☀️ Yara A.

B2B Clarity Wordsmith l Content & Copy for B2B SaaS l MarTech, HR, Edtech l Speak your clients' language

Does this ring a bell?

Your SaaS product solves real problems, but prospects struggle to understand what you do or why it matters.

Your messaging is buried in technical language. Case studies take too long to produce. Content exists, but sales cannot use it confidently.

The result is longer sales cycles, stalled deals, and buyers who do not fully “get it.”

👉 That's the problem I solve.

I'm a B2B SaaS content strategist and writer, helping teams turn complex products into clear, buyer-ready communication that supports sales and revenue decisions. 

With 7+ years of experience, I've written and developed web copy, landing pages, case studies, white papers, articles, brochures, and thought leadership content for complex and regulated products. Over time, my role expanded beyond execution into shaping how content supports buyer understanding, proof, and decision-making across the funnel.

Today, my work sits at the intersection of content, buyers, and marketing goals. I support content strategy through execution, insight, and clarity,  using writing as a tool rather than the end goal.

𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿:

 ✓ 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗖𝗼𝗻𝘁𝗲𝗻𝘁: High-converting Web Copy, Landing Pages, and Brochures that turn complex features into business value.
  ✓ 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗖𝗼𝗻𝘁𝗲𝗻𝘁: High-impact Case Studies, White Papers, and Articles that provide the proof-of-concept needed to win institutional trust.
  ✓ 𝗕𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 (𝗘𝗡/𝗔𝗥): Translation and localizations ensuring your content is authoritative and accurate across both English and Arabic audiences.

📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: 
I've helped clients simplify complex fintech products into clear messaging that supports sales. 
I’ve also created thought leadership content that positioned leaders as trusted voices and developed marketing materials that strengthened their market presence.

💬 What clients say:

🔥 Her ability to simplify complex ideas into engaging content is remarkable. She consistently demonstrated attention to detail, collaboration, and dedication.

🔥 She managed to translate my unorganized thoughts and expertise into meaningful services and formulated them with an impactful approach.

🔥 She developed impactful web copy, articles, brochures, newsletters, and filled award applications that made us finalists at international events.

If your product is strong but difficult to explain, I can help you make it clear.
💬 DM me or book a call.

Member

If your team’s cold calls are converting less than they used to, you’re not imagining it.

Success rates dropped from 4.8% to 2.3% in one year. (Cognism Stats 2026) 

But here’s what’s interesting:
Top performers are still hitting nearly 7%.

So something changed. Just not what most people think.

Cold calling isn’t dead.
The approach is.

I spent time speaking with experienced sales professionals to understand what separates average reps from the ones that close.

Four patterns kept coming up:

• They treat calls like conversations, not scripts. If you're talking more than listening, you're losing.

• They lead with relevance, not product. They start with the prospect’s situation, not their pitch.

• They nail the first 10 seconds. Preparation shows immediately.

• They prioritise quality over activity. Fewer, better-timed calls beat volume.

The shift is simple:
from interruption-based selling to relevance-based outreach.

If results are dropping, the answer isn’t more dials.
It’s better reasons to call.

I broke down what’s really changing when cold calling fails, and what top performers are doing differently.

#B2BSales #ColdCalling #Sales #Prospecting #OutboundSales

Yara Abboud

B2B SaaS Content | I help turn complex messaging into revenue-ready content

Cold calling is failing at twice the rate it was a year ago. The average cold calling success rate fell from 4.8% in 2024 down to 2.3% in 2025. 87% of

Open article: Is Cold Calling Dead or Is It Simply Declining? by Yara Abboud • 5 min read

Is Cold Calling Dead or Is It Simply Declining?

If you’ve ever rewritten the same piece of content twice…

You don’t need a better writer.
You need better alignment before writing.

I’ve built a simple 1-page question framework
that I now use before every article, post, or asset.

It forces clarity on:
• purpose
• audience
• angle
• outcome

Before a single word is written.

No fluff.
No 5-page briefs.
Just the questions that actually matter.

If you want it,
comment “QUESTIONS” and I’ll DM it to you.

P. S: Connect with me first so that I can DM you. 

#contentmarketing #contentstrategy
#b2bmarketing #copywriting
#marketingtips #writingtips
#contentcreation #marketingstrategy

When users leave a product, UX often gets blamed.

But the problem usually starts earlier, before they sign up.

Before someone downloads an app or books a demo, they’ve already decided:

 • what problem this solves
 • how quickly it should work
 • what “success” looks like

That mental picture doesn’t come from UX.
It comes from messaging.

When the promise is broad or optimistic, users arrive with expectations the product was never designed to meet.

So the experience feels heavy.
Not because it’s bad.
But because it’s answering questions that should have been settled earlier.

That’s why onboarding ends up explaining rather than guiding.
Users hesitate to take action.
And usability tweaks don’t address the real issue.

The gap isn’t usability.
It’s expectation-setting.

Messaging shapes how every screen is interpreted.

Dania Khaled shows how this gap surfaces inside the product, when behaviour reveals the difference between what was promised and what’s delivered.

