Heex Technologies

Extended company operational runway by 4 months through strategic cost-saving initiatives and
process optimization during funding transition

Increased departmental productivity by 10% through implementation of performance tracking
systems and workflow management processes

Generated €10,000 in cost savings through development and execution of internal training
programs, eliminating external consulting costs

Established comprehensive operational infrastructure including finance, HR, marketing
operations, and performance metrics frameworks

Managed end-to-end compliance operations including GDPR, legal requirements, insurance, and
international subsidiary oversight

Led cross-functional teams across 38-person organization, directly managing Finance, HR, and
Customer Success department heads

Operations Manager

Infinite Age

Managed end-to-end ecommerce operations including Amazon marketplace optimization,
Shopify platform management, and multi-channel inventory coordination

Led P&L operations for $8M annual revenue ecommerce company, managing 40-person team
with 4 direct reports across Finance, Customer Success, and Operations

Optimized Amazon listings and marketplace performance, implementing SEO strategies and
inventory management systems that improved sales conversion and operational efficiency

Developed cost optimization strategies and process improvements resulting in improved profit
margins and streamlined fulfillment operations

Coordinated international shipping, customs clearance, and compliance management across
multiple geographic markets and sales channels

Head of Operations

MiMoto (Acquired by Helbiz)

Managed city-wide operations rollout for mobility technology platform, including fleet
management and demand forecasting

Led cross-functional projects coordinating with Global Marketing, CRM, Community
Engagement, Product, and Legal teams

Implemented operational systems for warehouse management, GPS tracking, and IoT
connectivity for mobility fleet operations

Sid Mashburn and Ann Mashburn

Managed inventory operations for 4,000+ SKUs across 5 retail locations, achieving 90%+
On-Time-In-Full delivery performance through advanced planning systems (SAP, Excel)

Reduced inventory shrinkage from 15% to 1% through implementation of retail management
software, process controls, and loss prevention systems

Generated $4,000 monthly cost savings through process improvements in shipping and receiving
operations

Implemented retail management technology across geographically dispersed locations, ensuring
operational consistency and performance standards

Led cross-functional teams in inventory planning, merchandise coordination, and multi-location
operations management

Operations & Inventory Manager

The Princeton Review

Reduced operational expenses by 50%, generating $52,000 in cost savings through vendor
negotiations and process optimization

Managed operations and resource allocation for 120+ employees across Maryland, Virginia, and
DC locations

Generated $4,000 monthly cost savings through process improvements in shipping and receiving
operations

Implemented staffing optimization and training programs resulting in improved operational
efficiency and cost reduction

Operations Coordinator

Kendra Scott

Fashion Accessories

Managed 2,000+ SKU inventory operations in luxury retail environment, achieving region’s #1
ranking for loss prevention (<0.3% shrinkage)

Led operational setup for 4 new store openings, including staff training, inventory systems, and
process implementation

Operations Assistant

Managed complex supply chain operations and vendor coordination for projects with budgets up
to $1 million.

Coordinated international logistics including shipping, customs clearance, and multi-vendor
operations for time-sensitive deliverables

Led cross-functional teams of 300+ professionals in resource planning, timeline management, and
perational execution

Implemented operational frameworks for international coordination, compliance management,
and stakeholder relationship management

Operations Specialist

Operations manager with 10+ years scaling from assistant to head of operations across retail, ecommerce, and technology industries.

- Led P&L operations for $8M revenue company managing 40-person teams
- Delivered $500K+ cost savings through process optimization and strategic initiatives  
- Expert in multi-channel operations: Amazon, Shopify, traditional retail, and supply chain management

Currently seeking Operations Manager roles in the Paris retail market.

Now based in Paris, I’m focused on helping brands across Europe scale efficiently and sustainably. Fluent in English and Spanish, with advancing French, I bring a global perspective and a proven record of impact. 

My goal: to transform operations into a competitive advantage for brands that lead the future of retail.

