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Business Management Consultant

Syngene International Limited

Crisis Management Operation Lead-Pandemic (Biocon Group of Companies)

Handled program management for risk and safety operations, managed cross-functional teams, and supported business development (grants, contracts). Led alliance management and ensured compliance during FDA, GLP, and GCP audits. Contributed to strategic planning, delivery optimization, and enterprise risk management.

AGM Workplace wellbeing Operation management & Strategy Support 

Freelance Service Provider

Developed and executed business strategies for the energy and food sectors, aligning private equity investments with market needs and regulatory requirements. Led strategic alliances and collaborations, fostering high-value partnerships to drive growth. Implemented Key Account Management (KAM) frameworks, ensuring customer-centric solutions and long-term value creation. Conducted market analysis, aligning investment strategies with client objectives while balancing profitability, risk management, and ethical business practices to drive sustainable growth

Business Strategy Consultant

George Washington University

Managed R&D and research programs, ensuring compliance and quality for the Human Subject Protection Program. Oversaw protocols, operational management, and regulatory adherence across lab design, biosecurity, and animal research.

Lab Safety Director

University of Virginia

Supported R&D in life sciences, aligning operational protocols with research needs. Managed facility compliance, critical contracts, and advanced imaging programs. Led cross-functional training, leveraging expertise in regulatory compliance, operational efficiency, and project management.

Research and Development Project Manager

Frost & Sullivan

Directed market research and strategic analysis for pharmaceuticals, focusing on new entities, cytotoxic substances, and diagnostics. Developed business strategies and operations insights, aiding companies in navigating industry complexities.

University of Guelph

Led research on ProP's role in E. coli as an osmosensor, studying its impact on cellular adaptation and environmental response. Provided critical insights into protein function and membrane localization

Postdoctoral Research Fellow

University of Strathclyde

Screened MRSA strains and developed a bacterial phage detection system, ensuring product efficacy through meticulous research.

Doctoral Research Assistant

Led comprehensive study on Streptomycetes, focusing on growth, protein management, and cellular division; engineered genetic approaches.

Doctoral Fellow

Dr. Vinod Jyothikumar, Results-driven operations leader with a proven track record of transformative growth and setting new standards of excellence. Expertise includes C-suite management, alliance governance, and client relationship management within global life sciences, biotechnology, pharmaceuticals, agrochemical, and chemical business environments.  Specialist in GxP, CRAMS, digital manufacturing, SMART factories, Industry 4.0, and ESG investing, consistently delivering impactful solutions, boosting profitability, and increasing customer satisfaction.  Strong Key Account Management skills, cultivating and expanding relationships with strategic clients.  Develops and implements Go-To-Market strategies that drive market penetration and revenue growth.  Strategic acumen, business development expertise, and effective communication enable translation of complex concepts into actionable strategies.  Passionate about fostering collaboration and driving projects to success, committed to sustainable and ethical practices.

Dr. Vinod Jyothikumar

Fusion CX

Working with the leadership team to strengthen the CX brand of the company and gain market share across industry verticals.

Chief Marketing and Strategy Officer

Access Healthcare Services

Senior Vice President Marketing

CMO Needs

- Providing consulting services to enable growth for several clients across IT product, business process outsourcing, healthcare, logistics, textiles, and consumer product space
- Combining design, messaging, and technology to create powerful brand experiences and improve RoI

Founder and Managing Partner

Technical Textiles India

Technical Textiles India is a manifestation of over 40 years of solving filtration challenges. We are a leading provider of custom made filter bags and transfer sleeves for customers in diverse industries.  check out our product range at https://www.technicaltextilesindia.com

Partner and Marketing Head

Responsible for marketing, corporate communications, solution design, Transition, and sales support activities.

Chief Marketing Officer

Dell Services BPO

•	Provide leadership to Healthcare, Life Insurance Social Media and KPO/Analytics Practices New business acquisition and developing market facing solutions  
•	Develop sales opportunities, design solutions for specific opportunities, and design new offers, for healthcare payer, healthcare provider and life insurance BPO - Overall pipeline of $ 1 B+ annually with a very high success rate  
•	Service delivery for Social Media listening and insights BPO services 
•	Responsible for designing solution frameworks for the BPO organization, pricing models, and enable business growth through new and emerging frameworks such as BPaaS, productization, industrialization etc.  
•	Developed new solutions in the revenue cycle, care management and telemedicine space.

