Warren Hammond

Volt.io

Chief Revenue Officer (CRO)

Volt is building the global infrastructure for real-time payments. Our network of networks unites and harmonises the world’s next-generation account-to-account payment systems, enabling merchants across the globe to accept real-time, account-based payments from their customers – seamlessly, and at lightning speed. Real-time payments, everywhere.

Interim CRO

Rhino Consulting BV

At Rhino Consulting, I work with founder owners, business leaders and sales professionals to improve the whole sales organisation - through strategy, structure, methodology and management – analysing the entire organisation that supports the salespeople. And then making it better.
Clients: Studytube, Panda International, Yonego, PCN, Belvilla, Social Talent, SendCloud

CRO| CCO| CSO |Fractional Leader

Green Story

Green Story (www.greenstory.io) is the platform helping brands unlock the potential of their sustainability data and achieve a better way of doing business - whether they are at the beginning of their journey to net-zero or are far into it already.

Thanks to our customer-friendly solutions and using the global standard of Life Cycle Assessment (LCA) methodology, Green Story enables brands to accurately quantify and show the environmental performance of their products, and offset their carbon footprint, making them carbon neutral. 

As a result, we elevate the customer experience with a brand’s sustainability narrative throughout the customer lifecycle, enhancing transparency, increasing loyalty, and driving revenue. 

Green Story partners with hundreds of leading brands, such as PANGAIA, thredUP, Rent the Runway, and Pact. Our global team of experts works to empower 1 billion people to know their impact and make choices that are better for the planet and the generations to come.

Commercial Consultant & Investor

Pavilion

Executive Member

Innovative and strategic Chief Revenue Officer with extensive experience in leading sales operations, driving profitable growth, and preparing businesses for successful acquisitions in the competitive European vacation rental market. 

At the helm of sales for one of Europe's largest vacation rental companies, I orchestrated the transformation of the business, culminating in its acquisition by OYO in 2019. 

Key Member of the Leadership team which realised a $120m+ profit for the business when we sold to Oyo within 3 years.

Specializing in crafting compelling value propositions, pioneering services, and forging strategic partnerships, I am adept at instilling high-performance cultures, integrating cutting-edge technologies, and implementing industry best practices to scale operations and enhance productivity. 

Passionate about driving SaaS businesses to new heights through visionary leadership and robust revenue-generation strategies.

Played a pivotal role in expanding At Leisure’s portfolio to 115,000 homes across Europe, successfully positioning the company for acquisition through sustained, profitable growth.

Engineered a robust value proposition and launched innovative services that differentiated sub-brands like Belvilla, DanCenter, Danland, and Traum-Ferienwohnungen in a crowded marketplace.

Orchestrated strategic partnerships that broadened market reach and drove substantial revenue increases, significantly contributing to the company's attractiveness for the acquisition by OYO.

Cultivated a culture of high performance within the sales team, fostering a climate of excellence that aligned with aggressive business goals and enhanced overall sales productivity.

Implemented advanced sales technologies and best practices that optimized performance and scalability, underpinning the company's rapid growth and operational efficiency.

Chief Sales & Revenue Officer

Jobrapido

Job Rapido is an AI-enabled Performance Marketing Platform, focused on the recruitment market with 100M users globally, and is a portfolio company of private equity firm, Symphony Technology Group.
I launched new revenue streams for the business that unlocked the value of its audience and prepared the business for strong growth, overseeing sales, account management, and marketing teams, and establishing a customer success function which significantly grew the value of sales from core customers.

Senior Vice President of Sales

HarrisHammond

Social Talent: I worked closely with the founders of Social Talent on the design and execution of a sales strategy that facilitated its growth from start-up to a leading platform for online training. I enjoy working with them as an advisor and active investor.
HR Office: following majority acquisition of Adver Online by USG People, I advised the business on the establishment of a structure to enable development and implementation of new software services into their client base, whilst strengthening sales performance of their existing business.

Director

Monster

As Managing Director of the Benelux business, I held full accountability for this 150-person, $80M business, and was a member of the European Management board. 
The business achieved strong top-line results during this period through development of adjacent market opportunities and development of new solutions-focused products, and made significant gains in profitability through leadership capability and operational excellence.

Managing Director Benelux

As European Head of Sales, I delivered strong double-digit growth, creating a new value proposition that was translated into robust sales strategy and local planning, and delivered via local leaders accountable for 600 Field and Telesales Account Managers.

