Toni McLelland MSc FRSA

1st Life Group

A London based boutique business consultancy specialising in working with Third Sector, Social Causes, NGOs and Social Entrepreneurs. We are experienced troubleshooters and turnaround specialists assisting you to navigate change, crisis as well as business development for futureproofing. I have a particular passion for services serving vulnerable groups and young people as well as social impact, mobility and justice.

www.1stlifegroup.com | +44 (0)203 504 0250 | info@1stlifegroup.com
Refer to client testimonials on linkedin and website

Management Consultant- Social Causes & Social Entrepreneurship

Queen of Compassion - we work with organisations and businesses to become more Compassionate 
Explore our 7 step guide which includes an audit and action plan
Or get in touch if we can assist with our 4Ps approach (Purpose People Planet Profit (Performance)
https://1stlifegroup.com/services/the-compassionate-business/

Founder - The Compassionate Business and Compassionate Leadership

The Sporting Club

Member and Co Host of The Sporting Club Wales twice monthly 'Coffee Mornings' in Cardiff. Supporting the Vision and Mission of Sporting Club UK invited guests are able to join us for 'Coffee Conversation and Connection plus Co Work in our exclusive members lounge in Cardiff. Membership includes access to members lounges and exclusive events across the UK plus networking and business opportunities.

The Sporting Club | Wales Ambassador & Co Host | Member 

Careers Wales

Board Member and serving Committee Member for The Impact and Performance Committee
Promoting DEIB, Compassionate approaches, measuring impact and ensuring there are suitable opportunities for professional and business development in all communities across Wales

Non Executive Director

UK Government Wales/Llywodraeth DU Cymru

Business Mentor - Social Entrepreneur Start Ups

Llywodraeth Cymru / Welsh Government

Big Ideas Wales-Business Role Model. Speaker & Facilitator for Social Entrepreneurship and Start Up Programmes for schools, colleges and universities. Inspirational talks, workshops, business planning & Start Up advice with a focus on public interest causes

Business Wales - Start Up & Social Entrepreneur Programme

The RSA (The royal society for arts, manufactures and commerce)

Working at the heart of innovation with other changemakers and leaders who are catalysts for improvement and change in social causes.

RSA Fellow

ForbesBLK

Member

Business Advice Australia

Business advisor and consultant to Start Ups and Social Entrepreneurs with a particular interest in Social and Public Causes, Social Impact, Social Justice and Social Mobility.

Business Consultant-Start Ups & Social Entrepreneurs

G100: Mission Million

UK Chair - Business Consulting 

Della Leaders Club

Honorary Board Member & Business Mentor- Della Leaders Club- Risk & Crisis Management - Management Team | London
Mentoring, assisting and empowering social entrepreneurs with business- assessing risk and managing crisis

Honorary Board Member & Mentor- Risk & Crisis Management 

✨Critical Friend for C-Suite Leaders & Boards in Social Causes✨Change & Crisis Specialist✨Business Mentor for Social Entrepreneurs & Start Ups✨Queen of Compassion & DEIB Veteran with 30+ years wisdom & #TonisFairyDust✨

I'm a straight-talking Business Mentor / consultant with specialist knowledge of Social Causes. As a business turnaround specialist I assist boards & C-Suite to navigate crisis & embed change for sustained business growth. 

As Queen of Compassion DEIB underpins my work & I use my 5Ps (Purpose People Planet Profit or Performance) to futureproof business, this comes from years of strategic experience leading large multidisciplinary teams & multi-million-pound budgets in central government, PLC, private & charitable causes. 

SO WHY ME?

When you engage me as a business mentor or consultant, you get:

✨ 3 decades of strategic business experience in DEIB, criminal justice, SEND, disability, social care &  high-profile public critical incidents (e.g.London riots, Grenfell, bombings)  
✨Understanding of compliance, regulatory inspection, safeguarding & business continuity (most business mentors don't know these areas well)
✨A passion for social entrepreneurs to be paid for their cause
✨Appreciation of my unique 5 pillar assessment ‘BLEND’ Model, DEIB & Compassion for lasting results.

Working with larger businesses in organisational development i'm the safe, experienced lead having assisted household names such as, Coca-Cola, BBC, Home Office, Ministry of Justice, MIND & NHS. 

