University of Pennsylvania

- Develop and deliver courses based on Generative AI (GenAI) and Large Language Models (LLM 's) to graduate students, faculty, and staff.
- Recommend both new and revised curricula on incorporating other aspects of Artificial Intelligence (AI) to those same groups.
- Provide best practices for learning Artificial Intelligence.

Senior AI Curriculum Advisor 

- Developed curriculum for and teach classes on Artificial Intelligence. 
- Deliver to Graduate School of Education.
- Recruited expert guest lecturer on Generative AI for AI.
- Mentored and consulted students on the use of Artificial Intelligence.

Artificial Intelligence Co-Instructor

The Wharton School

- Provide research direction and mentorship to MBA and undergraduate students.
- Offer peer counseling to fellow graduate students.
- Draft strategy options for review by AI Accountability Institute.

#AI Research Mentor & Peer Advocate

Gartner

Advises clients in strategic challenges with Machine Learning, Artificial Intelligence, and Decision Sciences.  Specializes in areas such as:

- AI Talent/ AI Organization
- Upskilling AI Staff/ AI Literacy
- AI Strategy
- AI Ethics/ Responsible AI
- Measuring AI success
- Maximizing AI profitability
- Model ensembles
- Project management
- Simplifying operations
- Feature engineering
- Data storytelling 
- Working with stakeholders

Director, Data & Analytics/ AI Expert

Analytics-Edge, LLC

•	Created Data Science/ AI curriculum for Cisco Networking Academy: 3.1 million current students, 190 countries, and 6 languages.
•	Developed and delivered the first Data Science curriculum for all of 3M Asia.
•	Created the first Artificial Intelligence course for Harvard Innovation Labs' Experfy spin-off.
•	Provided consulting and training for clients like AARP, Biogen Pharmaceuticals, IBM, Los Angeles Times, Royal Bank of Canada, St. Jude's Children's Research Hospital, T. Rowe Price, and Wells Fargo.

VP- Artificial Intelligence Educator

Booz Allen Hamilton

•	Founded the Strategic Artificial Intelligence Lab (formally Emerging Technologies AI team)
•	Increased VBA Fraud Model Performance by 500% in 8 weeks
•	Lifted sales forecasting model accuracy from 85% to over 91%
•	Raised chatbot satisfaction levels from 27% to over 70%
•	Developed firmwide Introduction to AI training for 10K employees with a 98% approval rate

Lead Artificial Intelligence Solutions Architect

Legg Mason (Acquired by Franklin Templeton)

•	Provided 440% lift in product Cross-Sell performance with breakthrough AI model using champion/ challenger Model Risk Management platform.
•	Slashed Feature Engineering timelines by 80% with CN2 rule induction methodology.
•	Built and tested almost 300 production-ready models using Python, TensorFlow, SageMaker, and various AWS/ pipelines and processes.
•	Designed, authored, and implemented Artificial Intelligence Roadmap for Legg Mason, creating of Strategic Artificial Intelligence Labs.
•	Benchmarked AUM performance, revenue growth, and product performance over 800 separate data elements.
•	Trained over 150 Legg Mason employees on AI methodology across 3 continents.

Lead Data Scientist

Morgan Stanley

•	Designed, created, and implemented a fraud detection model that captured 40% of all fraud within a 2% turndown threshold, outperforming a custom model created by a third-party consulting firm of experts.
•	Developed and executed custom data science training programs for a team of 12 Morgan Stanley employees across two continents.
•	Trained 25 professionals on 2 continents in Machine Learning/ Artificial Intelligence.
•	Implemented custom Python tool to automate Exploratory Data Analysis for all future modeling efforts.
•	Managed a junior executive to become a full Data Scientist in under four months.
•	Wrote and executed Request for Proposal for Anomaly Detection for a $40 billion book of business.

Vice President of Data Science

Various roles 

•	Wide variety of predictive analytics assignments for over 25 clients, including developing almost 100 predictive models for industries such as banking, cellular, healthcare, hospitality, and non-profits.
•	Saved St. Jude Children's Research Hospital approximately 45% on mailing costs using an advanced modeling ensemble approach of an initial filter model, a secondary response model, and a final donation model.
•	Raised Sheraton Hotels’ response rates by more than 50% for destination promotions using advanced analytics to predict direct mail conversion.
•	Built web-based fraud detection models with sub-second decisioning for PayPal, evaluating up to 1 million purchases per day.
•	Created and deployed a unique Customer Analysis Protocol for Alltel Cellular’s marketing division, allowing immediate data mining “triage” for the entire marketing staff. 
•	Chief Data Scientist, Analytics-Edge, 2000 – 2021
•	VP Consumer Lending, Bank of Hawaii, staff of 7, 1997 - 1999
•	VP Credit Cards, CoreStates Bank, $7.8 million budget, staff of 4, 1995 – 1997
•	VP Credit Card Acquisition, Citicorp, Service Excellence Award, 1986 - 1995

Contract Consulting: Vice President of Analytics/ Data Science

81k | Director, Data & Analytics/ AI @ Gartner

#AI pioneer since 1986, currently working with University of Pennsylvania while studying at Harvard GSE. 🥳

Working to make #ArtificialIntelligence friendlier and more ethical!

