Toni McLelland MSc FRSA

1st Life Group

A London based boutique business consultancy specialising in working with Third Sector, Social Causes, NGOs and Social Entrepreneurs. We are experienced troubleshooters and turnaround specialists assisting you to navigate change, crisis as well as business development for futureproofing. I have a particular passion for services serving vulnerable groups and young people as well as social impact, mobility and justice.

www.1stlifegroup.com | +44 (0)203 504 0250 | info@1stlifegroup.com
Refer to client testimonials on linkedin and website

Management Consultant- Social Causes & Social Entrepreneurship

Queen of Compassion - we work with organisations and businesses to become more Compassionate 
Explore our 7 step guide which includes an audit and action plan
Or get in touch if we can assist with our 4Ps approach (Purpose People Planet Profit (Performance)
https://1stlifegroup.com/services/the-compassionate-business/

Founder - The Compassionate Business and Compassionate Leadership

The Sporting Club

Member and Co Host of The Sporting Club Wales twice monthly 'Coffee Mornings' in Cardiff. Supporting the Vision and Mission of Sporting Club UK invited guests are able to join us for 'Coffee Conversation and Connection plus Co Work in our exclusive members lounge in Cardiff. Membership includes access to members lounges and exclusive events across the UK plus networking and business opportunities.

The Sporting Club | Wales Ambassador & Co Host | Member 

Careers Wales

Board Member and serving Committee Member for The Impact and Performance Committee
Promoting DEIB, Compassionate approaches, measuring impact and ensuring there are suitable opportunities for professional and business development in all communities across Wales

Non Executive Director

UK Government Wales/Llywodraeth DU Cymru

Business Mentor - Social Entrepreneur Start Ups

Llywodraeth Cymru / Welsh Government

Big Ideas Wales-Business Role Model. Speaker & Facilitator for Social Entrepreneurship and Start Up Programmes for schools, colleges and universities. Inspirational talks, workshops, business planning & Start Up advice with a focus on public interest causes

Business Wales - Start Up & Social Entrepreneur Programme

The RSA (The royal society for arts, manufactures and commerce)

Working at the heart of innovation with other changemakers and leaders who are catalysts for improvement and change in social causes.

RSA Fellow

ForbesBLK

Member

Business Advice Australia

Business advisor and consultant to Start Ups and Social Entrepreneurs with a particular interest in Social and Public Causes, Social Impact, Social Justice and Social Mobility.

Business Consultant-Start Ups & Social Entrepreneurs

G100: Mission Million

UK Chair - Business Consulting 

Della Leaders Club

Honorary Board Member & Business Mentor- Della Leaders Club- Risk & Crisis Management - Management Team | London
Mentoring, assisting and empowering social entrepreneurs with business- assessing risk and managing crisis

Honorary Board Member & Mentor- Risk & Crisis Management 

✨Critical Friend for C-Suite Leaders & Boards in Social Causes✨Change & Crisis Specialist✨Business Mentor for Social Entrepreneurs & Start Ups✨Queen of Compassion & DEIB Veteran with 30+ years wisdom & #TonisFairyDust✨

I'm a straight-talking Business Mentor / consultant with specialist knowledge of Social Causes. As a business turnaround specialist I assist boards & C-Suite to navigate crisis & embed change for sustained business growth. 

As Queen of Compassion DEIB underpins my work & I use my 5Ps (Purpose People Planet Profit or Performance) to futureproof business, this comes from years of strategic experience leading large multidisciplinary teams & multi-million-pound budgets in central government, PLC, private & charitable causes. 

SO WHY ME?

When you engage me as a business mentor or consultant, you get:

✨ 3 decades of strategic business experience in DEIB, criminal justice, SEND, disability, social care &  high-profile public critical incidents (e.g.London riots, Grenfell, bombings)  
✨Understanding of compliance, regulatory inspection, safeguarding & business continuity (most business mentors don't know these areas well)
✨A passion for social entrepreneurs to be paid for their cause
✨Appreciation of my unique 5 pillar assessment ‘BLEND’ Model, DEIB & Compassion for lasting results.

Working with larger businesses in organisational development i'm the safe, experienced lead having assisted household names such as, Coca-Cola, BBC, Home Office, Ministry of Justice, MIND & NHS. 

So yes, I’m the person you want on board in a crisis.! My clients describe me as a"critical friend" i'm compassionate, straightforward & described as Fairy Dust personified. 

Notable achievements include:

🎯Identified >£1 million uncharged fees in an audit for PLC company<2 weeks.
🎯An ‘outstanding’ inspection for The Ministry of Justice < 6 months in post
🎯Cut agency staff expenditure by 80k per month (£1 million loss per annum)<2 months.
🎯Delivered diversity training for the Met Police for Stephen Lawrence Macpherson Inquiry 
🎯Assisted a start up from minus deficit to £117k in 8 months

I take time to understand people whilst inspiring, supporting & empowering. Although working with larger corporations, I share my learning, experience & gifts with social entrepreneurs starting out on their journey.