So yes, I’m the person you want on board in a crisis.! My clients describe me as a"critical friend" i'm compassionate, straightforward & described as Fairy Dust personified. 

Notable achievements include:

🎯Identified >£1 million uncharged fees in an audit for PLC company<2 weeks.
🎯An ‘outstanding’ inspection for The Ministry of Justice < 6 months in post
🎯Cut agency staff expenditure by 80k per month (£1 million loss per annum)<2 months.
🎯Delivered diversity training for the Met Police for Stephen Lawrence Macpherson Inquiry 
🎯Assisted a start up from minus deficit to £117k in 8 months

I take time to understand people whilst inspiring, supporting & empowering. Although working with larger corporations, I share my learning, experience & gifts with social entrepreneurs starting out on their journey.

SO ARE YOU :-

✔️An organisation requiring specialist advice or inclusive approaches
✔️Looking to develop business acumen to lead an organisation well or secure a C Suite| Board role 
✔️A social entrepreneur| Start Up wanting advice (ROI< 2 months)

Perhaps curious about my 'BLEND' Model or need some #TonisFairyDust? 

If you need a committed, compassionate business mentor or management consultant with decades of experience, making a difference & impact call +44 (0)203 504 0250

Critical Friend & Business Mentor - Social Causes & StartUps 

A London based boutique business consultancy specialising in working with NGOs and Social Entrepreneurs. We support business in DEIB, Social Impact, Social Justice, Social Mobility areas, and Public Interest Causes. In layman's terms it could be organisations, coaches and consultants who provide services for vulnerable groups e.g Disability, Specialist Education, Social Care and Criminal Justice. 

Work with us if you are:-

💎Organisation- navigating change, crisis, or need to introduce DEIB & Compassionate Leadership
💎Social Entrepreneur or Start Up- Looking to develop your service offer and gain clients
💎A Professional looking to advance professionally in this area to a C Suite or board role

When you work with us you will become a market leader differentiating you from the crowd, we will futureproof or grow your business with the application of the 4Ps People Purpose Planet and Profit (or performance) with clear strategies and practical assistance with support to gain clients and grow.

www.1stlifegroup.com | +44 (0)203 504 0250 | info@1stlifegroup.com

Refer to client testimonials on linkedin and website

Adrienne Lloyd

Optimize Healthcare

Helping healthcare leaders and physician executives achieve personal and organizational transformation through the Day Zero Blueprint™️ Method (including lean and six sigma) and navigating challenging conversations.  Focus on driving employee engagement and removing non-value added waste from system processes to improve patient, employee, and provider satisfaction, resulting in major operational and financial improvements.  Over 20 years of executive-level experience across surgical and medical specialties and outpatient, ASC, HOPD, and inpatient environments.  Results to date include $250M+ in financial improvements and positive impacts to 10M+ patient experiences.

CEO/Founder, Optimize Healthcare - Turnarounds, Strategy, and Operations

I know you're frustrated that your organization won't let you make the changes you know are needed.  I can feel how hard it is to watch your team suffer because of things that are outside of your control to change.  

We've been taught that there is only one path to success and growth BUT it is not true!  

Whether you need to change organizations, shift industries or even start your own entrepreneur journey, I know that you deserve to have work that fulfills you.  

You deserve to make the impact you were meant for.

You deserve to be passionate every day while being able to make time to spend with those you love and explore those things that make your heart sing.  

Together we will work to clarify your vision for your future, create a strategy to get there and optimize your network to jumpstart your success.  

If you are interested in exploring what your next level life could be like, please schedule a time to connect at bit.ly/adriennelloyd

High-Performing Healthcare Executive and Entrepreneurial Coaching

You don't have to do it alone!  You CAN build a team that works WITH you to create the results your organization and you deserve.  

Day Zero Blueprint™️ is a method to help leaders Reset, Reimagine and Relaunch a new organization with engaged and high-performing teams and optimized processes.

If you are interested in learning more, please schedule a call https://bit.ly/dayzeroblueprint

Creator, Day Zero Blueprint Method™️

Looking for a speaker for your next event?

Check out these glowing recommendations from recent event attendees:

👏 "The information Adrienne shared is so valuable for ANY practice setting. This is the most helpful, applicable, and enjoyable session that I attended at the conference. I would highly recommend!

