. 
-Aided in the event planning process for community events and initiatives.

Resident Assistant

-Created and marketed content to promote community service events to gain participation from the 70,000 students at the University of Central Florida.
-Attended weekly Director meetings to be updated with agency announcements and events as well as brainstorm and share ideas and perspectives on events and initiatives.

Volunteer UCF Marketing Director - Office of Student Involvement

-Assisted in setting up and preparing for events ranging from guest speaking series, career fairs, Dean and College of Business sponsored events
-Oversaw the check in and check out process of event attendees for students, faculty and company participants

The EXCHANGE, Student Assistant

-Welcomed over 2,000 students to the College of Business through summer orientations 
-Assisted in the advising and course sign-up process to ensure students were on the path of success to graduate on-time

Orientation Leader

U.S. House of Representatives

-Interned for Congressman Bill Posey’s Washington District Office, Florida’s 8th Congressional District. Internship was terminated early due to COVID-19.

Office Intern

Washington Intern Student Housing (WISH)

-Planned and executed events for the over 1,000 residents at 30 WISH properties across Washington DC. Events range from tours (FBI Building, Pentagon, NPR, etc.) to Speaker Series with DC Professionals and Congressman and woman as guest speakers, to receptions and other special events such as book signings, etc. 
-Answered all incoming phone calls to the main office and assist residents, parents, business partners and other agencies with their questions and concerns. 
-Assisted students and parents by informing them of WISH properties and options for their living experience while in DC. 
-Researched and created a individual and group project for suggestions on improvements for company logistics and day-to-operations.

Events and Hospitality Coordinator & Marketing and Sales Team Member

Student Government Association at the University of Central Florida

-Served the student body by being their voice and listening to them directly through various appeal courts including parking, grade, fiscal administrative and student conduct appeals.
-Attended bi-weekly council meetings to discuss updates, concerns and ideas,

Justice

FAIRWINDS Credit Union

-Marketing Fairwinds Credit Union and their products and services to help members
-Assist students of UCF by setting up checkings and savings accounts for them
-Promoting financial literacy resources and programs to make smart financial decisions

Student Banking Ambassador

Leasing & Marketing Manager that pivoted into technical recruiting and then again into defense recruiting. 

2+ years of people management experience as a team lead and manager. 
3+ years of recruiting experience from college, on-site office support, technical and non-technical roles. From entry-level to leadership executive roles. 

Specialties:

Career Advice & Job Search Strategy
Career Assessment & Planning
Interview Preparation
Salary Negotiation
Career Coaching
Personal Branding
Resume Design
LinkedIn Profile Optimization
Employer Branding & Recruitment Marketing
Team Training & Corporate Development
Social Media in the Workplace
Recruiting
Employee Experience
Talent Acquisition & Retention Strategies

Sutherland

•	Exceptional operational service to 150+ different cross-country clients
•	Interdisciplinary approach to achieve closure of 90% escalations within 3 business days
•	Handling high volume inquiries and escalations as per business needs
•	Serve as subject matter expert on benefits, open enrollment, dependent audit, HSA, FSA & COBRA accounts 
•	Guiding participants in account set-up, claim-submissions and reimbursements 
•	Resolving issues by research, consulting and escalations to respective teams 
•	Participant advocacy to vendors including insurance carriers and wellness program administrators
•	Secure online payment and refund processing.
•	Maintaining confidentiality of personal identity and health information (PII & PHI)
•	HIPAA-compliant handling of participant records

Operations Specialist

•	Provided consultations to 15+ small and medium sized ambulatory clinics in various parts of India.
•	Revised operational flow, staffing and appointment scheduling to maximize efficiency and patient safety.
•	Strategized and developed training modules and operational SOPs for EMR adaptation and Telemedicine consultations.
•	Liaised with multi-specialty physicians to increase engagement with client clinics.
•	Provided marketing strategies and channels for point of care medical device sale in retail market.
•	Acted as subject matter expert in projects requiring clinical domain knowledge from conception to implementation 
•	Identified and defined Healthcare IT (HIT) scope for various clinical conditions 
•	Consultation in development, testing and user training of HIT products 
•	Created SOPs and training materials for user-end operations 
•	Business development through targeted marketing and client liaisons

Healthcare operations consultant

SEVEN CORNERS MEDICAL CENTER, PLLC

• Supported appointment scheduling, handling calls and other administrative duties as required
• Reduced delay in Accounts Receivable through timely charge entry, claim updates and review
• Increased patient portal adoption and Time of service payment through educating front-end staff
• Supervised team of Patient care assistants, registered nurses and lab technician in the absence of Practice manager
• Assisted in staff scheduling and payroll through Paychex
• Liaised with physicians to streamline clinical and operational workflows 
• Timely closure of patient cases through patient portal 
•  Assisted Practice manager in claim resolutions, payer contract negotiations
• Participated and provided revenue cycle optimization training to other staff

Practice Manager Trainee

•	Greeting patients, recording vitals and completing patient intake 
•	Keeping the consult room and equipment ready for each patient encounter
•	Directing patients to consult rooms to maximize room utilization 
•	Streamlining patient flow to reduce crowding in the reception and maximize room utilization
•	Providing copies of orders and referrals issued by the provider to the patients prior to check out
•	HIPAA compliant patient records handling
•	Patient charting through AthenaHealth

