MYOB

General Manager - Product, Product Marketing & Design

Head of Go To Market

KKR & Co. Inc.

Principal

The Boston Consulting Group

Consultant

Associate

University of California, Berkeley, Haas School of Business

MBA Candidate

Prelude Ventures

Summer Associate

Suntech-Power

Manage technical requirements for large tenders such as but not limited to design of solar arrays, meet local utility requirements, liaise with EPC engineering companies

Photovoltaic Engineer

Designed and developed a flexible solar power plant simulation model capable of estimating electrical power output and worked on other confidential research tasks.

Product Development Internship

BP Solar

Research focused on the characterization of a phosphosilica glass and how its formation affects dopant diffusion. This was conducted in a manufacturing environment.
Aided in the technical design of commercial photovoltaic systems, and gained experience in both the assembling of bids/tenders and also delivery and installation of these systems.

Co-op Internship

CSG Solar

Extensive durability testing especially under damp heat conditions and other confidential research
       tasks.

Research Internship

Research focusing on silicon nitride characterization and its passivation effects. This was
       conducted in a manufacturing environment.

Valantis Vais

Enterprise Account Manager

I work with Australian and New Zealand businesses to make faster, smarter business decisions to improve business performance.

Start. Survive. Succeed.

Partner Manager | Expansion Sales Specialist

Red Ants Live Media

Event Production | Technical Direction | Stage Management | Tour Management | Film Production

A full scale production house producing arts, entertainment, films, music, theatricals, live event projects for various international and national agencies, clients.

- Second-in-command to the Line Producer and Technical Director for Live Events, Festivals, Permanent Installations, Project Management, Theatre, Performing Arts
- Collaborated and liaised with clients to formulate objectives and understand requirements
- Known to be a dependable resource who organised workflow to meet specifications and deadlines, estimated costs and prepared budgets
- Proactively monitored production and resolved issues to meet timelines
- Supervised and evaluated performance of production personnel, and determined resource requirements
- Approved maintenance work, purchasing of equipment etc.
- Ensured quality standards were maintained in service delivery
- Enforced health and safety precaution

Associate Producer

EXL Service

- Sales Strategy – designed and managed the ‘Go-To-Market’ (GTM) projects for new service offerings / geographies, and pitching new clients
- Program Management Office (PMO) – was aligned to the Global Head of Strategic Initiatives for multifaceted project implementation and monitoring
- Pre-Sales / Business Development – bid management, RFx management, sales collateral creation and maintenance; gained extensive exposure in managing large and complex new business deals across geographies
- Outsourcing / Offshoring Strategy and Solution – diagnostics / solution identification and design, planning, implementation of large offshoring / outsourcing programmes
- Global Customer Engagement Programmes – robust experience in multi-channel and multi-lingual Contact Centres; Front, Middle & Back-Office processes, Transformation and Decision Analytics solutions
- Account Management – maintained relationships with existing and new prospects, executed BPO contracts / statement of work
- Analyst / Advisor Community – tracked multiple firms at a tactical level to get latest insights on industry reports and emerging market trends

Assistant Vice President, Strategic Growth Initiatives

- Pre-Sales / Business Development – bid management, RFx management, sales collateral creation and maintenance; gained extensive exposure in managing large and complex new business deals across geographies
- Outsourcing / Offshoring Strategy and Solution – diagnostics / solution identification and design, planning, implementation of large offshoring / outsourcing programmes
- Global Customer Engagement Programmes – robust experience in multi-channel and multi-lingual Contact Centres; Front, Middle & Back-Office processes, Transformation and Decision Analytics solutions
- Analyst / Advisor Community – tracked multiple firms at a tactical level to get latest insights on industry reports and emerging market trends

Assistant Vice President, Business Development and Pre-Sales

- Led end-to-end pursuit management, solution shaping for ITeS services including BPO, Digital & IT platform-based services, KPO, LPO, F&A, etc. across diverse industry domains – Banking & Financial Services, Utilities, Energy and Resources across US, UK, European and Australian markets
- Executed complex bid orchestration involving bid theme development, identification of customer business challenges, solution shaping, sales pitch creation, client management, due diligence management, pro-active proposal and commercial model presentation, industry research, position paper and white paper writing & competitive research etc.
- Proven track record in collaborating with the leadership and cross-functional teams with exposure in handling large & diverse sales initiatives
- Showcased business transformation through execution of enterprise-level Digital Solutions, Process Re-engineering, Business Process & Advanced Automation, LEAN, Six Sigma etc.
- Fronted the Client Hospitality Centre to host prospect clients across industry verticals

Senior Manager, Business Development and Pre-Sales

- Executed complex bid orchestration involving bid theme development, identification of customer business challenges, solution shaping, sales pitch creation, client management, due diligence management, pro-active proposal and commercial model presentation, industry research, position paper and white paper writing & competitive research etc.
- Proven track record in collaborating with the leadership and cross-functional teams with exposure in handling large & diverse sales initiatives
- Showcased business transformation through execution of enterprise-level Digital Solutions, Process Re-engineering, Business Process & Advanced Automation, LEAN, Six Sigma etc.
- Hosted prospect clients across industry verticals for new business, showcasing organization capabilities & credentials