European Sales Director

My remit expanded to transform sales performance and capability across Benelux and CEE markets, where I enabled all contact centres to meet challenging targets within three months.

Director Telesales Central Eastern Europe & Benelux

I grew the business 100% year-on-year, whilst increasing salesforce productivity by >40%, creating the largest telesales centre in Europe and one regarded as best practice.

Director Telesales Northern Region

CPM Nederland

Appointed to the Netherlands board, I drove significant bottom-line improvement, holding full P&L responsibility for a 180-person operation, with the centre winning the 2005 Nationale Contact Centre Awards.

Commercial Director

Mosaic

Responsible for managing the India offshoring business. Grew the business from one-man team, one centre and 25 seats to 12-strong team managing 4 companies, 7 sites and 550 seats in 3 months.
Owned and managed end-to-end relationship with telesales agencies in India including contractual terms, remuneration, incentives and clawbacks
Drove profitable volume sales for telecom, mobile and energy products for companies like Sainsburys and Orange
Remotely led the London-based client liaison departments
Managed operations for all campaigns - marketing briefs, targets, ROI, operator training, call scripts and product training
Built and ran business processes to ensure high quality, high revenue, low churn
Ensured effective management information systems were in place for on-time, accurate reporting
Promoted to run all the telemarketing operations in the UK, Canada, India and South Africa

Vice President Worldwide Outsourcing

CRO | CCO | CSO

Senior Commercial Executive with a passion for Sales and Sales Teams.
Led fast-growing sales teams (100%+ yoy) in the UK, India, Benelux
Experienced European leader - Benelux, UK, Nordics, DACH, Italy and Eastern Europe
Collaborative leader with a focus on driving high performance with a focus on data, playbooks and inspiring teams to realise their potential.
Natural, enthusiastic communicator with all stakeholders
Financially literate - forecasting, P&L, profitable growth and ROI analysis
Experience with Private Equity and Investors
Successfully exited an Axel Springer business in 2020

For over 20 years, I've been taking on sales targets and beating them - from selling space in phone books straight from university to running international, multi-channel sales and marketing teams. The most enjoyable part of my career has been working with groups of motivated individuals and transforming them into a winning team.

Since finishing my last full-time role, I've worked as an advisor and fractional CRO across Europe,  developing ambitious strategies and building sales organizations that drive growth and increase profitability.
Passionate about helping individuals and teams succeed.

Parikh Ventures LLC

Aligned and improved clients' (ranging from Amazon, Walmart, Chewy) day to day operational effectiveness to achieve their long term strategic goals. Analyzed current challenges at hand, identified trends & opportunities for growth, and designed strategies that aligned with and ensured operations are optimized to meet strategic objectives.

●	Implemented operational improvements for 50+ managers with strategies that ranged in best practices for frontline leadership to up C-Suite leadership.

●      Improved team engagement by over 50% in 1 month through insights gained from implementing and monitoring weekly data that drove strategic approaches.

●      Drove cross functional alignment across departments and operational improvements that led to the business being top 1% in their district.

●	Turned around an org that was missing SLAs to achieving 100% of KPI metrics.

Strategy & Operations Consultant

XPO Logistics, Inc.

Directly managed a team of 40+ employee, 6 exempt managers, and 6 nonexempt leaders. Collaborated with global cross functional teams to design and execute a strategy to implement a new Warehouse Management System across the entire Healthcare enterprise. Tracked and presented weekly progress to the President of Supply Chain and conducted quarterly business reviews with executive leadership and client. Drove process improvement for day to day operational excellence in order to achieve long term strategic objectives.

●	Efficiently developed and managed operations, policies, and processes to optimize and improve KPIs by 50%. 

●	Effectively reorganized segmentation strategy for facility with 78,000 SKUs and record count strategy to achieve 100% cycle count completion in 3 months to pass 2 audits.

●	Designed and implemented customized reports to monitor KPIs for feedback and analysis for the newly implemented WMS.

●	Led the process mapping, documentation, creation of SOPs, and training for implementation of new WMS.

●	Scheduled and rolled out hardware deployment and training for 250+ employees on new WMS and processes.

General Manager

Iron Mountain

Directly managed a team of 80+ employees, 3 exempt managers, and 5 nonexempt leaders. Drove cross functional initiatives and operational alignment at an organizational level. Partnered with Product, Marketing, Strategy, Sales, and CX to grow from 4 markets to 31 markets post joint venture. Partnered with Product and IT to develop a knowledge database for all teams. 

