Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Volkswagen AG

My tasks include the UX & UI design of legacy software as a brownfield or greenfield solution in agile cross-functional product teams.  

Using design thinking and lean UX methods, I analyse and identify problems and create a minimum viable product that meets the goals and requirements of the company, the stakeholders and also the needs of the users.   

Based on the findings from my research and the requirements of the stakeholders and the resulting assumptions, we as a product team continuously learn more about the product and features to be implemented. 

In subsequent iterations, we continue to refine and evaluate the product.

Digital Product Designer

studio vier7

A consistent concept, good information architecture combined with a good user interface all add up to a good user experience.

Quite simply. Actually.

Hi, I'm Marc - a digital product designer and workshop facilitator with a passion for designing good, holistic and sustainable user experiences.

My range of services includes the planning and realisation of workshops for the development and improvement of innovative digital products, services and business models.

The results of these workshops are answers to complex questions - specific innovations and solutions.

Workshops validate feasibility in the context of economic viability and help to implement innovations through methodology. Teams benefit from the process of focussing on a common goal and pursuing it together. The results are, for example, detailed roadmaps with specific milestones.

I use lean UX and user tests to create agile, verified and falsified prototypes.

Many years of experience and proven work in the design thinking process paired with creativity and agility are my basis for solution-oriented dialogues with all stakeholders.

This produces results that are centered on the digital product and user and meet and implement the company's objectives.

Would you like to talk to me about your project? Get in touch with me and I will arrange an appointment with you as soon as possible.

Digital Product Designer & Workshop Facilitator

miidl

I support the Startup Studio in an advisory capacity in the area of design. 

For example, I use the design sprint method to quickly bring a product idea to life and implement it so that it can be tested immediately.

I also offer workshops for product strategy and other questions where an answer or decision is needed.

In addition to my expertise as a facilitator, I also bring my knowledge as a digital product designer to support you.

Triplesense Reply

For client projects I support Triplesense Reply as UX & UI Designer.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬
Software Development Centre Volkswagen AG
R+V Insurance

UX & UI Designer

Sub_Raum

The event agency Sub_Raum, now Cosmopop, organises the Time Warp Festival in Mannheim. 

They also organise and stage other events and have several DJs under contract that they manage. 

My tasks include marketing and promotion, accompanying DJs on their tours and supporting sub_raum in the coordination of events.

Marketing & Promotion

A consistent concept, good information architecture combined with a good user interface all add up to a good user experience.

Quite simply. Actually.

Hi, I'm Marc - a digital product designer and workshop facilitator with a passion for designing good, holistic and sustainable user experiences.

My range of services includes the planning and realisation of workshops for the development and improvement of innovative digital products, services and business models.

The results of these workshops are answers to complex questions - specific trend-setting innovations and solutions.

Workshops validate feasibility in the context of economic viability and help to implement innovations through methodology. Teams benefit from the process of focussing on a common goal and pursuing it together. The results are, for example, detailed roadmaps with specific milestones.

I use lean UX and user tests to create agile, verified and falsified prototypes.

Many years of experience and proven work in the design thinking process paired with creativity and agility are my basis for solution-oriented dialogues with all stakeholders.

This produces results that are centered on the digital product and user and meet and implement the company's objectives.

Would you like to talk to me about your project? Get in touch with me and I will arrange an appointment with you as soon as possible.

taplio

The Battle

Marie Verchere

Marc Männgen

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