Founder at Omniconvert: I help retailers increase their Customer Lifetime Value and Conversion Rate with our advanced solutions

I help eCommerce brands and retailers unlock growth by leveraging their data & running experiments.

I’m the founder of Omniconvert.
We empower eCommerce players like Patagonia, Avon, Shiseido or Tempur make progress.

After 18 years in eCommerce, here are three significant achievements that brought me here:

➔ My first eCommerce company started with just $700 and went on to become the largest online car insurance player in Romania, thanks to the principles of Conversion Rate Optimization (CRO) and Customer Lifetime Value (CLV).

➔ After realizing the game-changing potential of Conversion Rate Optimization I launched OmniConvert, a growth experimentation suite for eCommerce companies, where >1K eCommerce companies ran >60K experiments 

➔ My team helped >800 eCommerce companies like Patagonia, Sephora, and Max Mara run experiments to improve their conversions and CLV

I’ve finally put all my experience in one place and wrote a best-selling book: The CLV Revolution - a practical guide with actionable insights to leverage the power of customer research, CX, and experimentation to improve the Customer Lifetime Value in eCommerce. 

Currently, we're developing the first AI-powered CRO audit in collaboration with 100 leading experts from the CRO community, with the goal of establishing the global CRO standard for eCommerce

✉️ Let’s connect! DM me to chat about AI in CRO, CX, CLV, or experimentation, or reach me at valentin [@] omniconvert [.] com

Valentin Radu

Grifin

- Training programs " Motivating your team "  for managers, team leaders, supervisors
 - Training programs for the teams in order to gain higher consciousness of the importance of the customer for the companies
 - Creating Customer Centered strategies for the companies 
 - Involving and aligning the team to these strategies and to the values of the companies
-  Help in creating surveys for measuring the Customer Satisfaction

Trainer & Consultant

Webhelp

responsabil de performanta unor echipe variind intre 20 si 50 de persoane in atingerea obiectivelor de calitate si cantitate pe trei proiecte diferite ( limba franceza)
- asigurarea existentei resurselor si mijloacelor de productie necesare pentru tratarea volumului de munca
- motivarea echipei in atingerea indicatorilor de performanta
- responsabil de calitate si formarea echipei (analize apeluri, coachinguri, validari e mailuri, suport informational in productie, creare materiale de formare)
- realizarea de analize si controale de calitate
- transmiterea informatiilor analizelor  si a anomaliilor tehnice catre seful de proiect/ clientul final
- gestiunea conflictelor in cadrul echipei

Senior Supervisor

Expedia, Inc.

Suport operational atât pentru partenerii hotelieri cat si pentru proiectele echipelor de marketing (adăugarea  disponibilităților pe site, training individual/ de grup pentru utilizarea platformelor extranet, adăugarea/ modificarea datelor pe platformele extranet in conformitate cu cerințele clienților
- Oferirea de solutii viabile cererilor / problemelor clientilor
-Transferul solicitarilorcatre departamentul corect pentru rezolvarea  anumitor situatii

Property Assistance Coordinator

Arcadie Montparnasse and Waldorf Montparnasse Hotels 3*

- Daily management of the two hotels, insuring  the quality of the services provided to the customers; 
- Sales manager, conceiving and aplying the pricing strategies/ Yield Management and the optimisation of the REV Par indicator 
- Uploading and managing the informations on the extranet  sales platforms; 
- Controlling the administrative reports ;
- Assisting the owner of the hotels, 
- Responsible of animation, of forming and informing the teams, 
- Coordinating and managing both hotels on the commercial, technical, economical and human criteria
- Controlling the daily audit reports
- Managing customer complaints.

Assistant Manager

Hotel Arcadie Montparnasse 3*

- Daily management of the reception team
- Checking and managing debtors regulations
- Checking and preparing the payments for the the suppliers invoices
- Managing the commissions invoices payed to service providers
- Bank reconciliation / primary accounting
- Selling the hotel through travel agencies, corporate and internet platforms; 
-  Daily / weekly check and adjustment of the rates part of the Yield Management strategy 
 - Optimisation of the bussiness revenue (REV PAR)
- Managing the customers complaints;

Senior Receptionist

- Welcoming the customers and answering to customer`s enquiries
- Handeling reservations and cancellations
- Handeling arrivals and departures 
- Managing payments 
- Daily audit reports
- Uploading the rates and the availabilities on the extranets platforms ( hotel website and partner sites), 
- Sending invoices to the debtors/partners, 
- Creating and updating the hotel`s Facebook page

Receptionist

Malya Travel

- Air ticketing (Worldspan - low cost); 
- Managing the information on the online selling platforms 
- Hotel bookings
- Selling tour packages from tour operators 
- Creating and selling tailor made holidays
- Invoicing the services 
- Creating the reports and the statements for the direction.

Travel Manager

Cliven Turism

- Air ticketing (Worldspan, Amadeus, low cost)
- Creating City Breaks packages 
- Conceiving and sending the newletters to the customers
- Hotel reservations for the incoming and the outgoing
- Creating tailor made holidays and selling existing packages from tour operator partners
- Invoicing

Travel Agent

Carrefour Voiaj - Sales point ERA

In December 2008, Carrefour decided to close all Carrefour Voiaj agencies in Romania.

 - Maintaining and improving the customer portfolio (B2B & B2C)
-  Achieving the sales targets 
- Choosing an applying the sales strategies 
- Sales and administrative coordination of the agency Carrefour Voiaj  - sale point Era
- Forming and informing the team
- Filling in the reports for the Headquarter 
- Promoting the offers 
- Air ticketing (Amadeus)
- Selling  travel packages from Tour operator and tailor made packages

Travel Agency Manager

Carrefour Voiaj -  Sales point FELICIA

- Forming and informing the team
- Assisting the manager in choosing the sales strategies and implementing them
- Completing the reports for the headquarter
- Creating the customer portofolio for the new formed Carrefour Voiaj Felicia agency (B2B/ B2C)
- Creating and selling  citybreak offers and tailor made packages  as well as holiday packages from tour operators on the local market
- air ticketing - Amadeus

Travel Agency Coordinator

Icar Tour

- Updating the information on the website www.hoteluri.icar.ro
 - Creating and selling city breaks and organizing intern itineraries for school groups
-  Selling tour packages from tour operators partners
 - Air ticketing (Worldspan)
 - Hotel Reservations  
 - Filling in reports for the accounting department

Travel and Ticketing Agent

After 20+ years of different customer interactions, most of them in hospitality and travel industry, a very sensitive and deeply competitive sector, I understood that people are the most important asset a company has in customer experience field and they are essential in customer`s experience. Even if the digital part is also crucial, generally, the human connection is what creates a memorable customer experience.

Driven by human interactions and customer satisfaction, I assist companies in building strong customer relationships, identifying new business opportunities.

I also encourage managers and teams to measure systematically the voice of the customer and use strategic actions, putting the customer needs in the center of the company. 

The Customers want a great experience. And they always have a choice. All companies should consider that in their actions and strategies!

taplio

The Battle

Valentin Radu

CARMEN ANDREEA BELCESCU

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