SO ARE YOU :-

✔️An organisation requiring specialist advice or inclusive approaches
✔️Looking to develop business acumen to lead an organisation well or secure a C Suite| Board role 
✔️A social entrepreneur| Start Up wanting advice (ROI< 2 months)

Perhaps curious about my 'BLEND' Model or need some #TonisFairyDust? 

If you need a committed, compassionate business mentor or management consultant with decades of experience, making a difference & impact call +44 (0)203 504 0250

Critical Friend & Business Mentor - Social Causes & StartUps 

A London based boutique business consultancy specialising in working with NGOs and Social Entrepreneurs. We support business in DEIB, Social Impact, Social Justice, Social Mobility areas, and Public Interest Causes. In layman's terms it could be organisations, coaches and consultants who provide services for vulnerable groups e.g Disability, Specialist Education, Social Care and Criminal Justice. 

Work with us if you are:-

💎Organisation- navigating change, crisis, or need to introduce DEIB & Compassionate Leadership
💎Social Entrepreneur or Start Up- Looking to develop your service offer and gain clients
💎A Professional looking to advance professionally in this area to a C Suite or board role

When you work with us you will become a market leader differentiating you from the crowd, we will futureproof or grow your business with the application of the 4Ps People Purpose Planet and Profit (or performance) with clear strategies and practical assistance with support to gain clients and grow.

www.1stlifegroup.com | +44 (0)203 504 0250 | info@1stlifegroup.com

Refer to client testimonials on linkedin and website

Liam Paschall

Crawford Group

Global Sales Enablement Manager | Sales Onboarding | Learning & Development at Adobe

Parexel

🌟PROMOTION🌟

Revolutionized leadership development strategies, designing and delivering cutting-edge programs that elevated organizational success. Spearheaded a cultural transformation, igniting a passion for continuous growth and high performance.

🔸Pioneered a comprehensive Leadership Development program for 250+ managers, sparking a 15% surge in employee engagement across the organization.

🔸Facilitated 150+ global training sessions in the first year, achieving exceptional learner satisfaction through dynamic, interactive delivery.

🔸Spearheaded a transformative onsite teambuilding workshop (at the request of Parexel's COO) to strengthen the working relationship between a clinical project team and sponsor, resulting in resounding praise from Parexel's COO and the sponsor's CEO for reigniting collaboration, increasing patient enrollment, and elevating the partnership.

🔸 Drove a significant 20% improvement in leadership performance, demonstrating the effectiveness of the skills imparted to managers in inspiring and empowering their teams.

🔸Represented the company at the annual Drug Information Association (DIA) event. Presented on "Transgender and Nonbinary Inclusion in Clinical Trials." | Standing room only | One of the highest-rated sessions at DIA.

🔸Developed and delivered "LGBTQIA+ Inclusion and Understanding" training to global employees, including leaders. Received average 4.8/5 learner satisfaction scores.

Associate Director | Leadership Development | Training | DEI | Facilitation | Learning & Development

🔸Launched an innovative "Inclusive Negotiation" workshop series, educating 300 account executives on mitigating unconscious biases, fostering trusted client relationships, enhancing cultural competency, and driving more equitable negotiations.

🔸Crafted unique, engaging workshops that achieved a 12% increase in employee participation within six months.

🔸Honored as Instructor of the Year for exceptional teaching excellence and impactful employee engagement and development contributions.

🔸Designed and facilitated a comprehensive sales training program that directly contributed to a 15% increase in team performance within six months.

🔸Optimized training efficiency by streamlining modules and integrating vendor content, resulting in a 10% cost savings and a 20% increase in program effectiveness within three months. Continuously improved the training experience through data-driven insights and participant feedback.

Training Business Partner | Commercial Sales | Sales Training | Workshop Facilitation | B2B | B2C

TransCanWork, Inc

I was elected as a new board member for TransCanwork, a 501(c)(3) nonprofit organization based in Los Angeles, California, committed to advancing workplace inclusion through innovative training strategies and workforce development. I was honored to have the opportunity to contribute to the work of this amazing organization, as it perfectly aligns with my values and mission of making the world and the workplace better, more inclusive spaces for all trans people.

***I had to step down as a board member for this amazing organization due to the unexpected, tragic loss of my son.***

Board Member

Cisco

🌟PROMOTION🌟

I managed a sizeable team, leveraging my dynamic leadership and mentoring acumen to drive organizational growth. I was pivotal in improving diversity and inclusion initiatives, directly contributing to increased employee satisfaction. My instrumental role in redesigning the global onboarding program and delivering numerous sessions underscored my commitment to enhancing the employee experience. Additionally, my selection as a keynote speaker for the company's annual Women of Impact event further solidified my reputation as a respected leader and advocate for inclusivity.