Solution Architect Director- Healthcare and Life Sciences, Banking

Dell

•	Responsibility for Healthcare, Life Sciences, Life Insurance, Social Media and KPO Practices with delivery responsibility for Social Media and Analytics. 
•	Responsible for designing solution frameworks for the BPO organization, pricing models, and enable business growth through new and emerging frameworks such as BPaaS, productization, etc.

Head-Global Solutions Design for BPO

Enhanced Perot Systems/Dell's sales efforts in the region through external communications, provided direction and oversight to the internal communications efforts while  continuiing to support solution design, pricing, and proposal development efforts on the BPO side

Head of Sales Support for  BPO, and Head of Corp Comm- Dell Services APAC

Perot Systems

Provided leadership and direction to the organization's sales support, solutioning, marketing and communications processes, while participating in the development effort for several financial, operational, and human resources tools.

Head of Sales Support, Marketing and Communications and Head -Solutions -BPO

Established sales support processes, Energized the pipeline through focused marketing efforts, worked as part of the global marketing group of Perot Systems

Head of Sales Support and Marketing- BPO

Set up marketing and sales baseline processes.
Created an hypergrowth pipeline
Part of the team that sold the business to Perot Systems

Head- Sales Support and Marketing

Scapevelocity

Consulting and Program Management for B2B, B2C portals
Rolled out one of the first implementations of IBM Websphere, DB2 in India- A Portal for Apparel Manufacturers
Was the client liaison for one of Asia's largest personal finance portals

Consultant-Portal and Web Solutions

An energetic, motivated, and multi-skilled professional, with over 20 years of leadership experience in designing and transforming business processes, marketing, corporate communications, sales, and business development.

Over a decade of  experience in providing leadership and building large scale services delivery organizations with strong expertise in Healthcare Payer, Provider, and Life Insurance BPO practice development and marketing

Experience in delivering KPO processes, including solution media, digital marketing, and content solutions.

Expertise in driving growth through effective solution design, sales support, business analysis, transition planning, project management, corporate communications, marketing communications, technology-driven operational performance improvement, supporting large accounts, corporate development &  strategic planning  

Strong cross-functional knowledge built through hands-on expertise in incubating practices, and managing hyper-growth  

Specialties:  Healthcare Payer Claims Administration, Provider Revenue Cycle Management, Life Insurance Claims and Policy Administration,  Finance and Accounting BPO, Customer Service, Marketing and Communication, Solution Design  

–	Driving Business Growth-Sales & Solution Design, Project Planning and Transition, New Practice Incubation 

–	Applying Technology to BPO services- workflow, KM, and other process automation tools – 

–	Business Transformation- Project Management, Strategic Planning & Organizational Transformation 
–	Delivering Thought Leadership & Branding- Marketing, Corporate Communications, & Brand development 

•	Strong experience in corporate communications- Internal/ External with Media and Analyst groups

•	Human Capital- Building Teams, Leading, Motivating, & Energizing People

Manish Jain

Banks and issuers are facing rising call volumes, tighter regulations, and higher customer expectations. Outsourcing credit card support is helping teams stay efficient, secure, and customer-focused.
Our new article explains how the right partner can transform credit card customer care.
🔗 Read it here: https://lnkd.in/gpmcmSFk 
#callcenter #banking #bfsi

CX | BPO | AI | Innovation | Marketing | Strategy - Enabling Tech-driven growth.

Travel loyalty is no longer about points — it’s about experience.
 See why top brands outsource loyalty operations:
 https://lnkd.in/ggxmt-7r
#TravelCX #LoyaltyPrograms #CustomerExperience #TravelIndustry #HospitalityCX #CXOutsourcing #TravelSupport

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Manish Jain's LinkedIn Performance

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