Tony Moroney

Top 10 Digital Disruption & Top 25 FinTech by Thinkers 360 | Program Director for Digital Leadership at IMI | WBAF Senator for Ireland and Smart Cities Board Member | Co-Founder, Digital Transformation Lab

I work at the intersection of strategy, foresight, and transformation, helping boards and senior leaders navigate the complexity of AI, digital disruption, and systemic change. My focus is on turning emerging technologies into strategic clarity—equipping decision-makers to act with confidence at the edge of disruption.

As Principal at The Digital Explorer, I advise global brands on digital disruption, innovation, and board-level enablement. I also serve as Co-Founder and Managing Partner for EMEA at Access CX, where we help organisations design and operationalise world-class customer experiences through strategy, technology, and transformation.

I write extensively on AI, governance, and enterprise transformation. My newsletter, The Digital Explorer Chronicles, is widely read by boards and C-suite leaders seeking independent foresight. Recognised as a Top Voice by LinkedIn and Thinkers360, and a Top 50 EMEA Thought Leader, I rank in the Top 10 for Digital Disruption, AI Ethics, and the Metaverse, and in the Top 25 for Digital Transformation, Agentic AI, Generative AI, and FinTech.

Over the past 17 years, I have advised boards and executive teams across Europe, the Middle East, Asia, the Americas, and the Caribbean. My roles include Managing Director at Berkeley Research Group and directors at Grant Thornton UK LLP and Navigant Consulting. Before my advisory career, I held CEO and executive leadership roles in retail banking, mortgages, and investment management—firsthand experience that continues to shape my work on transformation challenges.

I serve as Senator for Ireland at the World Business Angels Investment Forum (WBAF), affiliated with the G20’s Global Partnership for Financial Inclusion, and as a board member of the WBAF Global Science, Technology & Innovation Committee. I also co-founded the Digital Transformation Lab at Cork University Business School (UCC), a think tank focused on digital transformation. In executive education, I am a faculty member at the Institute of Bankers in Ireland, delivering programmes on digital disruption in financial services and fintech.

Currently a PhD candidate researching board and executive understanding of digital disruption, I hold dual MBAs in Banking and General Management. I am a Chartered Director, Chartered Banker, and Chartered Marketer, and a Fellow of the Institute of Directors, the Institute of Banking, the Chartered Institute of Marketing, and the Marketing Institute of Ireland.

Founder & Managing Director

Saburai Consulting is a boutique Financial Services and FinTech strategic advisory firm. Our clients include established financial institutions evolving in the digital era, disruptive FinTech start-ups seeking to redefine the industry, and companies intent on revolutionising their business model through digital transformation.

For more information: www.saburaiconsulting.com

For European policymakers weighing investments in #AIFactories, #Gigafactories, and compute capacity, Finland offers critical insights into what infrastructure alone can and cannot achieve. 

Finland's experience reveals a growing gap between top #AItalent hubs and infrastructure-rich regions across Europe. Without purposeful policy interventions, infrastructure investments will not translate into stronger national capacity, and this gap will continue to widen - interface (formerly SNV).

#artificialintelligence #ai #aiagents #agenticai #generativeai #aiskills #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

Decoupling Infrastructure and Talent

Reimagining #banking operations through #AI is not simply a technology program; it is a strategic reinvention of workflows and a rewiring of how work gets done - McKinsey & Company.

#artificialintelligence #aiagents #agenticai #generativeai #digitaldisruption #digitaltransformation Richard Turrin Panagiotis Kriaris RAKTIM SINGH Sam Boboev Monica Jasuja JB McCarthy PhD Eveline Ruehlin Oriol Caudevilla Nicolas Pinto Victor Yaromin Theodora Lau Alex Jimenez Dr. Efi Pylarinou Helen Yu Imtiaz Adam Nicolas Babin Martin Moeller Dr. Sindhu Bhaskar

AI in Asia: Reimagining banking ops through agentic AI

Organisations across industries now view #AI as a core lever for long-term growth, efficiency, and competitive advantage - Capgemini

#artificialintelligence #aiagents #agenticai #generativeai #aigovernance #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

The multi-year AI advantage - The enterprise of tomorrow

The #luxurygoods industry is entering a new era—where the exclusivity of high craft meets the boundless innovation of #AI. Its future of luxury is marked by personalisation, efficiency, and next-level creativity - Deloitte.

