Yaddy Arroyo

Some people call what I do mentoring, but I just call it “being a super cheerleader for those who need it and deserve it.” I advise founders on UX + accessibility + ai-enablement. I also connect amazing ai-enabled product makers and builders with other creative scientists. 

I cover most verticals except banking (because of potential conflicts of interest with my day job), but my favorite vertical is healthcare biometrics wearables for at home use.

I’ve lost tons of family and friends, and seeing the hospice care made me realize there has got to be a way to help people leave this world with dignity, at home. I’m trying to improve the world. This is my way of giving back to the community.

“AI + UX maker” advisor & super connector

Confidential

At a regional US Bank (aka Conversational AI designer, HCI AI designer, principal VUI designer, multimodal service ai designer, hci designer,  Ai designer, Ai ux service designer, human factors engineer, NLU architect, prompt engineer, Ai model trainer, technical writer, linguistics engineer, business analyst)

High level IC focusing on LLM E2E initiatives 

• 8 multi-modal AI banking patents 
• multiplatform,  multichannel , multimodal designs
• servant leader af

VP / Principal Multimodal Experience Architect

Really bad polymath

My next project will revolve around a zany group of technocratic neo-feudalists who are trying to dismantle democracy in America. A must see. /s

Writer, Indie filmmaker, mix media artist, musician, and aspiring video game designer.

https://m.imdb.com/name/nm5194487/

Creative Writer

Bank of America

• Mobile payments SME for Everyday Banking:
Money matters. And every second counts. The complexity that makes moving money possible requires a simultaneous  MIN/ MAX view of how internal and external systems coexist together in the payments ecosphere

• Design systems contributor, Everyday Banking (Payments) SME

VP / Sr. Product Designer - Enterprise payments (Mobile)

Honest Rogue

Ran my own little service design/ experience architecture agency, working with a ton of small and large and pre-seed to eventually IPO’d/acquired start ups as well as subcontracted with tech shops and consultancy firms.

Roles I've had:
UX Human Factors Engineer
UX Researcher & Strategist
UX Architect
UI Designer
Conversational AI designer & writer
Product owner
Business Analyst


Connected car clients: BMW, Allstate 
Ai social listening: networked insights (acquired by American Family Insurance)
Voice / IVR: West Corporation (Now Intrado)
Health: Pfizer, Astra Zeneca, mHealthCoach
Under NDA: Manufacturing, DoD, Emergency Services


Contract and subcontracting work with Fortune 100 clients on complex, data-heavy transactional experiences that win people’s trust and engagement. Software, telematic, B2B, Fintech, Biotech, Voice/ IoT, AI/machine learning....you name it, I’m down for working on it. 

Key Words: Connected Life, Connected Car / Telematics / OBDII /  HUD, XD architect, UX producer, UX creative director,  Mixed-Reality UX design,  VUI Design, Amazon Lex/Polly/Lambda prototyping, Sayspring prototyping,  Alexa / Google Voice / Google assistant prototyping, Voice Tech, CX Design, System Persona Design, IVR, Chatbots, AI,  Retail POP UX design, CX, UX, HX, User Experience Consulting, UX Architect, Experience Planning,  Wireframes, Information Architecture, UX Operations, Usability Testing Framework development, Project Management UX, Digital Strategy, Social Media Strategy, Content Development, Persona Development, Mobile Strategy, Customer Engagement Analytics,  Product Localization Marketing.

Senior Principal Consultant

Lextech Global Services

Consultancy: Helped create quick, iterative UX designs for cool clients, and interesting concepts across verticals and horizontal product lines.

Sr. Experience Designer

Manifest Digital

• UX Design & Backend Architecture Documentation for Telematics & Connected Life Products
• UX Ideation around New Business R&D products
• UX Design for Financial digital experiences

Sr. Manager, UX Design

The Bravo Group

At Bravo, it was my job to understand the human experience nuances of the US Hispanic market, specifically within the digital realm (online, mobile, offline digital, etc.). I  translated their cultural, experience, and channel-preference nuances into digestible nuggets of information we used to improve their online and offline user experience. 

Since the digital experience plans impacted both real life and virtual life environments, collaboration with creative strategists and other account planners was quintessential for measurable success.

