Yaddy Arroyo

Some people call what I do mentoring, but I just call it “being a super cheerleader for those who need it and deserve it.” I advise founders on UX + accessibility + ai-enablement. I also connect amazing ai-enabled product makers and builders with other creative scientists. 

I cover most verticals except banking (because of potential conflicts of interest with my day job), but my favorite vertical is healthcare biometrics wearables for at home use.

I’ve lost tons of family and friends, and seeing the hospice care made me realize there has got to be a way to help people leave this world with dignity, at home. I’m trying to improve the world. This is my way of giving back to the community.

“AI + UX maker” advisor & super connector

Confidential

At a regional US Bank (aka Conversational AI designer, HCI AI designer, principal VUI designer, multimodal service ai designer, hci designer,  Ai designer, Ai ux service designer, human factors engineer, NLU architect, prompt engineer, Ai model trainer, technical writer, linguistics engineer, business analyst)

High level IC focusing on LLM E2E initiatives 

• 8 multi-modal AI banking patents 
• multiplatform,  multichannel , multimodal designs
• servant leader af

VP / Principal Multimodal Experience Architect

Really bad polymath

My next project will revolve around a zany group of technocratic neo-feudalists who are trying to dismantle democracy in America. A must see. /s

Writer, Indie filmmaker, mix media artist, musician, and aspiring video game designer.

https://m.imdb.com/name/nm5194487/

Creative Writer

Bank of America

• Mobile payments SME for Everyday Banking:
Money matters. And every second counts. The complexity that makes moving money possible requires a simultaneous  MIN/ MAX view of how internal and external systems coexist together in the payments ecosphere

• Design systems contributor, Everyday Banking (Payments) SME

VP / Sr. Product Designer - Enterprise payments (Mobile)

Honest Rogue

Ran my own little service design/ experience architecture agency, working with a ton of small and large and pre-seed to eventually IPO’d/acquired start ups as well as subcontracted with tech shops and consultancy firms.

Roles I've had:
UX Human Factors Engineer
UX Researcher & Strategist
UX Architect
UI Designer
Conversational AI designer & writer
Product owner
Business Analyst


Connected car clients: BMW, Allstate 
Ai social listening: networked insights (acquired by American Family Insurance)
Voice / IVR: West Corporation (Now Intrado)
Health: Pfizer, Astra Zeneca, mHealthCoach
Under NDA: Manufacturing, DoD, Emergency Services


Contract and subcontracting work with Fortune 100 clients on complex, data-heavy transactional experiences that win people’s trust and engagement. Software, telematic, B2B, Fintech, Biotech, Voice/ IoT, AI/machine learning....you name it, I’m down for working on it. 

Key Words: Connected Life, Connected Car / Telematics / OBDII /  HUD, XD architect, UX producer, UX creative director,  Mixed-Reality UX design,  VUI Design, Amazon Lex/Polly/Lambda prototyping, Sayspring prototyping,  Alexa / Google Voice / Google assistant prototyping, Voice Tech, CX Design, System Persona Design, IVR, Chatbots, AI,  Retail POP UX design, CX, UX, HX, User Experience Consulting, UX Architect, Experience Planning,  Wireframes, Information Architecture, UX Operations, Usability Testing Framework development, Project Management UX, Digital Strategy, Social Media Strategy, Content Development, Persona Development, Mobile Strategy, Customer Engagement Analytics,  Product Localization Marketing.

Senior Principal Consultant

Lextech Global Services

Consultancy: Helped create quick, iterative UX designs for cool clients, and interesting concepts across verticals and horizontal product lines.

Sr. Experience Designer

Manifest Digital

• UX Design & Backend Architecture Documentation for Telematics & Connected Life Products
• UX Ideation around New Business R&D products
• UX Design for Financial digital experiences

Sr. Manager, UX Design

The Bravo Group

At Bravo, it was my job to understand the human experience nuances of the US Hispanic market, specifically within the digital realm (online, mobile, offline digital, etc.). I  translated their cultural, experience, and channel-preference nuances into digestible nuggets of information we used to improve their online and offline user experience. 

Since the digital experience plans impacted both real life and virtual life environments, collaboration with creative strategists and other account planners was quintessential for measurable success.

Digital Experience Planner

Discover Financial Services

Project managed several enterprise-wide system and interactive product integrations. I also helped launch new interactive financial utility tools and products. 

Aside from enterprise-wide solutions, I was also accountable for all of ShopDiscover.com operations:  daily and weekly maintenance updates, new partner site integration, "hot deals" maintenance, operations issues, file transfer and data feed issues, infosec compliance, strategy design roadmap, digital strategy, and functionality upgrade redesign work.

Sr. Associate: e-Business

I was the Sr. Associate Interactive Product Manager of Shopdiscover.com.  I handled the tactical implementation of our partnership strategy. A techno-heavy role, where indepth knowledge of legal and security issues was paramount, I worked with multiple stakeholders to launch one of the most successful affiliate programs on Linkshare, Commission Junction and Google Affiliate Networks.

