RevPartners

Senior RevOps Strategist

Director of Growth

Sr. Product Manager

Sales Hub + CRM HubSpot User Group (HUG)

HubSpot User Group (HUG) Leader

WS Digital Growth

Marketing Strategist

BAM Strategy

Marketing Strategist / Strategic Planner

Salted Stone

Strategic Account Manager

SASIG Events 

Growth Consultant

Prodo

Digital Strategist

RetroFuzz Ltd

Head Of Business Development

Viewpoint AV

Business Development Manager

What I do encompasses all the buzzwords.

"I know what I need my revenue department to do, but I don't know how to get there". If this is you, I can help.

I'm a strategy-focussed revenue operations (RevOps) professional & marketeer. I take your business needs, turn them into goals, and turn those goals into clear tactics and strategies to achieve you growth, retention, or whatever else you need.

Will Smith

Lead, Partner Experience

Berkeley Food & Housing Project

Executive Secretary, Board of Directors

GRIN

Managed a team of 6 ICs (CSM I to Sr. CSM) responsible for ~$8M ARR that included VVSB, VSB, SMB, Mid-Market, Agency, and Enterprise accounts. Met team quarterly expansion goal of $300k.
Worked cross-functinally with other departments to improve the Customer Experience (Sales, Product, Engineering).Participated in Product Roadmap sessions to ensure customer advocacy.
Coached the team on expansion/upsell opportunities, negotiating contracts, and churn prevention to improve client retention.
Used creative thinking, collaboration, and strategy to develop and improve internal processes, and customer adoption and customer satisfaction initiatives.

Manager, Customer Success

Paradigm (formerly ASG LegalTech)

Built and managed three  teams (Customer Support, Customer Success, Data Migration Coordinators), totaling 10 ICs, tripled size in < 1 year. A trusted liaison between Product, Engineer, Sales, Marketing, Finance, and Executive Leadership.
Coached and mentored on best practices for exceptional customer experience and being the Voice of Customer, maintaining a team average CSAT score of 95%. Led the Customer Success team with 98% customer retention rate and $390k MRR. 
Led a price increase initiative 2 years in a row increasing ~$120k MRR with 0 churn.
Received consistent 100% satisfaction for eNPS (Culture Amp Surveys) in Leadership, Management, and Vision; ensured high employee retention.

Paradigm Healthcare Services

Promoted to the position with the primary responsibility of leading, engaging, and coaching staff in support of the company’s goal to process service data and respond to client inquiries in the most efficient and accurate manner. Plays a pivotal role in measuring and reporting on production goals and customer satisfaction; heavy focus on workflow and productivity management and process development and improvement.
Managed 2 multi-generational teams, Client Care and Data Entry, with the primary focus of improving processes to increase efficiency and enhance the customer experience.
Led the Client Care Team with an average CSAT score of 97.5%
Contributed and participated in customer experience initiatives and professional services such quarterly webinars, client conferences, and administrative claiming program.
Created and co-chaired the company’s Culture Club; planned activities throughout the year to promote and strengthen the company’s core values and cohesive culture.

Manager, Client Care and Data Entry

Client Care Supervisor

AIMS Companies 

Recruited to open and manage the Arizona based company’s brand new California office. Served as one of the primary points of contact and liaison between senior management, operations teams, personnel, customers and vendors for the California based projects. Create and develop project specific projection reports and tracking of revenue reports. Responsible for overseeing office operations and day to day activities.

Office Manager

Salesian High School

A temporary position that provided direct support to the Finance Director, Principal, and President of Salesian High School, including maintaining financial records, processing payments, cash handling, and other related finance administrative tasks.

Finance Assistant

HUB International

As the first point of contact for the office, the primary responsibility of the position was to manage the front desk reception area and assist all Client Advocates and Directors as needed. Provide concierge level customer service to clients and potential customers.

Administrative Assistant

National Conflict Resolution Center

Intern

I have 10+ years experience in leading multiple teams, project management, relationship building, and change management. I have been successful in both established and fast-pace startup environments. I subscribe to Servant leadership and the core of my leadership style stems from empathy, transparency, and humility.

Jessica Anderson

RevPartners' 3rd annual Southbound and Yamini Rangan, CEO of HubSpot, is leading our A-list speaker panel??? 

Don't threaten me with a good time 😏

I'm so proud to be part of RevPartners and the team raising the bar for the entire ecosystem.

See you at The Roxy on 4/16.

Grab tickets @ https://lnkd.in/dnV7_vnw

Customer Success Leader | Passionate about People & Professional Development

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Will Smith

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