Vashti Joseph

Plainfield Shorewood Area Chamber of Commerce

m;Works directly with area businesses to help grow their business and ensure the economy in the region stays strong.  Develops new memberships for the chamber, maintain various programs for the members, supports members by maintaining social media sites and preparing E-Mail campaigns, Advertising promotions, calendars, etc.  Works with vendors on promotional events, and all administrative and organizational support required of the chamber for both the Plainfield and the Shorewood Communities.

Executive Assistant

Good Shepherd Lutheran Church

Instructed and Facilitated Groups on Biblical and Theological Instruction

Women's Growth Group Facilitator

-Instructed and Facilitated Groups Ages 3 - 20 for Children's Ministry Programs and Religious Education;
-Participated in planning and development of annual vacation bible school; in addition to supporting all events on church calendar.

FUEL / FUSION Ministries Youth Leader

Triton College

-Instructed Hotel Management Courses required for Association of Applied Science in Hotel Management

Adjunct Instructor

Destination Hotels

-Able to succinctly communicate with customers, team members, and hotel owners;
-Negotiated mutually beneficial agreements between parties;
-Conducted promotions via social media, email and other communication methods to encourage maximum sales and occupancy levels.  Monitored social media and online sources for industry trends;
-Mentored staff to align performance with company values and enable career development; 
-Inputted data from customer calls and onsite service visits;
-Handled 400 - 999 inbound calls daily;
-Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls;
-Completed financial reporting for departments, corporate offices, and owners;
-Completed all monthly, quarterly, and annual forecasts for property, corporate offices, and owners.
-Managed multiple data bases to optimize inventory of hotel, banquet, and meeting room inventory.

Director of Revenue Management, Director of Transient Sales, and Director of Sales & Marketing

Starwood Hotels & Resorts Worldwide, Inc.

-Worked with City of Chicago to maintain group convention blocks and secure large conventions for the Chicagoland area;
Conducted promotions via social media, email, and other means of advertising to promote maximum revenues and occupancy levels;
-Handled 200 - 450 inbound calls per day;
-Reviewed established accounting systems and historical information to identify strengths and weaknesses to implement any necessary operational changes;
Managed multiple databases to optimize inventory of hotel, banquet, and meeting room inventory;
Completed financial reporting and annual marketing plan for department, corporate offices, and owners;
Prepared thirty day, quarterly, and annual forecasts for corporate offices and owners.

Director of Reservations & Revenue Management

Accor

-Able to succinctly communicate with customers, team members, and hotel owners;
-Mentored staff to align performance with company values and enable career development;
-Managed 250 - 500 inbound calls daily;
-Established accounting systems and tracked historical data to identify trends critical to the hotels success and in establishing methods and controls;
-Managed multiple databases to maintain inventory of hotel, meeting, and banquet room inventory;
-Completed financial report packages for department levels, corporate, and owners.
-Prepared thirty day, quarterly, and annual forecast for corporate and owners; 
-Prepared annual marketing plan to include review of market share / competition.

-Conducted promotions via newspaper, local & national promotions, and travel agent media campaigns to promote sales and occupancy;
-Mentored staff to align performance with company values and enable career development;
-Managed 400 - 900 inbound calls daily;
-Established accounting systems and historical information to identify strengths and weaknesses to implement any necessary operational changes;

Director of Reservations

15 plus years of initiating and delivering sustained results and effective change for national chains across a wide range of markets.  Major experience lies in having a strong business and financial acumen; while bringing about fundamental change and improvement in strategy, process, and profitability to an operation - all with a focus on customer service and employer satisfaction.

I started out my work experience in the hotel industry at the bottom of the totem pole and worked my way up the ranks and have worked every front of the house position in room operations available.  I also worked in housekeeping and spent many years in supervisory and management roles within the key areas of Rooms Division before branching over to the sale aspect within the Hotel and Tourism Industry.  I live by the golden rule of "leading by example" with my staff and not asking any of my key team players to perform a job that I myself would not be up to the task of taking on myself!

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The Battle

Vashti Joseph

Kelly Anderson - Tardella

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