Tommy P.

Northrop Grumman

* Hiring/Networking Event Sourcing 

Inviting the BEST talent to attend hiring/networking events across the US for opportunities to support Northrop Grumman’s Aeronautics Systems sector. 

Searching for cleared and uncleared professionals in:
•	Engineering (Flight Sciences, Survivability, Systems, Test, Mechanical, Software, Design, Manufacturing, Industrial, Vehicle, Stress, and more)
•	Business Management (Multi-Functional)
•	Global Supply Chain
•	Project Management
•	Tech Support


ATS: Workday
Sourcing tools: LinkedIn Recruiter, Clearance Jobs, HireEZ, SeekOut, HBCU Connect

Associate Talent Acquisition Business Partner - Aeronautics Systems (AS)

LinkedIn

Supporting LinkedIn's cyber security, trust and safety, government and compliance sectors for various engineering and Project Management roles.

Briefly partook in university and intern hiring plans, discussions and strategies. 

ATS: HireIn (In-House)

Technical Sourcing Recruiter

Google

-Sourcing for the best of the best ready to start their next chapter of their career using various boolean strings and tools (LinkedIn Recruiter, GitHub, Stack Overflow, etc.)
- Overseeing end-to-end recruitment process for Early Career software engineers.

ATS: gHire (In-House)

Technical Full-Cycle Recruiter - via RPO Randstad Sourceright

-Screened candidates resumes for requisition’s minimum qualifications and leveling based on candidate education and experience leading to 20+ accepted offers.
-Provided an excellent candidate experience to software engineering candidates through the hiring process through timely communications and answering any questions while maintaining about 175 candidates at a time.
-Assisted with scheduling and re-scheduling technical phone screen interviews across every timezone. 
-Directed candidates to correlating hiring teams based on experience and interest

Technical Screener - via RPO Randstad Sourceright

American Campus Communities

-Secured $2.5 million in signed leases through entire tenure of 8 months between 8 properties 
-Oversaw 6 apartment communities in the Austin, TX market for leasing, social media and staffing needs
-Increased leasing efforts by following up on leads and pushing lead generation and increased the market pre-leasing for the 2021-2022 lease term by more than 20%
-Assisted with the training and development of office staff members by teaching them how to utilize the Salesforce dashboard and proper office procedures

ATS: JobVite

Area Leasing and Social Media Manager - Austin, TX

-Managed directly 6 community assistants and 1 leasing assistant to reach a 100% pre-lease for the 2021-2022 lease term and begin leasing efforts for renewals for the 2022-2023 lease term
- Participated in campus recruiting efforts to hire for our Tallahassee team

Leasing + Hiring Manager at 601 Copeland

-Lead a team of 10 community assistants and assisted the Leasing Manager to achieve a 100% pre-lease for the the 2021-2022 lease term
-Utilized Salesforce dashboard to organize, track and contact leads and manage lease agreements

Leasing Assistant Team Lead at Stadium Centre

AT&T

Content
• 5G Overview
• A Look Inside Technician
Careers
• Artificial Intelligence
Overview
• Cable Routing Basics
• Connect Honestly and
Openly
• Cybersecurity White Pages
• Design Thinking
• Internet of things
• Machine Learning 101
• Machine Learning Overview
• Media Industry Overview
• Phone & Ethernet Wiring
• Power of Communication
• Project Management
• Sales Integrity
• Think Like a C-Suite
Leader
• Wireless Networking
Basics

AT&T Summer Learning Academy

University of Central Florida

-Managed and assisted residents at the Northview and UnionWest UCF Housing & Residence Life housing communities.
-Supervised the front desk area and answered incoming calls or visits to answer resident's questions or concerns. 
-Aided in the event planning process for community events and initiatives.

Resident Assistant

-Created and marketed content to promote community service events to gain participation from the 70,000 students at the University of Central Florida.
-Attended weekly Director meetings to be updated with agency announcements and events as well as brainstorm and share ideas and perspectives on events and initiatives.

Volunteer UCF Marketing Director - Office of Student Involvement

-Assisted in setting up and preparing for events ranging from guest speaking series, career fairs, Dean and College of Business sponsored events
-Oversaw the check in and check out process of event attendees for students, faculty and company participants

The EXCHANGE, Student Assistant

-Welcomed over 2,000 students to the College of Business through summer orientations 
-Assisted in the advising and course sign-up process to ensure students were on the path of success to graduate on-time

Orientation Leader

U.S. House of Representatives

-Interned for Congressman Bill Posey’s Washington District Office, Florida’s 8th Congressional District. Internship was terminated early due to COVID-19.

Office Intern

Washington Intern Student Housing (WISH)

-Planned and executed events for the over 1,000 residents at 30 WISH properties across Washington DC. Events range from tours (FBI Building, Pentagon, NPR, etc.) to Speaker Series with DC Professionals and Congressman and woman as guest speakers, to receptions and other special events such as book signings, etc. 
-Answered all incoming phone calls to the main office and assist residents, parents, business partners and other agencies with their questions and concerns. 
-Assisted students and parents by informing them of WISH properties and options for their living experience while in DC. 
-Researched and created a individual and group project for suggestions on improvements for company logistics and day-to-operations.