●	Partnered with Director of Quality to develop 12 new KPIs, design and monitor dashboards to monitor performance, capture feedback, and personalize KPIs based on market specific relevance. 

●	Drove significant annual savings (over $300K or 85% YoY) in concessions from quality defects through improved handling processes, successful delivery, and inventory accuracy all within 98-99%. 

●	Established inventory categorization strategy for oversized freight and loose stowing items which helped increase storage utilization by 36%.

●	Mentored and developed 2 direct reports into leadership and management level roles.

Senior Operations Manager

MakeSpace

Directly managed a team of 60+ employees, 2 exempt managers, and 4 nonexempt leaders. Led programs with cross functional teams to improve processes, products, and strategy. Collaborated with executive leadership to develop documentation, training, implementation, and standardization for all aspects of Operations. Oversaw $12MM P&L for NY and NJ markets. 

●	Partnered with the Product team to develop 2 apps and a WMS website that played a key role in joint venture.

●	Increased productivity 400% (from 30 UPH to 120 UPH) and drove significant annual savings (over $500K YoY) to come ahead of target goal through headcount restructuring, streamlining processes and improving quality defects.

●	Oversaw and executed project to insource operations and eliminate 3PL inefficiencies. Expanded 75k sq ft to over 500k sq ft. This added 2MM cu ft of physical storage space and increased daily capacity by 50%. 

●	Saved company $600k through the implementation of a zoning strategy for field team that improved lean practices by eliminating travel time, idle labor, and disruptive delinquencies.

●	Created and implemented a demand planning product to assist in forecasting workload and headcount scheduling.

●	Mentored and developed 3 direct reports into leadership and management level roles.

Amazon

Directly managed a team of 500+ employees, 3 exempt managers, and 10 nonexempt leaders in a 1.1MM sq ft facility. Drove operational efficiencies through optimizing processes, systems, and cross functional collaboration with teams in order to achieve long term strategic goals. .

●	Drove initiative for defect injection reduction that collaborated with UI/UX teams, product teams, and senior leadership which led to process improvements and reducing quality defect by 73% year over year.

●	Designed project to reconfigure 6 floors of 1.1 sq ft facility for 8000+ associates which led to an increased 23,000 cu ft of storage, 80% productivity YoY, 66% safety incidents YoY, and 70% quality YoY.

●	Designed, documented, and implemented onboarding and training program for new hires reducing learning curve by 75%, from 4 weeks to 1 week to hit KPI goal. Program was adopted region wide.

●	Mentored and developed 12 direct reports into leadership and management level roles

Operations Manager

Area Manager II

Area Manager

I help first time managers in Ops 🦺 close the gap from a lack of training and support.

Professionally:

10 years of experience leading teams to drive operational improvements by designing and implementing frameworks, processes, and systems at startups and enterprise companies like Amazon, XPO Logistics, and Iron Mountain. Skilled in collaborating with cross functional teams to drive alignment, coordination, and execution on initiatives with stakeholders. Proven track record of designing data-driven and scalable processes, streamlining bottlenecks, and developing KPIs to monitor data for actionable insights. Drove efficiencies that led to operational increases of over 80%, proprietary product development, WMS implementation, 7x market growth to scale nationwide, and a successful joint venture.

𝐒𝐤𝐢𝐥𝐥𝐬: Operations Management, Operational Excellence, E-commerce, Management, Leadership, Coaching & Mentoring, Cross-functional Leadership, Collaboration & Coordination, Interpersonal Skills, Stakeholder Management, Process Improvement, Continuous Improvement, Strategic Planning, Program/Project Management, Product Operations, Communications, Data Analysis, OKRs / KPIs, Problem Solving, P&L Management

𝐓𝐨𝐨𝐥𝐬: MS Office Suite, Google Suite, Looker, Asana, Slack, MS Teams, Trello, Sharepoint, Notion, Canva, Calendly, Zoom, Active Campaign, Dropbox

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Personally: 

I've been lucky enough to live on both coasts (NJ and Cali) but I'll always be a Jersey guy at heart. I enjoy photography (have even done friends' weddings) and video games (huge Zelda fan). Oh and I'm a foodie - I can out eat my wallet which can be a problem.

Let's connect!

taplio

The Battle

Warren Hammond

Pathik Parikh

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