I aided in partnership acquisition and pricing strategy, and the day-to-day management of partnership development and site operations.

Sr. Associate: Partnership Marketing

Principal AI / ML designer (NLU experiences) at Truist

I currently work at a bank as an NLU experience architect/ UX (IC) principal.  I also advise on Ai-enabled wearables within the health ecosystem for “funsies.”

Empathy is not a weakness. It’s a start. It gives us a purview  into Ai UX usecases  we can start from. 


VP /Principal VUI designer (NLU&Emerging)

Maaike Groenewege

Convocat BV

Activities
- Conversation design
- NLU design & optimisation
- Generative AI consultancy & prompt engineering
- Team coaching, mentorship & community building
- Content architecture & single sourcing strategies 
- Keynote speaker and lecturer

Clients
KVK, ABN AMRO, Readspeaker, Obi4Wan, Epiphany RBC, We Are You, Eerstestap.nl, Zapr Labs, Axis Information Design, Independer, Essent, CZ, Botscrew, Cashew.ai. 

Technology stack
- Conversational AI: IBM Watson, Dialogflow, Digital CX, Cognigy, Microsoft LUIS, Voiceflow, Botpress.
- Testing & training: Botium, HumanFirst, Cross Validation with Python
- Generative AI: OpenAI playground, GPT-3/3.5/4, Anthropic Claude
- Programming languages: JavaScript (beginner), Python (beginner), JSON/APIs (basic)
- Currently learning Rasa, NLP with NLTK and Spacy.

Founder, prompt engineer, conversation design lead & coach, conversational AI trainer

Generative AI Strategy

- Generative AI use case discovery & analysis
- Designing effective & robust prompts for text-related tasks.
- Designing agents, chains & workflows for AI-based applications (both generative & hybrid)
- Developing best practises for prompt change management, prompt testing and LLMOps
- Finally using & extending my new-fangled Python skills on the job! :-D

Prompt Engineer (via Convocat)

OneReach.ai 

Designed generative AI solutions (Open AI GPT/ChatGPT, Anthropic Claude)
Designed effective & robust prompts for AI skills library & Intelligent Digital Workers. 
Coached 4 developer teams of young professionals in US and Ukraine in conversation design and NLU.
Built a conversation design CoP and developed & delivered in-company training. 
Streamlined organisational processes, ways of working and quality gates
Assist pre-sales demo team in use case analysis.

Linguist | Prompt engineer | NLU trainer | Community of Practice leader (via Convocat)

The European Chatbot & Conversational | Generative AI Summit

As the program director for the European Chatbot and Conversational AI Summit, I bring together top voices from the conversational AI field.

For the 2023 edition:
- Increased global reach of the conference; promoted the event in national and international conversational AI networks. This significantly contributed to doubling the number of attendees compared to the 2022 edition.
- Programmed high-profile speakers.
- Presented & chaired day 1.
- Advisor to the organisational committee.

Program Director

Independer

Ik ondersteun Team Indy in drukkere periodes bij het optimaliseren van de leukste bot van Nederland!
- Overhoren: ik oefen Indy's vraagherkenning (klantvraaganalyses)
- Stampen: ik check of Indy's parate kennis not up-to-par is (content & gap analyse)
- Rijtjes en woordjes leren: dat vocabulaire, dat moet natuurlijk wel bijblijven! (entities modelleren)

Conversational analyst (via Convocat)

kvk.nl

Coaching for new conversation designers
NLU analysis and optimisation

Conversation designer & coach (via Convocat)

Essent

Optimise NLU performance & intent architecture, coach team on voice tech, SSML & speech recognition.

Conversational coaching voor een van de leukste conversational teams van Nederland: Team Indy!
- inrichten van contentprocessen en conversational werkwijzen
- training en kennisdeling over conversation design, data analyse, NLU, informatie-architectuur
- mee-ontwerpen en bouwen van dialogen
- opzetten entiteitmodellen

BotsCrew

I coach BotsCrew's conversation designers in information architecture, NLP/NLU, and sparking our inner creativity.

Conversation design coach (via Convocat) 💙💛

Modelling content architecture, ontology design.

Content architect/ information analyst (via Convocat)

Prompt engineering | Conversation design | Linguistics | NLU/NLP | qwertyploinking | I build communities

I'm taking a new turn: Large Language Models and LLM prompt engineering! 

🙋‍♀️ Are you my future client? 
- Conversation designer wondering what next steps to take?
- Conversational PO and curious what's next for your conversational AI solutions? 
- CX manager wondering how large language models can add real value for your customer service organisation?
👉Come along and explore with me! (And don't worry, all your bots can come too, we need them!)

👩‍💻 Are you my technology partner?
- Got a really cool idea that you want to validate?
- Looking for a connector, communicator and language nerd?
- Don't mind helping me out with my coding challenges every now and then?
👉 Let's work together!

taplio

The Battle

Yaddy Arroyo

Maaike Groenewege

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