Events and Hospitality Coordinator & Marketing and Sales Team Member

Student Government Association at the University of Central Florida

-Served the student body by being their voice and listening to them directly through various appeal courts including parking, grade, fiscal administrative and student conduct appeals.
-Attended bi-weekly council meetings to discuss updates, concerns and ideas,

Justice

FAIRWINDS Credit Union

-Marketing Fairwinds Credit Union and their products and services to help members
-Assist students of UCF by setting up checkings and savings accounts for them
-Promoting financial literacy resources and programs to make smart financial decisions

Student Banking Ambassador

Leasing & Marketing Manager that pivoted into technical recruiting and then again into defense recruiting. 

2+ years of people management experience as a team lead and manager. 
3+ years of recruiting experience from college, on-site office support, technical and non-technical roles. From entry-level to leadership executive roles. 

Specialties:

Career Advice & Job Search Strategy
Career Assessment & Planning
Interview Preparation
Salary Negotiation
Career Coaching
Personal Branding
Resume Design
LinkedIn Profile Optimization
Employer Branding & Recruitment Marketing
Team Training & Corporate Development
Social Media in the Workplace
Recruiting
Employee Experience
Talent Acquisition & Retention Strategies

New Balance

Responsible for ongoing data validation activities as required to support the ERP Program
·       Support data cleansing tasks as needed for the ERP Program
·       Documents and communicates any data integrity issues/risks of data loaded into ERP system

·       Utilizes Azure Dev Ops (ADO) to document issues related to data quality

·       Participates in daily meetings to provide status

MEASURES OF SUCCESS: 
 
·       Conduct initial data validation tasks within 2 working days of being assigned tasks
·       Responds to all assignments (bugs and tasks) within 2 working days
·       Able to communicate, orally and in writing, any issues that arise

Data Validation Specialist

•	Advise customers on business process enhancements based on best practices, and business knowledge.
•	Applied performance data to evaluate and improve operations, which grew annual revenue by 45% in year 2 of business. This extra revenue provided new technology to help manage business needs.
•	Collected and tracked customer data to maintain a 50% target on product profits.
•	Put together realistic budgets based on costs and fees for successfully operating a business which lowered operating costs by 13% from 2021.
•	Responsible for creating content using video, documents, and in-person training to educate customers on all available services within our scope of work.

Freelance Consultant

Digital Federal Credit Union

•	Drive cross-functional initiatives that will improve the overall customer experience
•	Ensure that issues are escalated appropriately to correct internal departments and management reducing hold times by 15%.
•	Document known issues and solutions while product testing changes before going live.
•	Shape the model which can be applied to a large number of customers at the same time.
•	Collaborated with internal teams to obtain feedback on how we could better educate those teams by updating training documents regularly and hosting monthly training calls on teams. Which decreased the number of internal calls by 17%.

New Accounts Team Leader

Triangle Credit Union

•	Maintain a deep understanding of our products and services and educate customers about the most relevant features/functionality.
•	Implemented and coached on sales strategies to meet sales objectives, which lead to us receiving bonuses resulting in 10% of pay. Using the same guidelines gave annual pay increases of 5-9%.
•	Protected company and member assets with strategic risk management approaches, which guided members and the company from taking financial losses and built member and company confidence.
•	Serve as the voice of the customer and provide internal feedback
•	Collaborated with coworkers 2-3 times a month to maximize the potential for successful business growth.

Assistant Branch Manager

Pizza 911

•	Work closely with the owner to effectively manage a $3M business and team of 45+ employees.
•	Grew the customer base by 20% through effective marketing and enhanced cross-sell processes.
•	Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability to 33%.
•	Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
•	Designed an employee recognition program available to 100% of the staff that boosted productivity and morale.

General Manager

•	Engaged with Tellers to coach on cross-selling TD products and meet an average of 95% of sales goals.
•	Responded to all customer inquiries within 24 hours.
•	Maintained strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks.
•	Examined tellers' reports of daily transactions for accuracy.
•	Achieved a 95% satisfaction rating from customers in post-interaction surveys.

Store Supervisor

•	Mentored, trained and managed 43 branch champions on prospecting for TD Bank at Work, TD on Campus, and Affinity Program in presenting financial literacy to area businesses employees and non-profit companies by holding events to publicly speak at.
•	Manage customer education (sharing best practices, conducting webinars, defining and creating videos) on new and existing features to drive adoption of the bank’s products and services.
•	Led the development of new customer success initiatives that increased retention rates by 32%.
•	Prepared content that educates customers on how to fully utilize the bank’s products and services.
•	Increased overall off-site events from 13 a quarter to 97.

Off-site Events Customer Success Manager

Customer Focused | Tech Enthusiast | Dad of 4

Hey, I'm Isaiah, 

I have over 10 years in people management, customer service, support, sales, and account management, seeking to transition into the tech industry. 

Proficient in using data analytics, and technical tools to identify needs and develop tailored solutions. Skilled in leveraging technology to enhance business operations and improve customer experience. Eager to apply my technical expertise and problem-solving abilities to a dynamic tech role.

My diverse background, combined with the technical skills I have acquired through practical experience, positions me well for a successful transition into a tech role.

taplio

The Battle

Tommy P.

Isaiah LaBrosse

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?