Manager, Business Development and Pre-Sales

- Created proposed solution designs to transition client processes spread across multi-locations and lines of business
- Collaborated with Project Manager(s) to establish end-to-end project plan and approach
- Ensured transition is planned and executed to schedule, budget and scope
- Prepared resource allocation structure and transition cost estimates
- Comprehensive applied knowledge of transition methodology, tools and templates

Manager - Migrations & Process Advisory

- End-to-end deal, bid management and responded to requests for proposals, request for quotations, request for information etc.
- Wrote proactive and reactive business proposals and submitted them on strategic sourcing platforms (SAP Ariba)
- Successfully filled tenders, quotations for the purpose of invitation of bids through electronics mode
- Assisted and prepared in hosting prospective clients for due diligence visits showcasing capabilities and credentials
- Managed and maintained extensive knowledge repositories and databases of company information

Assistant Manager, Marketing and Business Development

- 1st Quality Compliance Analyst signed-off by the UK Insurance client
- Audit inbound sales call for the offshored client process(es)
- Conducted regular feedback sessions for the agents based on the audit evaluation
- Steered calibration sessions with the Operations and Training Teams as per business process guidelines
- Generated and presented daily, weekly, monthly quality reports to the key stakeholders
- Identified and designed improvement plans for agents to improve their performance
- Arranged periodic trainings for agents on quality standards and parameters

Quality Compliance Analyst

- Member of the Pilot Team to migrate a Motor Insurance process from the U.K. via Train-The-Trainer (TTT) model
- Developed detailed training manuals, desktop procedures (DTPs) and reference guides
- Trained subsequent training batches for the UK Insurance client
- Conducted regular reviews and provided feedback to ensure consistency in trainees performance

Process Trainer

- Member of the Pilot Team to migrate a Life & Annuities process from the U.S. via On-Job-Training (OJT) model
- Managed inbound customer service for the migrated process
- Consistently exceeded all service levels, customer service and quality standards
- Recognised as a ‘Star Performer’ and received numerous client appreciations for exceptional customer service

Customer Service Representative

GE Capital International Services

- Worked closely with the Operations Manager to execute day-to-day operations activities
- Scheduled and managed weekly client calls and performance review meetings
- Liaised with relevant corporate personnel at all levels
- Coordinated procurement exercise with contractors and suppliers
- Assisted in the onboarding process including screening and interviewing candidates
- Conducted general and clerical office tasks

Associate, Client Operations

Indusind Media & Communication Ltd.

- Handling inbound and outbound telephone calls to drive sales
- Continually met / exceeded daily and monthly call volume and quality targets
- Delivered sales targets through cross-selling and up-selling of various products and services
- Managed customer accounts by ensuring that existing customers remain satisfied with the company products and services
- Resolved customer inquiries and complaints, and maintained an accurate record of all calls
- New customer onboarding and record keeping
- Developed and maintained knowledge database and standard operating procedures

Associate, Client Relationship

A seasoned, self-driven, motivated and result oriented professional with over 25 years of experience in managing diverse client engagement initiatives across multiple industry domains, lines of business and geographies. My proven success has been in designing and implementing frontend sales and marketing, business development, key account engagement related comprehensive strategic plans that generate growth and value. Innovation has been at the core of my work philosophy in various job roles that have offered valuable insight and increased my extensive experience in people, process and technology to continuously evolve for the future. Developing strategy and building enabling frameworks and processes to deliver business outcomes leveraging multiple levers and disruptive technologies.

Areas of Expertise & Skills:
- Client Relationship Management, Account Management, Business Development, Sales & Pre-Sales
- Programme Management Office, Leadership Engagement, Project Management
- Strategic Growth Initiatives, Go-To-Market Strategy, Global Customer Engagement Programmes
- New Business Acquisition, Strategic Engagement Planning, Value Proposition Construct
- Thought Leadership and Change Management Governance
- Business Process Outsourcing, Digital Transformation, Analytics & Operations Management Solutions
- Envision Future State Operating Model, Conceptualize Innovative Solution Themes
- End-to-End RFx Management, Large Scale & Complex Bid Management, Deal Qualification
- Sales Pitch Creation, Collateral Management, White Paper & Case Studies Development
- Client Visit & Due-Diligence Management, Cross-Functional Relationship Management
- Analyst / Advisor / Influencer Relations, Market Research, Industry Trends & Analysis
- Marketing & Social Media Campaigns Planning & Execution, Industry Events Participation
- Vendor Management, Sourcing & Procurement
- Team Management, Resource Hiring and Grooming

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The Battle

Valantis Vais

Gautam Sharma

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