#UX #ProductMarketing #SaaS #Messaging #Onboarding

The gap between a user’s simple expectation and the overwhelming reality of feature-heavy interfaces.

Quick reality check for B2B founders & marketers 👇

If your content isn’t helping deals move forward,
the problem isn’t volume.

It’s clarity.

From what I see every week:

- Content doesn’t support the pipeline
- Messaging isn’t differentiated
- Sales doesn’t use the content
- Buyers don’t “get it” fast enough

So teams keep producing…
More posts.
More pages.
More assets.

With the same results.

That’s why I created a short 𝗦𝘂𝗿𝘃𝗲𝘆 𝗼𝗻 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗡𝗲𝗲𝗱𝘀
(≈ 3 minutes).

It’s not about ideas or formats.
It’s about identifying:

 • where content is breaking the buying process
 • what needs to be clearer in the next 90 days
 • what’s blocking effective content today
 • what would actually make content useful for sales

No pitch.
No fluff.
Just questions that expose the real bottleneck.

If you’re in B2B and want content that actually **supports revenue**,
fill out the Survey here 👇

👉 https://lnkd.in/d25jPaDy 

#B2BMarketing #ContentStrategy #RevenueMarketing #SalesEnablement #GoToMarket #MarketingLeadership #B2BGrowth

Open article: Survey for Content Needs by forms.gle

Everyone says "humanize" AI content. 

​The problem is that most tools just inject grammar mistakes and clunky phrasing. They sell you a "fix" for a mess they created.

 I learned the real meaning of humanizing the hard way.

​I fell for the AI’s deception. I fed it my thought process, let it draft, and asked: "Is the style right?"

​The AI said yes. It always does.

You see AI is a "Yes-Man." 

It prioritizes being agreeable over being accurate. It matches patterns on the surface but cannot feel the "soul" of a message. It will "pass" a draft that is actually academic fluff just to please you.

The lesson I learned is this:

​Stop asking  AI if you got it right.

 Ask your own brain. 

We spend so much time "prompt engineering" that we forget the time it takes to think through a problem manually is often less than the time AI needs to get it wrong.

​Yes use AI but  judge your own work manually at the end. 
And please don't judge on the same day, you ll still get it flawed. I did. 

Do your manual review 24 hours later when your head is clear.

Remember ​a perfect prompt isn’t a safety net. 

They are selling you AI and automation as the holy grail, but if you re not careful, you'll fall into the trap of believing everything it says, and doubting your own brain.

#ai #aidilemma #aicraze

B2B attribution is broken.

Buyers:
• Read an article
• Ask ChatGPT
• Google the brand
• Talk to sales
• Come back weeks later

By the time they convert, content looks invisible.

This is why last-click attribution massively undercounts content’s impact.

The fix isn’t perfection — it’s multi-touch thinking:
• What content appeared early?
• What answered objections?
• What shortened the sales cycle?

When founders only look at first or last touch, they systematically undervalue content — and defund it right before it compounds.

If content influences the journey, it deserves credit.

𝘏𝘰𝘸 𝘤𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘵 𝘢𝘳𝘦 𝘺𝘰𝘶 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘢𝘵𝘵𝘳𝘪𝘣𝘶𝘵𝘪𝘰𝘯 𝘮𝘰𝘥𝘦𝘭 𝘳𝘦𝘧𝘭𝘦𝘤𝘵𝘴 𝘳𝘦𝘢𝘭𝘪𝘵𝘺?

#B2BMarketing #ContentMarketing #Attribution #RevenueMarketing #FounderPerspective #BuyerJourney

Case Study ≠ Customer Success Story.

Most B2B teams use them like they’re the same thing…

…and then wonder why content doesn’t move deals.

Here’s the difference (and when to use each):

📌 𝘊𝘢𝘴𝘦 𝘚𝘵𝘶𝘥𝘪𝘦𝘴

A case study is proof.

It answers:

 • What was the problem?
 • What did we do?
 • What changed? (ideally measurable)

You use case studies when your buyer is thinking:

“Show me this works for someone like me.”

Perfect for:

 • late-stage prospects
 • sales enablement
 • deal acceleration
 • procurement /decision makers who need evidence

📌 Customer Success Stories

A success story is belief.

It answers:

 • What did the customer feel before?
 • What changed in their reality?
 • What’s different now?

You use success stories when your buyer is thinking:

“Do I trust these people?”

Perfect for:

t𝘰𝘱-𝘰𝘧-𝘧𝘶𝘯𝘯𝘦𝘭 𝘤𝘰𝘯𝘵𝘦𝘯𝘵
𝘣𝘳𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨
𝘸𝘢𝘳𝘮𝘪𝘯𝘨 𝘶𝘱 𝘤𝘰𝘭𝘥 𝘢𝘶𝘥𝘪𝘦𝘯𝘤𝘦𝘴
𝘴𝘰𝘤𝘪𝘢𝘭 𝘱𝘳𝘰𝘰𝘧 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘥𝘦𝘦𝘱 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘥𝘦𝘵𝘢𝘪𝘭

👉 Simple rule

Success stories = warm the audience
Case studies = convert the audience

Both belong in a B2B content mix.

