Trenton Moss 👋

Team Sterka

Missing upsell opportunities? Dealing with challenging clients? Drowning in amends?

I run a people skills programme for client-facing teams that solves all these problems. I design and deliver the programme, lead interactive workshops and coach senior leaders.

It increases client revenue by up to 35% and team skills by 47%.

The programme brings your team together around a shared experience. It transforms behaviour and leaves them with lifelong skills in leadership, emotional intelligence and resilience.

Leadership Coach & Founder

Human Powered

This might just be my proudest professional achievement - I’ve written a book and it was published in Oct 2021. 

One week later it became an Amazon bestseller. 

Fast forward and now 5000 copies have been bought and downloaded across print, Kindle and audiobook.

My book shows you how to collaboratively solve problems, resolve conflict and inspire others.

I’ve been told it’s the “most useful book on people skills since How to Win Friends and Influence People.” 😊

Get it on most book websites, including Amazon: 

* https://www.amazon.co.uk/dp/1781336067
* https://www.amazon.com/dp/1781336067

I also host a supporting podcast. Every 3 weeks, I interview an amazing business leader about how they create high-performing teams:

* https://open.spotify.com/show/0iLxVk47JJDS9a6ls3PYqZ
* https://podcasts.apple.com/us/podcast/human-powered/id1730364310

Bestselling Author & Podcast Host

Digital Product People

I’m the Advisor for this awesome agency. I work with Shelley and the team to define their 3-year vision and their short-, medium- and long-term plans to get there.

Digital Product People is the UX/UI partner who creates impactful digital products that transform businesses.

Agency Advisor

AgencyNXD

I’m one of 50 on-demand Non-Execs on the AgencyNXD platform. I support, advise and hold agency leaders to account ad hoc or regularly.

New Entrepreneurs Foundation

I mentor some of the UK’s brightest, entrepreneurially minded young people, helping create a new generation of outstanding entrepreneurs. I support them from developing initial ideas through to creating new market-leading businesses.

Mentor

Inviqa

My agency, Webcredible (see below for more), is now fully integrated into the technology powerhouse that is Inviqa, giving us an amazing joined-up offering for business & change consulting, experience design and software development.

Reporting directly into the Group CEO, I'm overall responsible for growing the experience design proposition within Inviqa. I work closely with the Managing Directors to bring experience design into everything that we do, making it an integral part of our offering.

Managing Partner

Webcredible

I'm super-proud to run a company of 30 amazing Webcredibles helping world-leading brands innovate, transform and succeed in a digital world. Our work impacts the lives of millions of people globally.

I'm responsible for leading and driving forward the business, working closely with the Webcredible leadership team and my fellow Inviqa board members at group level. I'm also ultimately responsible for Webcredible’s revenue & profit targets and our short-, medium- and long-term commercial activities, as well as maintaining our truly unique culture of collaboration, trust and empowerment. 

At Webcredible we carry out customer research to identify new opportunities for growth, and then rapidly design and launch products and services that your customers will love. We’ll always take you on the journey with us – inspiring, leading and mentoring your teams, and measuring and celebrating our mutual success.

Webcredible is an Inviqa company, representing one joined-up offering for business & change consulting, experience design and software development - pretty unique, if you ask me.

CEO & Inviqa board member

I started Webcredible with no money, no office, no clients, no contacts... but a lot of drive and determination to help brands sort out their customers' digital experiences. It ended up being a 15-year journey, starting with an idea in my head and culminating with us being acquired by Inviqa.

When I got started, we were one of the very first UX agencies and I grew the company (with the help of many Fellow Webcredibles) to be one of the most well-respected and well-known experience design agencies in the UK.

It was an amazing roller coaster ride and my top 7 highlights over the 15 years include (in no particular order):

1. Creating a self-sustaining business and well-oiled machine that no longer needs my involvement day-to-day 
2. Achieving both revenue growth and profit 13 out of 15 years (and successfully steering the company out of our 2 x downturns)
3. Creating and sustaining an amazing culture based on collaboration, trust and empowerment
4. Working with some extraordinarily talented people who I’ve learnt so much from, especially our leadership teams and external advisors 
5. Doing lots of knowledge sharing – hosting events, running training courses, writing blogs/reports etc. (and learning loads myself along the way)
6. Trying to launch in the US (we failed and lost a bunch of money... but learnt a lot in the process)
7. Being acquired by Inviqa so we can offer business & change consulting, experience design and software development all under one roof

Founder & CEO

The Guide Dogs for the Blind Association

I help steer the product strategy, digital and technology agendas for Guide Dogs on an advisory basis, sitting on this committee which meets every quarter to support the CEO and exec team.

Guide Dogs is a brilliant charity that will not rest until people who are blind and partially sighted can enjoy the same freedom of movement as everyone else.

