Trenton Moss 👋

Team Sterka

Missing upsell opportunities? Dealing with challenging clients? Drowning in amends?

I run a people skills programme for client-facing teams that solves all these problems. I design and deliver the programme, lead interactive workshops and coach senior leaders.

It increases client revenue by up to 35% and team skills by 47%.

The programme brings your team together around a shared experience. It transforms behaviour and leaves them with lifelong skills in leadership, emotional intelligence and resilience.

Leadership Coach & Founder

Human Powered

This might just be my proudest professional achievement - I’ve written a book and it was published in Oct 2021. 

One week later it became an Amazon bestseller. 

Fast forward and now 5000 copies have been bought and downloaded across print, Kindle and audiobook.

My book shows you how to collaboratively solve problems, resolve conflict and inspire others.

I’ve been told it’s the “most useful book on people skills since How to Win Friends and Influence People.” 😊

Get it on most book websites, including Amazon: 

* https://www.amazon.co.uk/dp/1781336067
* https://www.amazon.com/dp/1781336067

I also host a supporting podcast. Every 3 weeks, I interview an amazing business leader about how they create high-performing teams:

* https://open.spotify.com/show/0iLxVk47JJDS9a6ls3PYqZ
* https://podcasts.apple.com/us/podcast/human-powered/id1730364310

Bestselling Author & Podcast Host

Digital Product People

I’m the Advisor for this awesome agency. I work with Shelley and the team to define their 3-year vision and their short-, medium- and long-term plans to get there.

Digital Product People is the UX/UI partner who creates impactful digital products that transform businesses.

Agency Advisor

AgencyNXD

I’m one of 50 on-demand Non-Execs on the AgencyNXD platform. I support, advise and hold agency leaders to account ad hoc or regularly.

New Entrepreneurs Foundation

I mentor some of the UK’s brightest, entrepreneurially minded young people, helping create a new generation of outstanding entrepreneurs. I support them from developing initial ideas through to creating new market-leading businesses.

Mentor

Inviqa

My agency, Webcredible (see below for more), is now fully integrated into the technology powerhouse that is Inviqa, giving us an amazing joined-up offering for business & change consulting, experience design and software development.

Reporting directly into the Group CEO, I'm overall responsible for growing the experience design proposition within Inviqa. I work closely with the Managing Directors to bring experience design into everything that we do, making it an integral part of our offering.

Managing Partner

Webcredible

I'm super-proud to run a company of 30 amazing Webcredibles helping world-leading brands innovate, transform and succeed in a digital world. Our work impacts the lives of millions of people globally.

I'm responsible for leading and driving forward the business, working closely with the Webcredible leadership team and my fellow Inviqa board members at group level. I'm also ultimately responsible for Webcredible’s revenue & profit targets and our short-, medium- and long-term commercial activities, as well as maintaining our truly unique culture of collaboration, trust and empowerment. 

At Webcredible we carry out customer research to identify new opportunities for growth, and then rapidly design and launch products and services that your customers will love. We’ll always take you on the journey with us – inspiring, leading and mentoring your teams, and measuring and celebrating our mutual success.

Webcredible is an Inviqa company, representing one joined-up offering for business & change consulting, experience design and software development - pretty unique, if you ask me.

CEO & Inviqa board member

I started Webcredible with no money, no office, no clients, no contacts... but a lot of drive and determination to help brands sort out their customers' digital experiences. It ended up being a 15-year journey, starting with an idea in my head and culminating with us being acquired by Inviqa.

When I got started, we were one of the very first UX agencies and I grew the company (with the help of many Fellow Webcredibles) to be one of the most well-respected and well-known experience design agencies in the UK.

It was an amazing roller coaster ride and my top 7 highlights over the 15 years include (in no particular order):

1. Creating a self-sustaining business and well-oiled machine that no longer needs my involvement day-to-day 
2. Achieving both revenue growth and profit 13 out of 15 years (and successfully steering the company out of our 2 x downturns)
3. Creating and sustaining an amazing culture based on collaboration, trust and empowerment
4. Working with some extraordinarily talented people who I’ve learnt so much from, especially our leadership teams and external advisors 
5. Doing lots of knowledge sharing – hosting events, running training courses, writing blogs/reports etc. (and learning loads myself along the way)
6. Trying to launch in the US (we failed and lost a bunch of money... but learnt a lot in the process)
7. Being acquired by Inviqa so we can offer business & change consulting, experience design and software development all under one roof

Founder & CEO

The Guide Dogs for the Blind Association

I help steer the product strategy, digital and technology agendas for Guide Dogs on an advisory basis, sitting on this committee which meets every quarter to support the CEO and exec team.

Guide Dogs is a brilliant charity that will not rest until people who are blind and partially sighted can enjoy the same freedom of movement as everyone else.

Technology Transformation Committee 

Age UK

I conceived, setup and chair the Age UK digital advisory board. I recruited some senior digital pros from across the industry to join me and we meet every quarter with the Age UK CEO and exec team. 

The aim of the board is to lead and support Age UK through their digital transformation, keeping the momentum going and steering them in the right direction. 

Age UK do some amazing charitable work to support the over 60s, striving to create a world where everyone can love later life.

Chair - Digital Advisory Board

Hi, I’m Trenton 👋

I help agencies and client-facing teams lead with more impact - strengthening client relationships, handling tough conversations and growing revenue by up to 35%.

Before that, I built one of the UK’s first UX agencies from scratch, scaled it to £3m, sold it and lived to tell the tale. Then I wrote a bestselling book called Human Powered and launched an accompanying podcast.

It's been a 20-year rollercoaster journey!

Oh, and in 2023, I took my kids backpacking across Asia and Africa for six months. We survived hunting in Tanzania, paint fights in India and leech attacks in Borneo.