👏 I was so inspired by the stories Adrienne shared to reset our culture and start making changes to improve our teamwork and results.  I'm so glad I came and I can't wait to get started!"

I've been fortunate to speak to a variety of national and local groups across multiple healthcare sectors industries. 

Want to help your attendees learn strategies and tools to create transformation in their own organization that not only improves patient experience but also maximizes performance and results?

Schedule a time to talk with me about booking me for your next event at https://bit.ly/bookadrienne

𝐊𝐞𝐲𝐧𝐨𝐭𝐞 𝐚𝐧𝐝 𝐁𝐫𝐞𝐚𝐤-𝐨𝐮𝐭 𝐒𝐩𝐞𝐚𝐤𝐞𝐫, 𝐓𝐨𝐩𝐢𝐜𝐬 𝐈𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠:
  ☑️  Transform Your Organization with the Day Zero Blueprint
  ☑️  Finding Your Authentic Leadership Style
  ☑️  Key Steps to Optimize Your Clinical Flow

💡 𝐖𝐇𝐄𝐑𝐄 𝐘𝐎𝐔 𝐌𝐀𝐘 𝐇𝐀𝐕𝐄 𝐒𝐄𝐄𝐍 𝐌𝐄:
   🔹 Medical Group Management Association (MGMA)
   🔹 American College of Healthcare Executives (ACHE)
   🔹 American Academy of Ophthalmology (AAO/AAOE)
   🔹 American Society for Cataract and Refractive Surgery (ASCRS/ASOA)
   🔹 Institute for Healthcare Improvement (IHI)
   🔹 Society for Health System Engineering (SHS)
   🔹 Hawaiian Eye
   🔹 American Academy of Professional Coders (AAPC)

Keynote Speaker

MGMA

Honored to serve as host for the Women in Healthcare podcast, sponsored by the Medical Group Management Association. This podcast will feature stories of successful women who have overcome obstacles and demonstrated resilience and innovation as leaders and key players in the healthcare field.

We will highlight the achievements of women who have made significant contributions in healthcare. Our mission is to inspire and motivate listeners to pursue their goals and make a positive impact in their community while honestly sharing the challenges and transformations that have occurred along the way.

As the host, I will showcase the voices of women who have broken barriers, tackled challenges, and achieved greatness in healthcare. Through their stories, listeners will gain insight into their experiences and learn valuable lessons that can help them navigate their own healthcare careers.

Join me as we celebrate the successes of women in healthcare and showcase the resiliency and determination it takes to succeed in this field. Together, we will inspire the next generation of healthcare leaders and make a lasting impact on the industry.

Podcast Host, Women in Healthcare MGMA

As a consultant with MGMA, I am honored to help organizations address both acute and systemic issues.  I strive to partner with the customers throughout the engagement so that they benefit from not only recommendations but assistance with barriers to implementation.  I enjoy continuing as a leadership coach when it is beneficial for them and seeing their ongoing success.  In my career, I have worked with small practices of less than 5 physicians to organizations with over 1500 providers and have learned that although numerous differences, we all face similar changes with our processes, infrastructure and team engagement.  Each engagement requires consideration of those factors in order to implement the initiative successfully so I work with the customers to understand those and incorporate them into  the recommendations so they can be most successful.

MGMA Consultant

HireRachel.ai

Rachel is an inbound and outbound Omni-channel AI solution for medical spas helping them increase margins, customer satisfaction, and optimize their teams.

Co-Founder

American Med Spa Association

Leader, Florida State Chapter, Secretary

Medspa Optimization

Chief Operating Officer, Co-Founder

Skinovatio Medical Spa

Investor/Partner

10X Incubator

Tech company focused on creating optimal staff workflows in healthcare by measuring staff time and workloads across locations and teams, increasing engagement accountability and efficiency.  Co-founded with 10X Incubator, CEO Jared Yellin and Grant Cardone

We are developing a software that will allow for better understanding of healthcare employees work effort across multiple locations and patient types.  Excited to launch the beta version later this year and begin helping practices and organizations optimize their teams and patient workflows so they can create an engaged culture that attracts and retains high-performing staff!

On a mission to impact over 1B patients by 2032!