#artificialintelligence #aiagents #agenticai #generativeai #retail #brands #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

Shaping luxury’s future with AI

Over the next two years, 72% of executives expect #agenticAI to enable new technology capabilities that can transform business models and industry structures - IBM Institute for Business Value.

🔰 Only 38% of organisations have embedded security into every stage of the AI lifecycle— from development to deployment.
🔰 45% of executives say they will need to change how they set business goals and objectives because of agentic AI.

#artificialintelligence #ai #agenticai #generativeai #airisks #futureofwork #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

The essential guide to agentic AI

The expectation is that consumers will use a range of agentic payment tools to shop, search, purchase, and pay for goods and services, or to make other payments - Consumer Bankers Association. 

Benefits to Consumers and the Marketplace 
🔰 Reduced Cognitive Load:
🔰 Better Financial Outcomes
🔰 Faster Decision-Making and Transactions
🔰 Better Prices and Higher Quality
🔰 New Entrant Opportunities

#ai #artificialintelligence #agenticai #apyments #ecommerce #fintech #digitaldisruption #digitaltransformation #digitalbanking Richard Turrin Panagiotis Kriaris RAKTIM SINGH Sam Boboev Monica Jasuja Eveline Ruehlin Victor Yaromin Theodora Lau Alex Jimenez Dr. Efi Pylarinou Nafis Alam Martin Moeller Birgul COTELLI, Ph. D. Dr. Sindhu Bhaskar Dr. Martha Boeckenfeld Nicolas Babin Prof Dr Ingrid Vasiliu-Feltes Amna Usman Chaudhry Olivier Kenji Mathurin Orlando Francisco F. Reis

Agentic Al Payments

CEOs are investing in #AI even though immediate returns are often elusive. They’re prioritising #innovation. And many are entering new sectors as they lean into a reconfiguration of industries that’s reshaping the global economy.

PwC #artificialintelligence #aiagents #agenticai #generativeai #airisks #aigovernance #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

Leading through uncertainty in the age of AI

#ArtificialIntelligence is delivering real-world results, with impact, scale and trust now driving value - World Economic Forum & #Accenture.

Five key insights that enable successful AI adoption and scaling:
🔰 Harnessing AI as a core part of how organisations work
🔰 Amplifying strengths when humans and AI work together 
🔰 Strengthening data foundations and strategic #data sources 
🔰 Modernising the technology stack for advanced AI capabilities
🔰 Scaling AI with confidence through #responsibleAI practices

#ai #futureofwork #aiadioption #aiagents #agenticai #generativeai #aigovernance #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

Insights on Real-World AI Adoption

#AI is redefining the way organisations govern and manage risk. Boardrooms and their directors are at the forefront of this AI evolution - Deloitte.

Five ways board members can prepare for an AI future
🔰 Build the board’s AI literacy
🔰 Promote AI fluency in the C-suite
🔰 Consider recruiting board members with AI experience
🔰 Orient the board for the future
🔰 Guide the organisation as AI matures

#artificialintelligence #aiagents #agenticai #generativeai #aigovernance #BoardsofDirectors #digitaldisruption #digitaltransformation #aifluency Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Helen Yu Amna Usman Chaudhry Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

Artificial Intelligence in the boardroom

There is tremendous promise in what #agenticAI can achieve, but realising that potential requires careful planning, robust infrastructure and strong governance - S&P Global Market Intelligence.

#ai #artificialintelligence #aiagents #generativeai #aigovernance #airisks #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

AI in Action: Unleashing Agentic Potential 

Policies aimed at fostering long-run convergence through the #AI economy should prioritise facilitating access to the technology. Promoting international access to knowledge can accelerate the diffusion of AI and spread its benefits. 

OECD - OCDE

#artificialintelligence #aiagents #agenticai #generativeai #aiskills #airisks #digitaldisruption #digitaltransformation #futureofwork

AI and the Global Productivity Divide

66% of organisations report their boards have “limited to no knowledge or experience” with #AI, and nearly one in three say AI does not even appear on their agendas - McKinsey & Company.

Two priorities for boards:
🔰 Defining the company’s posture toward AI adoption
🔰 Tailoring the governance model to match the company’s AI posture.

#artificialintelligence #aigovernance #aiagents #agenticai #generativeai #boardsofdirectors #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

The AI reckoning: How boards can evolve

Third-party #AI platform providers are rapidly moving into the #ecommerce space. This poses an acute challenge to retail media organisations, which risk disintermediation by customers in both what is presented and what is learned. 

