CGL Group

We run a portfolio of different direct-to-consumer e-commerce brands that solve various problems. After building rapport and understanding the market we turn the products into an experience for the customer. Our team has clear SOPs that are proven to work to help us maintain the level you expect when ordering online.

Co-Founder

Ahold Delhaize

Having the honor to lead one of the teams at Albert Heijn Distribution Center Mechanisation. The first mechanized and biggest distribution center of Albert Heijn.

Main responsibilities:
- Responsible for 50+ employees.
- Communicating with Vanderlande International (contractor of the equipment).
- Make sure the logistical part runs smoothly (300 stores get their products daily, over 200.000 products every single day).
- Close contact with the Shiftleader who is responsible for the process systems.

Characteristics
- Acknowledgment, appreciation and giving due credit.
- Making hard decisions
- Motivating others
- Problem-solving
- Quick adoption of changing environments

Operational Team Leader

Cruden Media

Helping coaches, info-product & service-based businesses to grow their business through the following:

- Building sales funnels and opt-in lead pages
- Marketing consultancy 1-on-1 (digital marketing)

There is so much to discover behind the traditional way of marketing. Let me help you!

Founder

Running own e-commerce stores selling products online.
Running Facebook ads for businesses.
Marketing consultancy for different businesses.

Social Tweak

Client Manager

BESTSELLER

One of the main tasks was creating new financial reports for the e-commerce controlling team, such as daily sales performances and sales indicators in order to obtain a better understanding of what drives revenue. Furthermore, I was involved in controlling the monthly actuals vs. budgeted costs of all the e-commerce departments, discussing the outcomes during regular meetings.

During my stay I have achieved a good understanding of the KPI's (Key performance Indicators) that drive the online business, different business models and financial accounting and controlling itself. As a financial controller I was continuously working on understanding how to optimize different KPI's in order to be more profitable without losing client satisfaction. In addition, I have also developed interpersonal skills such as planning, researching and communicating with employees on different levels and in different situations.

E-commerce Financial Accounting and Controlling Intern

If you do not know where you are going, you will and up exactly there (where?). If you fail to plan, you plan to fail. If you have no specific goals, you will get no specific results.
- David C.

Yannick Cruden

Daria Williamson Limited

Delivering tailored training, coaching, and facilitation services that unlock your potential and help you thrive as you achieve your goals.

As a one to one coaching client, you'll gain greater self-confidence and self-awareness, which supports you to make bold moves to grow your career and increase your influence. 

As a corporate client, your people will expand and hone their leadership skills and capability, leading to a stronger organisational culture, improved staff morale and engagement, and sustained high-performance.

I work across personal strengths, leadership development, organisational culture, emotional intelligence, communication, capability building, and continuous improvement.

From one-off sessions to ongoing support programmes, you'll walk out the door from every session feeling ten feet tall and (almost) bulletproof, knowing that you already have everything you need within you to achieve your goals and fulfil your dreams.

Owner

Ponte Valle

As Ponte Valle's New Zealand business partner, I offer training and coaching programmes in organisational culture and leadership development, tailored to the New Zealand context.

From one-off workshops through to comprehensive programmes of work, we have options that will deliver outstanding results for your organisation.

New Zealand Partner

Massey University

Double Semester, 2014 - Research Report. I was awarded an MPOWER Research Support Award for this research project.

My research investigated the daily work experience of people work in customer service. I intend to build a foundation to undertake research at a PhD level to design and test interventions to reduce employee burnout and turnover, improving outcomes for businesses and individuals.

In Semester Two, 2013, I completed:
* Advanced Research Methods in Business (A grade)
* Managing the Employment Relationship (A grade)

Master of Management Student

The World

After an extremely successful and enjoyable six years with Avis Budget Group, I spent several months in Italy at a language school and travelling, before returning to university to complete my Masters.

Travelling

Avis Budget Group

As Performance Excellence leader, I supported work teams across Avis Budget Group in New Zealand to improve processes, reduce inefficiencies and waste, and increase profit through applying Lean and Six Sigma principles. 

