Trenton Moss 👋

Team Sterka

Missing upsell opportunities? Dealing with challenging clients? Drowning in amends?

I run a people skills programme for client-facing teams that solves all these problems. I design and deliver the programme, lead interactive workshops and coach senior leaders.

It increases client revenue by up to 35% and team skills by 47%.

The programme brings your team together around a shared experience. It transforms behaviour and leaves them with lifelong skills in leadership, emotional intelligence and resilience.

Leadership Coach & Founder

Human Powered

This might just be my proudest professional achievement - I’ve written a book and it was published in Oct 2021. 

One week later it became an Amazon bestseller. 

Fast forward and now 5000 copies have been bought and downloaded across print, Kindle and audiobook.

My book shows you how to collaboratively solve problems, resolve conflict and inspire others.

I’ve been told it’s the “most useful book on people skills since How to Win Friends and Influence People.” 😊

Get it on most book websites, including Amazon: 

* https://www.amazon.co.uk/dp/1781336067
* https://www.amazon.com/dp/1781336067

I also host a supporting podcast. Every 3 weeks, I interview an amazing business leader about how they create high-performing teams:

* https://open.spotify.com/show/0iLxVk47JJDS9a6ls3PYqZ
* https://podcasts.apple.com/us/podcast/human-powered/id1730364310

Bestselling Author & Podcast Host

Digital Product People

I’m the Advisor for this awesome agency. I work with Shelley and the team to define their 3-year vision and their short-, medium- and long-term plans to get there.

Digital Product People is the UX/UI partner who creates impactful digital products that transform businesses.

Agency Advisor

AgencyNXD

I’m one of 50 on-demand Non-Execs on the AgencyNXD platform. I support, advise and hold agency leaders to account ad hoc or regularly.

New Entrepreneurs Foundation

I mentor some of the UK’s brightest, entrepreneurially minded young people, helping create a new generation of outstanding entrepreneurs. I support them from developing initial ideas through to creating new market-leading businesses.

Mentor

Inviqa

My agency, Webcredible (see below for more), is now fully integrated into the technology powerhouse that is Inviqa, giving us an amazing joined-up offering for business & change consulting, experience design and software development.

Reporting directly into the Group CEO, I'm overall responsible for growing the experience design proposition within Inviqa. I work closely with the Managing Directors to bring experience design into everything that we do, making it an integral part of our offering.

Managing Partner

Webcredible

I'm super-proud to run a company of 30 amazing Webcredibles helping world-leading brands innovate, transform and succeed in a digital world. Our work impacts the lives of millions of people globally.

I'm responsible for leading and driving forward the business, working closely with the Webcredible leadership team and my fellow Inviqa board members at group level. I'm also ultimately responsible for Webcredible’s revenue & profit targets and our short-, medium- and long-term commercial activities, as well as maintaining our truly unique culture of collaboration, trust and empowerment. 

At Webcredible we carry out customer research to identify new opportunities for growth, and then rapidly design and launch products and services that your customers will love. We’ll always take you on the journey with us – inspiring, leading and mentoring your teams, and measuring and celebrating our mutual success.

Webcredible is an Inviqa company, representing one joined-up offering for business & change consulting, experience design and software development - pretty unique, if you ask me.

CEO & Inviqa board member

I started Webcredible with no money, no office, no clients, no contacts... but a lot of drive and determination to help brands sort out their customers' digital experiences. It ended up being a 15-year journey, starting with an idea in my head and culminating with us being acquired by Inviqa.

When I got started, we were one of the very first UX agencies and I grew the company (with the help of many Fellow Webcredibles) to be one of the most well-respected and well-known experience design agencies in the UK.

It was an amazing roller coaster ride and my top 7 highlights over the 15 years include (in no particular order):

1. Creating a self-sustaining business and well-oiled machine that no longer needs my involvement day-to-day 
2. Achieving both revenue growth and profit 13 out of 15 years (and successfully steering the company out of our 2 x downturns)
3. Creating and sustaining an amazing culture based on collaboration, trust and empowerment
4. Working with some extraordinarily talented people who I’ve learnt so much from, especially our leadership teams and external advisors 
5. Doing lots of knowledge sharing – hosting events, running training courses, writing blogs/reports etc. (and learning loads myself along the way)
6. Trying to launch in the US (we failed and lost a bunch of money... but learnt a lot in the process)
7. Being acquired by Inviqa so we can offer business & change consulting, experience design and software development all under one roof

Founder & CEO

The Guide Dogs for the Blind Association

I help steer the product strategy, digital and technology agendas for Guide Dogs on an advisory basis, sitting on this committee which meets every quarter to support the CEO and exec team.