Arthur D. Little

#artificialintelligence #ai #aiagents #agenticai #generativeai #aiskills #digitaldisruption #digitaltransformation #retail #media #marketing Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

AGENTIC AI WANTS TO EAT YOUR LUNCHTIME MEAL DEAL

25% of CEOs identified ‘strategic differentiation’ — gaining competitive advantage through innovation, customer experience or new business models as the primary driver of #AI adoption - KPMG 

🔰 65% say Gen AI remains a top investment priority.
🔰 59% expect agentic AI to have a significant or transformational impact.
🔰 70% expect to spend 10–20% of their budget on AI in the next 12 months.
🔰 69% expect ROI from AI investments within 1–3 years, up from 13% last year.
🔰 56% say ethical challenges are the biggest obstacles to implementation.

In addition, 78% say AI workforce readiness or AI upskilling could negatively impact the organisation, while 79% say AI has redefined entry-level skills, and 80% say it is reshaping workforce development.

#artificialintelligence #aiagents #agenticai #generativeai #aigovernance #aiskills #digitaldisruption #digitaltransformation Richard Turrin Panagiotis Kriaris RAKTIM SINGH Sam Boboev Monica Jasuja JB McCarthy PhD Eveline Ruehlin Oriol Caudevilla Nicolas Pinto Victor Yaromin Theodora Lau Alex Jimenez Dr. Efi Pylarinou Helen Yu Nafis Alam Imtiaz Adam Nicolas Babin Antonio Grasso Martin Moeller Dr. Sindhu Bhaskar Dr. Martha Boeckenfeld Birgul COTELLI, Ph. D. Prof Dr Ingrid Vasiliu-Feltes Irene Lyakovetsky Dinis Guarda Ian Jones Neville Gaunt 💡⚡️ Giuliano Liguori Franco Ronconi Amna Usman Chaudhry Anthony Rochand Olivier Kenji Mathurin Orlando Francisco F. Reis Dr. Debashis Dutta Lionel Costes Helen Yu Sharad Agarwal Dr. Marcell Vollmer Ima Miri

KPMG 2025 Banking and Capital Markets CEO Outlook

#Tech services firms will need to cultivate deep domain expertise, combine capabilities across service lines to deliver integrated solutions, secure unique access to enterprise data, and master hybrid human–agent operational models.

McKinsey & Company #artificialintelligence #generativeai #aigovernance #aiagents #agenticai #ai #digitaldisruption #digitaltransformation

Reimagining tech services value proposition for agentic AI

#AI is probably the biggest, the most complex business transformation—but it’s 80% #businesstransformation and 20% #techtransformation - McKinsey & Company, North America Chair, Eric Kutcher.

#artificialintelligence #aiagents #agenticai #generativeai #digitaldisruption #digitaltransformation #businessmodelinnovation

How the best CEOs are meeting the AI moment

For #manufacturers, turning #AI investment into lasting competitive advantage means building new human and infrastructure capabilities as they completely rethink how a production network operates and what it can achieve.

McKinsey & Company

#artificialintelligence #aiagents #agenticai #generativeai #digitaldisruption #digitaltransformation #businessmodelinnovation

How COOs can scale AI in manufacturing

Nearly three-quarters of CEOs say they are their company’s key decision maker on #AI, reflecting the need for an executive to connect the organisational and management dots that this revolutionary technology requires - BCG X

🔰 Four out of five are more optimistic about the ROI of their AI investments than they were a year ago.
🔰 Nearly all believe that AI agents will produce measurable returns in 2026.

#artificialintelligence #aiagents #agenticai #generativeai #futureofwork #digitaldisruption #digitaltransformation Paidi O Reilly Prof Dr Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin JOY CASE Antonio Grasso Nicolas Babin Imtiaz Adam Phillip J Mostert 🇿🇦 Irene Lyakovetsky🎧🎙 Dinis Guarda Ian Jones Dr. Martha Boeckenfeld Giuliano Liguori Orlando Francisco F. Reis Hope Frank Ima Miri Mike Flache Dr. Marcell Vollmer Birgul COTELLI, Ph. D. Olivier Kenji Mathurin Franco Ronconi Dr. Sindhu Bhaskar Patrick Maroney Amna Usman Chaudhry Helen Yu Sharad Agarwal Neville Gaunt 💡⚡️ Lionel Costes Anthony Rochand Nafis Alam Eveline Ruehlin Dr. Debashis Dutta Imtiaz Hussain Alberto Espinosa Machado Dr. Khulood Almani🇸🇦 د.خلود المانع🇸🇦 Dr. Monika Sonu ARLENE NEWBIGGING GRADY

As AI Investments Surge, CEOs Take the Lead

Advances in #artificialintelligence, government-led #digitisation, embedded distribution models, expanding #privatecredit, and emerging #digitalassets infrastructure are converging - Boston Consulting Group (BCG).