Technology Transformation Committee 

Age UK

I conceived, setup and chair the Age UK digital advisory board. I recruited some senior digital pros from across the industry to join me and we meet every quarter with the Age UK CEO and exec team. 

The aim of the board is to lead and support Age UK through their digital transformation, keeping the momentum going and steering them in the right direction. 

Age UK do some amazing charitable work to support the over 60s, striving to create a world where everyone can love later life.

Chair - Digital Advisory Board

Hi, I’m Trenton 👋

I help agencies and client-facing teams lead with more impact - strengthening client relationships, handling tough conversations and growing revenue by up to 35%.

Before that, I built one of the UK’s first UX agencies from scratch, scaled it to £3m, sold it and lived to tell the tale. Then I wrote a bestselling book called Human Powered and launched an accompanying podcast.

It's been a 20-year rollercoaster journey!

Oh, and in 2023, I took my kids backpacking across Asia and Africa for six months. We survived hunting in Tanzania, paint fights in India and leech attacks in Borneo.

I run a client leadership programme. It will supercharge your entire team with emotional intelligence and people skills.

I do team-training for up to 100 people and provide 1-to-1 coaching to leaders. 

Why do the programme?

Well, you'll bring your team together around a shared experience. It’ll transform people's behaviour and give them lifelong skills in leadership, emotional intelligence and resilience.

Oh, and you can increase client revenue by up to 35% and team skills by 47%.

Re-Leased

Senior Account Executive

Account Executive

Introducing a property management solution to landlords and property managers, powering them to work smarter and reach their goals faster.

Sales Development Representative

Standing on Giants

• Part of the pre-launch and launch team for the Lenovo Legion Online 
Community 
• Created engaging content related to gaming and non-gaming in order to 
build a brand owned community 
• Worked directly with the Lenovo marketing team to come up with strategies 
to drive more engagement and activity to the community
• Built relationships with members in order to retain them on the community 
• Experimented with new initiatives on the community in order to assess 
what / how we can improve. 
• Organized and participated in events to build community and boost brand 
awareness

Lenovo Online Community Manager 

Cosmetics Luxe

- Startup founder of an online cosmetics store.
- Studied the market and the needs of customers.
- Imported international brands that aren't available in Lebanon.
- Built and designed the website.
- Managed the website, inventory, and orders.
- Dealt with all customers inquiries.
- Handled all orders and packaging.
- Collaborated with bloggers to increase online presence.
- Organized photoshoots and giveaways.

Founder

Grand Hyatt

*Position ended as part of probationary staff reductions due to COVID-19 *
- Managed content and presence on Social Media platforms including Instagram, Facebook, Twitter and other community sites.
- Increased following on various social media platforms through considered content strategy.
- Online reputation management across TripAdvisor, Google My Business, Expedia and other channels.
- Assisted in executing effective content management across all available channels including hotel websites, Mobile Marketing Programs, and Online Travel Agencies.
- Roll out of promotions for main events: Valentine's Day, Spring Camp, and Ramadan.
- Lead and coordinated for a successful photoshoot for 13 F&B outlets.
- Content creation for Award nominations, Press Releases, and other marketing materials.
- Closely liaison with F&B Team to increase revenue.
- Close liaison with other departments of the hotel to ensure an aligned marketing and online marketing strategy is being delivered.
- Promote marketing activities to key media accounts. These include BBC Good Food, What's on Dubai, Time out Dubai and more.
- Weekly rating report and presence across channels.

Marketing Communications Specialist

Dada & Associates

- Conceptual Design Research.
- Worked on hotels and residential projects. From furniture plans, to details plans including Electrical, Power, Sanitary, Ceiling, Tiling, and Lighting.
- Detailed Drawings of doors, closets and sanitary cabinets.
- Rendered 2D plans and sections all while responding to the evolving client's requirements.
- Furniture selection for hotels and residential projects.
- Adjusting designs according to space and needs of clients.
- Produced BOQ documents.

Junior Interior Architect

Graduating in Interior Architecture, I've seamlessly transitioned into the world of property management solutions with Re-Leased. 

I’m all about making life easier for property managers by helping them streamline their processes and tackle the everyday challenges of managing portfolios. Whether it’s simplifying complex workflows or finding better ways to stay on top of key tasks, I love working alongside people to create solutions that truly work for them.

I’m a big believer in understanding the bigger picture—taking the time to listen, ask the right questions, and really get to know what matters most to the people I work with. It’s not just about the tools or systems; it’s about finding what makes a real difference.

Outside of work, you’ll probably find me on the handball court, brainstorming new ideas, spending time with family, or championing inclusion and understanding through my personal experiences.

If this resonates with you or you just want to chat, feel free to connect—I’m always happy to meet new people!

taplio

The Battle

Trenton Moss 👋

Tamara Harmouche

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