Patient Care Assistant

•	Sourced candidates through 250+ telephone calls using Dialpad, in-person meetings, community outreach activities and social media strategies resulting in recruitment of 3 study participants.
•	Screened and created database of 42 eligible candidates. 
•	Managed full life cycle candidate recruitment. 
•	Coordinated travel logistics and compensation for study participants. achieving candidate satisfaction and retention

Clinical Study Participant Recruiter

Apollo Hospitals

•	Sole ownership of devising Quality metrics and KPIs for clinical processes 
•	Audited field processes and e-medical records
•	Engaged Key stakeholders through meetings, presentations, and periodic reports
•	Facilitated clinical trial & marketing of Point of care medical device – Control H
•	Co-authored impact study report & scientific paper publication
•	Evaluated staff performance and provided feedback
•	Budgeted and negotiated deals with clinical & IT vendors saving 12% in CAPEX & 7.5% in OPEX
•	Implemented best clinical practices for scalability
•	Co-prepared 2 feasibility studies and 5 project proposals 
•	Innovated Tele-lab & Tele cervical cancer screening service model leading to 2 years project extension & 100% increase in new project sites
•	Managed 10000+ Type 2 diabetes community screening & health education to 650+ women in marginalized communities

Medical Administrator - Clinical Quality & Service Delivery

•	Developed Training curriculum, health education content, clinical workflows, and SOPs for various projects
•	Executed & monitored telemedicine project at 12000+ ft altitude
•	Implemented 5S in workstations
•	Managed 5 cross-functional teams of size 7-15 direct reports in fast paced environments
•	Hired 9 teammates, trained 22 clinical and 10 administrative direct reports
•	Onboarded 30+ physicians for virtual consults
•	Mentored 3 team members for career development
•	Co-owned development of Clinical Decision Support System (CDSS), Tele-triage & Electronic Medical Records (EMR)

https://vsee.com/blog/apollo-hospitals-establishes-telemedicine-stations-in-the-himalayas/

Medical Administrator – Clinical Projects 

•	Regional coordinator of global teleconsult project
•	Drafted clinical & Technical SOPs
•	Trained 4 administrative assistants 
•	Evaluated & enhanced custom  health portal with IT team
•	Onboarded 75+ physicians across various specialties & locations

Medical Administrator – Ask Apollo 

APPAM EXPRESS

•	Followed safety procedures for safe food preparation, storage, and premise maintenance
•	Built regular clientele through friendly interactions
•	Managed currency and credit transactions quickly and accurately
•	Maintained high standards of customer service during high-volume, fast-paced operations
•	Multi-tasked food prep, customer service, and sales as single resource

Food Service Manager

Fortis Healthcare

•	Daily rounds of in-patient wards, recording patient vitals and monitoring recovery.
•	Review of reports & Case sheet recording 
•	Assisting procedures carried out by the Consultants.
•	Implemented new feedback system to improve patient satisfaction
•	Achieved “zero document deficiencies” in audits month-on-month

Resident Physician

Aarupadai Veedu Medical College and Hospital

•	Redesigned process flow to improve efficiency & customer satisfaction 
•	Reduced turn around time for health check up by 50%
•	Increased patient footfall by 15% & quarterly revenue by 21% 
•	Signed 5 new business deals for Employee Wellness Checks.

Interim Head - Dept of Occupational & Preventive Health

Medical officer - Dept of Occupational & Preventive health
Responsibilities:
•	Clinical examination, review of reports and referral to specialist consultation
•	Community outreach for wellness visits 
•	Development of comprehensive wellness examination packages catered to different target populations.

Emergency Department Medical Officer 
Responsibilities:
•	Triage of seriously ill patients & referral to higher center 
•	First aid & clinical consultations
•	Minor procedures such as suturing, dressing, gastric lavage

Junior Resident – General Surgery 
Responsibilities:
•	Out-patient consultation
•	Daily rounds of in-patient wards
•	Case sheet writing  
•	Assisting in procedures & surgeries carried out by Consultants.

Junior Resident

Physician with Masters in Hospital Management & Healthcare services Administration.(MBA)

Direct patient care (5+ years) and healthcare management (3+ years) experience in various public, not-for-profit and corporate healthcare institutions.

4 + years of experience in healthcare consulting targeting physician engagement, operational efficiency, quality metrics and revenue enhancement. 

3+ years of experience in end-to-end multisite healthcare project management, program management and health informatics  

2+ years of experience in practice management involving healthcare operations, value-based programs, and revenue cycle management.  

Led and mentored multiple teams of size 7 - 15 direct reports with different skill sets, linguistic and cultural backgrounds

Proven skill in integrating clinical knowledge with technical tools to enhance user experience, quality of care, business development, achieve operational efficiency & cost saving.

Recipient of awards for operational excellence and innovations in Telemedicine projects.

taplio

The Battle

Tommy P.

Chandralekha J, MBBS, MBA

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