CEO & Co-Founder, OptimizeFlow.ai with Jared Yellin and Grant Cardone - 10X Incubator

The John Maxwell Team

Maxwell Leadership Certified Coach, Speaker and Trainer, DISC Style Assessment Certified

Duke University Health System

Chief Administrative Officer for the Duke Eye Center - Clinical and Academic Missions for over 7  years.  Led over 100physicians, 11 clinical locations, and over $125M in total revenue.  Responsible for the success of the clinical and academic missions in partnership with the physician Chair.  Built strong administrative leadership team who improved service to physicians, staff and patients.  Reduced patient cycle times and improved patient satisfaction and access.  Opened 3 new clinical facilities, grew physician team from 55 to over 100 physicians, improved operating margin by over $5M annually and led complete practice transformation through a combination of LEAN/Six Sigma and cultural changes.

Chief Administrative Officer, Ophthalmology

Mayo Clinic School of Medicine

Proud to be appointed as Instructor in Health Systems Engineering with Mayo Clinic College of Medicine

Instructor in Health Systems Engineering

Ready to create an organization that attract and retains high performers?  A practice that serves more patients and generates higher margins, with less stress and less time? 

𝙄'𝙢 𝘼𝙙𝙧𝙞𝙚𝙣𝙣𝙚. Healthcare has been a part of my life since I grew up in a small town in North Carolina's mountains.  Along the way, I found my calling as a healthcare executive focusing on turnarounds. I am passionate about helping physicians and their teams create high-value, profitable organizations that produce superior quality experiences for their patients. 

I spent the last 20 years as a healthcare executive, leading and partnering with organizations of all sizes and multiple specialties.  I helped these organizations generate over $250M annually in improvements and enhance the patient experience for over 10M patients' lives. 

𝙉𝙤𝙬?  I am a business coach and consultant, helping other executives and physician owners transform their organizations. Together, we create engaged teams and optimized processes, so you can serve more patients & create sustainable organizations. 

𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘮𝘦𝘢𝘯𝘵 𝘭𝘰𝘯𝘨 𝘩𝘰𝘶𝘳𝘴.

𝘓𝘰𝘵𝘴 𝘰𝘧 𝘴𝘵𝘳𝘦𝘴𝘴.

That, 𝘢𝘴 𝘢 𝘭𝘦𝘢𝘥𝘦𝘳, 𝘵𝘩𝘦 𝘣𝘶𝘳𝘥𝘦𝘯 𝘸𝘢𝘴 𝘰𝘯 𝘮𝘦 to solve any issue and be a constant presence for my team...

I was losing focus on family, self, and fun, and at the brink of not only burning out myself but my high-performing team members.  I had to shift my priorities so I could put the joy back in my work and empower my team. 

Using a combination of Lean/Six Sigma tools, engagement strategies, and communication methods, I transformed my teams to work together, innovate, improve accountability and efficiency and, ultimately, increase margins so that we could serve even more patients in less time, with less stress.

𝙒𝙃𝘼𝙏 𝙄 𝘿𝙊 𝙁𝙊𝙍 𝙊𝙍𝙂𝘼𝙉𝙄𝙕𝘼𝙏𝙄𝙊𝙉𝙎:
🎯 Decrease Turnover, Increase Results, and Save Over $100k+ 
🎯 Day Zero Blueprint Program – Reset, Reimagine, Relaunch an Optimized & Profitable Organization 
🎯 Strategic & Operational Business Consulting
🎯 Team Training on Lean/Six Sigma & Leadership/Change Management

𝙒𝙃𝙊 𝙄'𝙑𝙀 𝙒𝙊𝙍𝙆𝙀𝘿 𝙒𝙄𝙏𝙃:
⭐ Mayo Clinic
⭐ Duke Health
⭐ MGMA Members 
⭐ ASCRS and AAO Members
⭐ Multiple top 10 USNWR Healthcare Systems

𝙂𝙀𝙏 𝙄𝙉 𝙏𝙊𝙐𝘾𝙃:
💬 Send me a private message on LinkedIn, I have an open profile!
📆 Let's Get Coffee: https://bit.ly/coffeeadrienne 
🤲 Join my online Community for free tools and trainings!  https://www.optimizehealthcare.com

taplio

The Battle

Toni McLelland MSc FRSA

Adrienne Palmer Lloyd, MHA, FACHE

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