Yaddy Arroyo

Some people call what I do mentoring, but I just call it “being a super cheerleader for those who need it and deserve it.” I advise founders on UX + accessibility + ai-enablement. I also connect amazing ai-enabled product makers and builders with other creative scientists. 

I cover most verticals except banking (because of potential conflicts of interest with my day job), but my favorite vertical is healthcare biometrics wearables for at home use.

I’ve lost tons of family and friends, and seeing the hospice care made me realize there has got to be a way to help people leave this world with dignity, at home. I’m trying to improve the world. This is my way of giving back to the community.

“AI + UX maker” advisor & super connector

Confidential

At a regional US Bank (aka Conversational AI designer, HCI AI designer, principal VUI designer, multimodal service ai designer, hci designer,  Ai designer, Ai ux service designer, human factors engineer, NLU architect, prompt engineer, Ai model trainer, technical writer, linguistics engineer, business analyst)

High level IC focusing on LLM E2E initiatives 

• 8 multi-modal AI banking patents 
• multiplatform,  multichannel , multimodal designs
• servant leader af

VP / Principal Multimodal Experience Architect

Really bad polymath

My next project will revolve around a zany group of technocratic neo-feudalists who are trying to dismantle democracy in America. A must see. /s

Writer, Indie filmmaker, mix media artist, musician, and aspiring video game designer.

https://m.imdb.com/name/nm5194487/

Creative Writer

Bank of America

• Mobile payments SME for Everyday Banking:
Money matters. And every second counts. The complexity that makes moving money possible requires a simultaneous  MIN/ MAX view of how internal and external systems coexist together in the payments ecosphere

• Design systems contributor, Everyday Banking (Payments) SME

VP / Sr. Product Designer - Enterprise payments (Mobile)

Honest Rogue

Ran my own little service design/ experience architecture agency, working with a ton of small and large and pre-seed to eventually IPO’d/acquired start ups as well as subcontracted with tech shops and consultancy firms.

Roles I've had:
UX Human Factors Engineer
UX Researcher & Strategist
UX Architect
UI Designer
Conversational AI designer & writer
Product owner
Business Analyst


Connected car clients: BMW, Allstate 
Ai social listening: networked insights (acquired by American Family Insurance)
Voice / IVR: West Corporation (Now Intrado)
Health: Pfizer, Astra Zeneca, mHealthCoach
Under NDA: Manufacturing, DoD, Emergency Services


Contract and subcontracting work with Fortune 100 clients on complex, data-heavy transactional experiences that win people’s trust and engagement. Software, telematic, B2B, Fintech, Biotech, Voice/ IoT, AI/machine learning....you name it, I’m down for working on it. 

Key Words: Connected Life, Connected Car / Telematics / OBDII /  HUD, XD architect, UX producer, UX creative director,  Mixed-Reality UX design,  VUI Design, Amazon Lex/Polly/Lambda prototyping, Sayspring prototyping,  Alexa / Google Voice / Google assistant prototyping, Voice Tech, CX Design, System Persona Design, IVR, Chatbots, AI,  Retail POP UX design, CX, UX, HX, User Experience Consulting, UX Architect, Experience Planning,  Wireframes, Information Architecture, UX Operations, Usability Testing Framework development, Project Management UX, Digital Strategy, Social Media Strategy, Content Development, Persona Development, Mobile Strategy, Customer Engagement Analytics,  Product Localization Marketing.

Senior Principal Consultant

Lextech Global Services

Consultancy: Helped create quick, iterative UX designs for cool clients, and interesting concepts across verticals and horizontal product lines.

Sr. Experience Designer

Manifest Digital

• UX Design & Backend Architecture Documentation for Telematics & Connected Life Products
• UX Ideation around New Business R&D products
• UX Design for Financial digital experiences

Sr. Manager, UX Design

The Bravo Group

At Bravo, it was my job to understand the human experience nuances of the US Hispanic market, specifically within the digital realm (online, mobile, offline digital, etc.). I  translated their cultural, experience, and channel-preference nuances into digestible nuggets of information we used to improve their online and offline user experience. 

Since the digital experience plans impacted both real life and virtual life environments, collaboration with creative strategists and other account planners was quintessential for measurable success.

Digital Experience Planner

Discover Financial Services

Project managed several enterprise-wide system and interactive product integrations. I also helped launch new interactive financial utility tools and products. 