I worked with front-line and management staff within head office and rental locations to improve processes, reduce costs, engage employees, enhance revenue and streamline the business, as well as implementing and sharing best practice with colleagues internationally.

In 2011, my deployment team significantly exceeded the project savings and revenue goals. Within my project portfolio of carry-over and new projects, I achieved 172% of my performance goal.

In 2012, as the sole Performance Excellence Leader for New Zealand, I exceeded the original targets (set for a team of two) by achieving 252% of the 2011 carry-over goal, and 118% of the 2012 new production goal.

Key achievements: 
* Eliminated the printing, shipping, and archiving of a daily report for all rental locations across Australia and New Zealand - an annual saving of the equivalent of a stack of paper two stories high
* Reduced purchase costs for tyres by sourcing an alternative supplier, and negotiating more competitive pricing with the incumbent supplier, saving over $200k annually
* Establishing a dual-branded rental location, enabling a reduction in non-revenue vehicle movements and wasted staff time, saving over $60k annually, and increasing the Avis brand's visibility in an underserved part of Auckland

Performance Excellence Leader

I led a team of 18 customer service staff who investigated and resolved customer complaints and concerns. 

I oversaw all operational and strategic matters, including budget management, resource allocation, recruitment and selection, team structure, training and professional development, and performance management. 

Key achievements:
* Decreased lead-time for complaint resolution through reallocation of duties amongst team members
* Improved call response - faster call answering, fewer abandoned calls, increased one-call resolution
* Streamlined processes for a 60% reduction in paperwork, leading to flow-on cost savings through reduced archival storage
* Development, implementation and review of processes within and across functional areas
* Lean and Six Sigma process improvement projects

Customer Services Manager

Electrolux

Customer Care Team Leader 06/2002 to 09/2003

Customer Central Manager

Do you know how awesome you are?

The way we develop leaders is broken. 

We take highly-engaged, technically-competent doers who have leadership potential, and put them in charge of their peers without any training, coaching, or mentoring.

Pretty quickly we find ourselves with disengaged leaders, frustrated teams, complaining customers, and plummeting productivity. And we wonder why the new leader failed to live up to our expectations.


It's not enough to spot someone's potential and open a door for them. We need to create a pathway from doer to leader. And it can be easier than you think.

❌ You don’t have to send someone to a leadership academy for six months. 

❌ You don’t have to invest tens of thousands of dollars in individual training programmes every year.

❌ You don’t have to be a leadership expert to ensure your leaders get the right kind of support.


I’m on a mission to change the way we do leadership development, for good. 

There are three simple steps:
✅ Train
✅ Coach
✅ Perform

✅ I provide tailored, in-house development programmes and public leadership training courses that teach your new and emerging leaders how to:
   ✨ engage their team members
   ✨ lead with confidence and competence
   ✨ become life-long learners of the art and science of leadership

✅ I offer flexible, just-in-time coaching to help your leaders to: 
   ✨ hone their leadership skills and mindset
   ✨ stretch and expand the effectiveness of their leadership style, and 
   ✨ learn how to lift team productivity and engagement while supporting wellbeing

✅ And through this, we create a high-performance culture that: 
   ✨ gets everyone working to their strengths
   ✨ delivers sustainable performance on the measures that matter
   ✨ establishes stretch goals that challenge your leaders to step up into their potential, and
   ✨ provides clear, direct, and effective feedback that lifts performance and engagement across the organisation


Want to know more?

➡️ Find out more about me at https://dariawilliamson.com/about-me/

➡️ Book your free call to see if working with me is right for you and your team: https://dariawilliamson.com/make-a-booking/

➡️ Read my book Unleash Your Awesome to learn how to use your strengths to live and work from your Zone of Genius: https://strengthsdeck.com/unleash-your-awesome
(Paperback, eBook, and audiobook versions available)

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The Battle

Yannick Cruden

Daria Williamson

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