Provided ROI results for, among others:

- Audi
- Biogen
- Cisco
- Los Angeles Times
- Mercedes
- Morgan Stanley
- Yale University

How may I help YOU??? 🙂

T. Scott Clendaniel

Optum

Responsible for designing and implementing standard operating procedures, new processes, and training purposes for new hires.

•	Designed and implemented internal auditing processes to ensure compliance with Medicaid and business license regulations.
•	Pioneered the Case Review documentation process, streamlining research and knowledge sharing.
•	Developed comprehensive standard operating procedures (work instructions) to train current and future team members effectively.
•	Expertly managed daily volume, optimizing the distribution of specialty mail orders to enhance patient services.
•	Led backend system maintenance and effectively resolved escalated issues, ensuring minimal order disruptions.
•	Analyzed diverse data sources to extract meaningful metrics, presenting insights to product owners.
•	Navigated complex scenarios to derive insightful solutions and facilitated timely decision-making.
•	Documented best practices and monitored data, ensuring alignment with stakeholders and fostering continuous improvement.

Sr.Business Analyst, Business Innovation and Operations Support 

Volunteer for free to assist candidates searching for employment with resume building, by helping them navigate through the hostile job market. 

•	Work together with candidates to understand their talents, goals to navigate, and transition existing skills to similar or too different career paths.

Resume writer, career builder

Accredo - An Express Scripts Company

Designed and implemented standard operating procedures for training purposes for new hires.

•	Conducted in-depth data analysis, providing actionable insights to product owners.
•	Collaborated across multiple data sources to identify and define critical metrics for the Reliability team.
•	Documented and shared best practices, ensuring organizational alignment and performance improvement.
•	Effectively communicated critical issues, trends, and root causes to organizational stakeholders.

Business Operations Analyst

Identified root cause analysis and closed processing gaps by working with operational leadership to develop appropriate mitigation.

•	Led root cause analysis efforts, closing processing gaps and ensuring operational efficiency.
•	Collaborated with internal teams to meet new requirements and implement streamlined processes.
•	Monitored and reported work progress, aging, and critical metrics, facilitating issue resolution.
•	Oversaw program operations, including billing, prescription fulfillment, and authorizations.

Program Manager Pharma support 

Identified gaps in the workflow to help redesign the order classification system and Drove root cause analysis and trending related to client’s and patient’s accounts

•	Spearheaded a workflow redesign, resulting in a 20% reduction in turnaround time.
•	Provided data-driven coaching to the team, improving daily metrics and reducing turnaround time.
•	Identified areas for service improvement through root cause analysis.
•	Resolved client's benefits setup issues, prior authorizations, and patient concerns, achieving a 0% missed commitment rate.

Provider Relations- Emerging Leader

Coaching, mentoring, and creating job aids for proactively working with rejected adjudicated claims.

•	Created a job aid to train Ship Clearance Representatives in understanding adjudication and claim processing.
•	Implemented a new process called pre-work (work ahead); it was replicated in the department, creating a new team to reduce missed comments.
•	Trained the team on early adjudication, removing the downstream upstream, resulting in a 45% turnaround time and increased patient satisfaction rate of an average of 98% to 100%.

Claims Processing Team Lead         

Implemented new a concept throughout the organization. Led a unique cross-functional team using incubation methodology to expedite escalated orders to fulfillment; this was replicated throughout the organization.

•	Reduced missed commitments to less than 2% weekly, saving costs and optimizing workflows.
•	Led a cross-functional team to address process gaps, resulting in improved claims processing and Fulfillment process.
•	Audited client's contract for the discrepancy and exposed an estimated $1.5M cost of savings owed to Accredo.

Business Analyst Team Lead                                                                          

Proven Business Analyst | Pharma support | Helping Companies Translate Their Business Goals to Reality.

Dynamic Collaborative leader, in identifying the root causes in issues to converting complex scenarios, processes into effortless and actionable steps for operations.

Effective coach, and mentor with demonstrated successes in directing cross-functional teams to make the most of learning opportunities to maintain organizational standards, quality, and performance that make an impact on business goals. Client-focused, training professional offering expertise in planning and developing learning experiences for a wide range of employees, determining scope and deliverables with required resources and timing for new initiatives.





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T. Scott Clendaniel

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