Aside from enterprise-wide solutions, I was also accountable for all of ShopDiscover.com operations:  daily and weekly maintenance updates, new partner site integration, "hot deals" maintenance, operations issues, file transfer and data feed issues, infosec compliance, strategy design roadmap, digital strategy, and functionality upgrade redesign work.

Sr. Associate: e-Business

I was the Sr. Associate Interactive Product Manager of Shopdiscover.com.  I handled the tactical implementation of our partnership strategy. A techno-heavy role, where indepth knowledge of legal and security issues was paramount, I worked with multiple stakeholders to launch one of the most successful affiliate programs on Linkshare, Commission Junction and Google Affiliate Networks.

I aided in partnership acquisition and pricing strategy, and the day-to-day management of partnership development and site operations.

Sr. Associate: Partnership Marketing

Principal AI / ML designer (NLU experiences) at Truist

I currently work at a bank as an NLU experience architect/ UX (IC) principal.  I also advise on Ai-enabled wearables within the health ecosystem for “funsies.”

Empathy is not a weakness. It’s a start. It gives us a purview  into Ai UX usecases  we can start from. 


VP /Principal VUI designer (NLU&Emerging)

Manya Garg

Microsoft

Senior Product Manager

Product Manager

Aspen Technology

• Spearheaded integration of multi-million dollar acquisition into product suite by managing conception, planning, development phases of technology assimilation; new product targeted annual revenue >$5M in 5 years
• Collaborated with >50 members from teams including R&D, Quality, Sales & Customer Support, Corporate & Product Marketing, Legal, Licensing, & Finance to define product & market strategy, product features, and launch strategy
• Envisioned and implemented extensive customer engagement program involving ~100 customers to improve post-launch adoption of acquired product; unanimously positive beta feedback, program accepted as best practice by PM team of 23
• Developed weekly dashboard of cross-functional data sources to track global sales activity of over 300 accounts; tool adopted by CEO, CFO, Heads of Sales and Product Strategy to analyze new corporate strategy initiatives
• Authored white paper ‘Optimizing Gas Treating Operations using Simulation’, presented at industry-leading conference; regularly held webinars of up to 500 customer attendees providing training on new and legacy products
• Led end-to-end lifecycle of new product to simulate contaminant removal in natural gas plants, incorporating 10 years of research into product interface; collaborated with 3 R&D teams comprising members with 0-40 years of experience
• Championed go-to-market strategy for product launch by conducting beta testing with 30 (average ~5) customers; used insights in launch and marketing strategy resulting in highest ever product download rate in 3-month period after launch 
• Collaborated across teams to design and lead market penetration strategy spanning sales, marketing, and development effort; acquired over 2500 users in 300 firms within 18 months of launch (>5% of parent product)
• Awarded for Outstanding Product Management Leadership (Sep 2013) from pool of 8 peers

Product Manager (Gas Processing)

Deutsche Bank

- Worked in the Institutional Clients Group to support UK Cross Rates Sales
- Extensively used MS Excel, including VBA and add-ins, and Bloomberg
- Created comprehensive spreadsheet tools for the team to effectively track and analyse market movements, and price a broad range of complex derivative trades such as swaps, swaptions, caps and floors, bond futures
- Developed platforms for analysis of rates products using varying parameters such as time, data tolerance, currency
- Helped compile daily market summary using Bloomberg; generated regular custom reports for clients to view market climate
- Worked on ad hoc projects to extract and organize market data from different sources and to use it in further analyses as desired

Analyst Intern

Klockner Pentaplast

- Supported the office of the Global Vice President, Operations 
- Implemented lean manufacturing practices in certain plant area, performed yield analyses on many lines in different plants, helped build an online document sharing platform using Sharepoint and Infopath 2010, performed process control audits for all phases of a product, helped concretize standards variance analysis procedures

Engineering/Operations Intern

DuPont

- Worked on a project relating to ‘Process Safety Management’ DPC (DuPont Performance Coatings) plant
- Generated a detailed inventory report of 900+ items after inspection of initial and final plant layouts, safety reports
- Compiled a safety template according to worldwide standards that allowed easy inspection of the plant by future auditors

Engineering Intern

How ChatGPT describes me: Manya is an experienced product manager who has built her career on a strong customer focus. Her passion lies in creating solutions that not only meet customer needs, but exceed their expectations. With a growth mindset and bias for action, Manya is always looking for ways to innovate and improve. Collaboration and inclusion are at the core of Manya's leadership style. She recognizes the value of diverse perspectives and teamwork in achieving shared goals, and ensures everyone's input is valued and heard.

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Yaddy Arroyo

Manya Garg

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