#SMEs #Banking #Fintech #digitaldisruption #digitaltransformation #ai #embeddedfinance #lending #commercialbanks

The Next Chapter in Small Business Finance

Advancing #AI adoption throughout #LatinAmerica may increase productivity by 1.9% to 2.3% per year and create an estimated $1.1 trillion to $1.7 trillion in additional annual economic value - World Economic Forum.

#artificialintelligence #aiagents #agenticai #generativeai #futureofwork #digitaldisruption #digitaltransformation

Latin America in the Intelligent Age 

Sustainable Human Capital | Future Of Work | Sustainability | ESG | CHRO | Entrepreneur | Executive Advisor | Top 50 Future of Work Influencers | Humans + AI = A Better Future

I am a transformational HR leader with 25+ years of experience delivering enterprise-wide human capital strategies across major UAE conglomerates. 

I drive workforce strategies of multibillion dirham business transformations where my leadership not only modernized organizations but also delivered measurable results, including significant revenue and EBITDA growth. 

I build organizational capability, drive cultural transformation, and develop leadership pipelines while advancing digital workforce strategies that elevate employee experience and engagement. Recognized as a Future of Work influencer, I partner with boards and CEOs to build people centric, future-ready, high performance organizations and align business strategy with human capital outcomes, positioning HR as a true catalyst for growth, agility, and sustainable value creation.

Hanadi El Sayyed

Technology has fundamentally transformed the way we work, and with the rapid integration of AI into our daily lives, this shift is accelerating. As organizations invest heavily in building AI capabilities among their teams to secure a competitive advantage, it is the human-centric skills that are fast becoming the defining edge in the modern workplace.

Often labelled as “soft” skills, human-centric skills are the unique human abilities that drive adaptability, innovation, creativity, and effective leadership. They include:
- creative and problem-solving skills (think critical, analytical, and systems thinking, mathematical reasoning) that empower individuals to tackle complex challenges and generate new ideas
- motivation and self-awareness, resilience, flexibility, and agility, core emotional intelligence abilities, that help individuals manage themselves, foster strong interpersonal relationships, and maintain well-being
- capacities for lifelong learning and growth such as curiosity, mentoring, coaching, dependability, and meticulous attention to detail that enable adaptability and supporting others in their development
- collaboration and communication rooted in empathy, active listening, leadership, social influence, and proficiency in speaking, writing, and languages. These are essential for effective teamwork and leading with impact.

Even before the advent of AI and despite their undeniable importance, these vital skills often struggled to achieve recognition as ‘critical capabilities’ in comparison to technical or hard skills (case in point is their near invisibility in recruitment practices). Their intangible nature has made them challenging to measure, credential, and systematically develop.

In my opinion, as AI systems increasingly handle routine and analytical work, uniquely human qualities become the true differentiators. Organizations must pay deliberate attention to cultivate and nurture these skills too in their workforce to be better equipped to adapt to the enormous technological disruption work is facing. 

Human-centric skills bridge the gap between technical expertise and real world impact, empowering individuals to lead transformative change and continue shape the future of work.

#futureofwork #AI #artificialintelligence #agenticAI #technology #workforce #upskilling #digitaltransformation #business #CHRO #CEO #CIO #humancapabilites #softskills Dave Ulrich David Green 🇺🇦 Anabel Fall Glen D Gilmore Jason Averbook Nicolas Babin Tony Moroney Marcus Borba Dr. Martha Boeckenfeld Dr. Marcell Vollmer Mike Flache Elitsa Krumova Timothy "Tim" Hughes 提姆·休斯 L.ISP Neville Gaunt 💡⚡️ Eveline Ruehlin Prof Dr Ingrid Vasiliu-Feltes. Lutof Qaddoumi Lewis Garrad Antonio Grasso Harold Sinnott Bill Jensen Ruba Shadid

Human Capital Transformation Leader | Future of Work Innovator | AI Enthusiast

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