Digital Experience Planner

Discover Financial Services

Project managed several enterprise-wide system and interactive product integrations. I also helped launch new interactive financial utility tools and products. 

Aside from enterprise-wide solutions, I was also accountable for all of ShopDiscover.com operations:  daily and weekly maintenance updates, new partner site integration, "hot deals" maintenance, operations issues, file transfer and data feed issues, infosec compliance, strategy design roadmap, digital strategy, and functionality upgrade redesign work.

Sr. Associate: e-Business

I was the Sr. Associate Interactive Product Manager of Shopdiscover.com.  I handled the tactical implementation of our partnership strategy. A techno-heavy role, where indepth knowledge of legal and security issues was paramount, I worked with multiple stakeholders to launch one of the most successful affiliate programs on Linkshare, Commission Junction and Google Affiliate Networks.

I aided in partnership acquisition and pricing strategy, and the day-to-day management of partnership development and site operations.

Sr. Associate: Partnership Marketing

Principal AI / ML designer (NLU experiences) at Truist

I currently work at a bank as an NLU experience architect/ UX (IC) principal.  I also advise on Ai-enabled wearables within the health ecosystem for “funsies.”

Empathy is not a weakness. It’s a start. It gives us a purview  into Ai UX usecases  we can start from. 


VP /Principal VUI designer (NLU&Emerging)

BM Group of Companies

IT Consultant - AI Product management

Freelance (Self employed)

- Led a team of 8 to 12 customer service call center agents, managing up to 330 vehicles across the Lower Mainland, Vancouver, BC. 
- Served as the primary point of contact for resolving any issues on the road
- Oversaw dispatch operations and customer service to ensure smooth, efficient processes
- Developed custom operating procedures for high-profile clients and wheelchair-accessible services
- Recognized by drivers for being a highly efficient and well-regarded dispatcher

Customer service Lead - part time

Agranee Solutions

-Acted as the subject matter expert for the product and ran SCRUM ceremonies
-Built and modified roadmaps to align with evolving company goals
-Utilized data-informed decision-making based on customer feedback, analytics, and emerging trends
-Managed and prioritized the product backlog effectively
-Created detailed user stories with well-defined acceptance criteria
-Collaborated closely with stakeholders to gather requirements and define product features
-Ensured the product team had a clear understanding of customer needs and expectations
-Coordinated with cross-functional teams to ensure timely delivery of product features
-Planned and executed post-launch performance analysis

Product Owner

Hari Agro Products - India

Founder

Heppell's Potato Crop

Agricultural Business Consultant

Federation Of Motor Sports Clubs Of India

IT Consultant

Tech Mahindra (Formerly Satyam Computer Services Limited)

Software Developer & Research Assistant

Product Management, Business Analysis and New product development | AI enthusiast

About Hari Udayakumar

Versatile IT and Operations Leader | MBA from the University of British Columbia | Passionate about AI-driven Innovations

With a robust foundation in IT software development and a Master’s degree in Business Administration from the University of British Columbia, I have developed a unique blend of skills in IT, electronics engineering, operations management, and business development. My career journey spans across significant sectors including agriculture, healthcare, tourism, and IT product development, enabling me to adapt and thrive in diverse environments.

As a proactive problem-solver, I excel in identifying business opportunities, understanding stakeholder needs, and spearheading initiatives from conception through to successful implementation. My entrepreneurial spirit led me to establish a business that revolutionized the supply chain for perishable goods from India to Canada, achieving a remarkable turnaround from 'tree to table in just 4 days'.

I have consistently demonstrated my ability to lead cross-functional teams in high-stakes settings, delivering innovative solutions that enhance operational efficiencies and customer satisfaction. My efforts in researching and developing new business models for local businesses in British Columbia helped address operational losses, customer satisfaction and introduced sustainable business practices into the industry.

I am now eager to pivot into AI product management, where I aim to leverage artificial intelligence frameworks to create and test custom transformative solutions that empower human life. I am looking for opportunities to bring my cross-industry expertise to develop cutting-edge AI products that drive positive change and deliver tangible benefits.

Let's connect to explore how we can collaborate to drive technological innovation and business excellence.

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Yaddy Arroyo

Hari Prasath Udayakumar

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