I run a client leadership programme. It will supercharge your entire team with emotional intelligence and people skills.

I do team-training for up to 100 people and provide 1-to-1 coaching to leaders. 

Why do the programme?

Well, you'll bring your team together around a shared experience. It’ll transform people's behaviour and give them lifelong skills in leadership, emotional intelligence and resilience.

Oh, and you can increase client revenue by up to 35% and team skills by 47%.

Blatchford

Web, CRM & Digital Marketing design for Blatchford, one of the world's leading manufacturers of prosthetic and orthotic devices.

https://www.blatchfordmobility.com

Web & Digital Marketing Manager

IBA Group

Digital & content strategy for the world's leading aviation intelligence and appraisal services provider.

Digital & Content Marketing Manager

SPB UK & Ireland

· Delivered the visual design style and functional UX prototype for a new insurance claims journey.

UX Design contract

Swift Group Limited

https://www.swiftgroup.co.uk
https://www.swiftbasecamp.co.uk
https://www.swiftholidayhomes.co.uk
https://www.swiftgo.co.uk
https://www.swifttv.co.uk


· Overall responsibility for the success of all online B2B and B2C channels

· Design and execution of campaign and demand generation programs

· Contributed towards strategy for acquisition marketing and experiential events

· Liaised regularly with stakeholders at all levels, working on projects ranging from CRM integration to customer help portals and health & safety videos

· Successfully planned, designed, project managed and delivered, five new websites over four years

· Regularly demonstrated new ideas and features to directors and senior management, helping to establish the marketing team as a high profile and trusted department within the global business

· Created timelines and roadmaps for ongoing web development and digital strategy

· Attended conferences and events related to the caravan and motorhome sector, dealing with customer enquiries and shooting videos for Swift’s social media channels

· Filmed and edited business updates during the Covid pandemic, as well as establishing new 360 photography methods (Matterport) for displaying products to a remote audience. 
 

Web manager and digital marketing specialist for Swift Group, Europe's No.1 manufacturer of caravans, motorhomes and holiday homes.

Headed up Swift's B2C digital brand marketing across web, email marketing and social media, producing content and managing online delivery for the largest consumer website in its sector.

Web & Digital Marketing Manager 

The Blueprint Design Company Limited

www.bdcdesign.com


•	Worked with a global healthcare manufacturer to help deliver a user interface and design language that is now being used in hospitals around the globe and is helping to save lives.

•	Delivered online, email and web apps from initial project scoping with the client, through to UX wireframes, visual design, and front-end coding.


Digital marketing, Graphic Design, UI/UX and front end web design , e-commerce, mobile apps for clients in the Pharmaceutical, Healthcare, Retail, Leisure, and Financial services sectors - mainly using Wordpress and Divi, but also some custom builds using Umbraco as the CMS.

Senior Digital Designer

Sparkstone Technology Limited

www.sparkstone.co.uk

Head of Design, providing creative marketing & UI design for a range of high profile retailers and B2C companies.

Complementing Sparktone's extensive portfolio as an Ecommerce and web design agency, I also brought digital marketing experience (particularly in the sports marketing and charity giving sectors) plus UX design expertise to continually refine the solutions we provided for greater conversions.

Sparkstone Creative are the creative arm of Sparkstone Technology an Ecommerce and bespoke EPOS provider based just outside of Southampton.

Using Sparkstone's in-house developed CMS and CRM systems I helped to deliver projects by providing initial design concepts and mockups, through to front-end coding, CSS and LESS styling and the occasional bit of Javascript interaction. I was also a key point of contact for all Ecommerce customers, and usually the person responsible for producing quotes and technical specification documents.

In February 2015 I took over Sparkstone's Pay Per Click (PPC) management on Google Adwords, and over the next year I helped to grow traffic by over 800% whilst maintaining a steady budget.

Head of Design

The Clarion Portfolio

http://www.theclarionportfolio.co.uk

Head of Digital for this Surrey based design agency.

Working mainly on sports marketing projects for golf clients Srixon and Cleveland Golf as well as charity donation campaigns for WWF and Kings College London. My work at Clarion involved the design and production of Flash banner ads, websites, microsites, UI/UX design, email marketing and occasional print design. As the agency's key point of contact for digital projects I liaised with clients at a strategic level to maximise the return on their investment with greater conversions, more engagement and in the case of Kings College, their most successful email marketing campaign to-date.

Head of Digital

various

Senior Designer and Head of design, for various companies both in the UK and New Zealand

Please check out my portfolio here:
www.behance.net/gallery/14706429/Martin-Sansom


As a graphic designer, digital marketer, and campaign marketing professional, I've worked with small business owners, large corporations and charity organisations. Previous clients include amongst others, Royal Navy, Cisco, Avaya, Coca Cola, HSBC, Kyocera, Srixon Golf, Kings College London, Southampton Airport, Lucketts Travel, Bunn Leisure, The Book People, Philips Healthcare, Fresenius Kabi, and WWF ...the charity, not the wrestling federation!

In recent years, my career has taken me on a journey that includes work for both B2B and B2C projects including digital product design, exhibition graphics, e-commerce CRO, banner ads, websites, presentations, mobile apps, software design, email marketing & CRM automation.


Photoshop, Illustrator, Indesign, Video, Copywriting, Concept generation, Art Direction, project management, marketing strategy, HTML5, CSS, SASS, UX Pin, Salesforce, Marketing Cloud, Jquery, Wordpress,  Umbraco, CMS, Powerpoint, Ecommerce, UI, UX, CRO, After Effects, Adwords, Google Analytics, Google Optimize, Google Tag Manager, PPC, Display Advertising, CRM, DotDigital, Email Marketing Automation, responsive design.

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Trenton Moss 👋

Martin Sansom

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