🔸Led a team of 50 direct reports, leveraging leadership skills to enhance team effectiveness and drive organizational growth while embodying Cisco's values of inclusivity. 

🔸 As a mentor and coach, I empowered my direct reports, leading to 10 promotions or new roles within the company in just one year. This personal growth of my team members is a testament to my effective coaching and mentoring abilities.

🔸Led an Automated Interview Scheduling project as the project manager, pioneering the implementation of an AI tool that achieved a 40% reduction in scheduling time, easing the workload for the scheduling team and greatly enhancing the candidate experience through precise execution and strategic vendor partnership.

Regional People Leader | Team Leader | Manager | Human Resources | Talent Acquisition 

My proactive approach to streamlining the onboarding process for our team's new hires significantly reduced time to full productivity and boosted employee satisfaction scores. Furthermore, I maximized leadership development by designing emotional intelligence training for new managers, increasing employee engagement and overall satisfaction.

🔸Tailored global training initiatives in collaboration with external partners, ensuring alignment with client expectations and driving high satisfaction through seamless execution.

🔸Partnered with DEI consultants to develop customized training addressing organizational needs, enhancing employee consciousness around unconscious biases and inclusive behaviors, resulting in a 15% increase in favorable diversity sentiment scores.

🔸Crafted bespoke training solutions with external providers, directly addressing client requirements and increasing satisfaction by 13%, elevating overall learning outcomes and program effectiveness.

Client Service Manager | Learning Services 

As a Training Relationship Manager, I forged key partnerships and guided global training strategies, tailoring solutions to diverse client needs. My ability to understand client requirements and craft customized training solutions was instrumental in enhancing client satisfaction and improving learning outcomes.

Training Relationship Manager | Learning Services

Learning and Development Specialist | Training | Leadership Development | Consulting | Partnerships

Lenovo

◆ Managed, coached, and mentored a team of global trainers. 

◆ Designed, developed, and delivered training to global employees. 

◆ Attended trade shows and special events, serving as an ambassador for Lenovo products.

◆ Delivered national sales training program on stage at Lenovo campus. Received standing ovation and phenomenal feedback from leadership at all levels.

National Sales Training Manager | Leadership | Training Design, Development, & Delivery | Coaching 

Time Warner Cable

🌟PROMOTION🌟

◆ Trained and upskilled over 300 sales agents in advanced techniques, leading to a 12% increase in average sales.
◆ Spearheaded the development and implementation of a comprehensive six-week New Hire training program, receiving awards each year for facilitation and performance.

◆ Mentored and coached junior trainers, fostering a supportive and collaborative training environment.

◆ Revamped training materials and processes, including job aids, resulting in improved efficiency and employee satisfaction.

◆ Designed and delivered engaging Train-the-Trainer courses, empowering internal salespeople and vendor representatives with effective sales training skills.

◆ Collaborated cross-functionally with leadership and sales teams to ensure training aligned with company goals and strategic initiatives.

Regional Sales Trainer II | New Hire | Sales Training | Systems Training | Sales Methodologies 

🌟PROMOTION🌟

◆ Cultivated a high-performing team environment, boosting employee satisfaction by
15% and exceeding team sales goals by 18%.

◆ Implemented a comprehensive sales training program, resulting in a 10% increase in average order size within six months.

◆ Recruited and onboarded five top-performing sales reps, contributing to the team winning 6 sales awards.

◆ Provided ongoing coaching and mentorship, empowering team members to achieve personal bests and exceed individual sales targets by an average of 12%.

◆ Expertly handled complex customer inquiries and resolved critical issues, maintaining a 95% customer satisfaction rating.

Regional Sales Manager

I'm on a mission to transform workplace cultures and develop extraordinary leaders. With significant experience in Learning & Development, I'm an award-winning facilitator and renowned keynote speaker.

My innovative programs have sparked remarkable results - boosting employee engagement by 15%, increasing company revenue by 12%, and reducing scheduling time by 40%. But numbers only tell part of the story. I thrive on creating powerful, emotionally resonant experiences that awaken potential.

Whether designing engaging training, delivering impactful leadership training, or implementing cutting-edge onboarding initiatives, I blend instructional rigor with creativity. Let me be your catalyst for positive change. If you're ready to cultivate an inclusive, high-performing culture, I'll partner with you to unlock new heights of success.

I am a new board member for TransCanwork, a 501(c)(3) nonprofit organization based in Los Angeles, California, committed to advancing workplace inclusion through innovative training strategies and workforce development. I am honored to have the opportunity to contribute to the work of this amazing organization, as it perfectly aligns with my values and mission of making the world and the workplace better, more inclusive spaces for all trans people.

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The Battle

Toni McLelland MSc FRSA

Liam Paschall

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