Guide Dogs is a brilliant charity that will not rest until people who are blind and partially sighted can enjoy the same freedom of movement as everyone else.

Technology Transformation Committee 

Age UK

I conceived, setup and chair the Age UK digital advisory board. I recruited some senior digital pros from across the industry to join me and we meet every quarter with the Age UK CEO and exec team. 

The aim of the board is to lead and support Age UK through their digital transformation, keeping the momentum going and steering them in the right direction. 

Age UK do some amazing charitable work to support the over 60s, striving to create a world where everyone can love later life.

Chair - Digital Advisory Board

Hi, I’m Trenton 👋

I help agencies and client-facing teams lead with more impact - strengthening client relationships, handling tough conversations and growing revenue by up to 35%.

Before that, I built one of the UK’s first UX agencies from scratch, scaled it to £3m, sold it and lived to tell the tale. Then I wrote a bestselling book called Human Powered and launched an accompanying podcast.

It's been a 20-year rollercoaster journey!

Oh, and in 2023, I took my kids backpacking across Asia and Africa for six months. We survived hunting in Tanzania, paint fights in India and leech attacks in Borneo.

I run a client leadership programme. It will supercharge your entire team with emotional intelligence and people skills.

I do team-training for up to 100 people and provide 1-to-1 coaching to leaders. 

Why do the programme?

Well, you'll bring your team together around a shared experience. It’ll transform people's behaviour and give them lifelong skills in leadership, emotional intelligence and resilience.

Oh, and you can increase client revenue by up to 35% and team skills by 47%.

MGA Group

Group CEO

- Executive leadership across both Group businesses.
- Building and maintaining an effective management team.
- Strategic input across Group client account activity. 
- Majority ownership in MGA Group Ltd since 2016 (via MBO).
- Senior level client relationship development. 
- Cross-selling Group services & expertise.
- Leading on new business initiatives, business development activity and Group strategic planning.

- Providing executive leadership to both Group companies (MGA Ltd and SGA Productions).  
- Supervising the performance of both business streams against set objectives.
- Managing senior level client relationships. 
- Providing strategic input across the agency’s existing account activity. 
- Building and maintaining an effective management team.
- Leading on business development activity and Group strategic planning.
- Close control on finance across both business units.

Group Managing Director

- Providing executive leadership and direction, ensuring quality standards are constantly maintained.  
- Managing overall client relationships and the account service function. 
- Providing strategic input across the agency’s existing account activity. 
- Leading on business development initiatives.
- Supervising the performance of the company against set objectives.

Managing Director, MGA 

Board director responsible for client service at MGA. As well as day to day management for a number of key client accounts, my role includes wider agency management responsibilities across a number of departments.

Client Services Director, MGA

modunite

Supporting the Founders and Investors of a property visualisation start-up at Board level. This includes:
- Providing marketing, branding and general business advice to the management team. 
- Providing advice on the development of the brand platform, marketing plans and sales activities.
- Reviewing and steering creative support services for the business.

Non Exec/Advisory Board Member

Two Tails Productions

- Director, main shareholder and Group CEO at Two Tails Productions, an international creative events agency in the themed entertainment arena and part of the MGA Group.
- Leadership role of the parent organisation at Group level and work closely with the Two Tails Productions management team to help shape the business.   
- Provide executive leadership and strategic input to the business.

Board Director

Helmsmen

- Providing marketing, branding and general business advice to the Helmsmen founders.  
- Supporting on the development of the brand platform and marketing plans.
- Reviewing and steering creative support services for the business.

Advisory Board Member

MARTEN GIBBON ASSOCIATES LIMITED

Account Director working across a number of key agency accounts including BISSELL Homecare, BAE Systems, Rolls-Royce, Clifford Chance and First Great Western.

Account Director

Range of account handling positions within client services department, including project management and media planning support.

Account handling (various)

A Board-level marketing communications professional with over 25 years agency side experience, as well non-exec experience supporting a number of start-up companies in a range of sectors. 

This includes over 15 years on my current agency’s Board and over 7 years in an ownership capacity, following management buy-out. 

Expertise includes senior level company management, client service, business development, and brand and campaign strategy.  

Vast experience across internal communications, brand strategy and development, advertising and live events.

taplio

The Battle

Trenton Moss 👋

Damien Millns

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