But not at the same moment.

𝘞𝘩𝘢𝘵 𝘥𝘰 𝘺𝘰𝘶 𝘶𝘴𝘦 𝘮𝘰𝘳𝘦 𝘳𝘪𝘨𝘩𝘵 𝘯𝘰𝘸 𝘪𝘯 𝘺𝘰𝘶𝘳 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨/𝘴𝘢𝘭𝘦𝘴 𝘤𝘰𝘯𝘵𝘦𝘯𝘵: 𝘤𝘢𝘴𝘦 𝘴𝘵𝘶𝘥𝘪𝘦𝘴 𝘰𝘳 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘴𝘵𝘰𝘳𝘪𝘦𝘴? 👇

𝙇𝙖𝙣𝙙-𝙖𝙣𝙙-𝙚𝙭𝙥𝙖𝙣𝙙 is one of the most effective growth models in B2B FinTech.

But most people only understand it at a surface level.

Here’s what it actually means.

𝗟𝗮𝗻𝗱

A FinTech platform enters a company by solving one specific, low-friction problem.

In spend management, that’s usually:

• corporate cards
• expense tracking

Fast to adopt.
Easy to justify.
Low internal risk.


That’s how the product gets in.


𝗘𝘅𝗽𝗮𝗻𝗱

Once trust is established, the platform grows into adjacent workflows inside the same account:

• approvals and spend controls
• accounts payable
• procurement
• travel spend
• accounting and ERP integrations


The product moves from “tool” to system.
This isn’t theory.
It shows up in revenue.

The success of land-and-expand is measured by 𝗡𝗲𝘁 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 (𝗡𝗥𝗥).

NRR above 100% means a company earns more from existing customers year over year — even without adding new ones.

In B2B SaaS, anything above 120% NRR is considered best-in-class
(Source: McKinsey research on B2B tech growth)

Now look at spend-management FinTech.

Payhawk reported 173.5% NRR in 2024, driven by customers expanding from cards and expense automation into accounts payable, procurement, travel, and finance orchestration workflows
(Source: The FinTech Times)

That’s land-and-expand working at scale.

This is why so many B2B FinTech platforms follow the same entry path:

Land through one narrow use case.
Expand across finance operations.

But the model has a 𝙝𝙞𝙙𝙙𝙚𝙣 𝙧𝙞𝙨𝙠.

If buyers define the platform by the landing feature, expansion depends less on product quality…
…and more on whether marketing reframes what the platform actually is early enough.

Not because the model fails.
But because perception gets locked in too soon.

𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘢 𝘍𝘪𝘯𝘛𝘦𝘤𝘩 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘵𝘩𝘢𝘵 𝘳𝘦𝘭𝘪𝘦𝘴 𝘰𝘯 𝘭𝘢𝘯𝘥-𝘢𝘯𝘥-𝘦𝘹𝘱𝘢𝘯𝘥, 𝘺𝘰𝘶𝘳 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘩𝘢𝘴 𝘵𝘰 𝘥𝘰 𝘮𝘰𝘳𝘦 𝘵𝘩𝘢𝘯 𝘦𝘹𝘱𝘭𝘢𝘪𝘯 𝘧𝘦𝘢𝘵𝘶𝘳𝘦𝘴. 𝘐𝘵 𝘩𝘢𝘴 𝘵𝘰 𝘴𝘩𝘢𝘱𝘦 𝘩𝘰𝘸 𝘣𝘶𝘺𝘦𝘳𝘴 𝘤𝘢𝘵𝘦𝘨𝘰𝘳𝘪𝘻𝘦 𝘺𝘰𝘶 𝘧𝘳𝘰𝘮 𝘥𝘢𝘺 𝘰𝘯𝘦.

#FinTech #B2BMarketing #Messaging #SaaS #FinTechMarketing

The most expensive mistake in B2B isn’t bad sales.

It’s managing emotions instead of outcomes.

For years, top performers absorb client stress, over-explain, and fix everything to keep deals alive.

Looks like great service.
It’s actually silent margin erosion.

At some point, strong leaders make the shift.

Not colder.
Clearer.

Real examples:

 • Shopify removed thousands of low-value merchants to protect focus and execution
 • Salesforce enforces strict qualification and deal discipline, even on big logos
 • Apple still says no more than it says yes — to features, partners, and customers


That clarity shows up as:

 • Saying no to bad-fit clients
 • Ending free work disguised as “support”
 • Naming misalignment instead of tiptoeing around it


Empathy without boundaries creates resentment.

Leadership sets standards.

Are you still buffering dysfunction…
or protecting performance?

What’s the hardest “no” you’ve had to say to a client? 👇

#B2BLeadership #RevenueProtection #ClientSelection #SalesDiscipline #FounderMindset

𝗪𝗵𝘆 𝗺𝗼𝘀𝘁 𝘀𝗽𝗲𝗻𝗱-𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴 𝘀𝗼𝘂𝗻𝗱𝘀 𝗶𝗱𝗲𝗻𝘁𝗶𝗰𝗮𝗹

Open five spend-management websites.

You’ll see the same promises:

• visibility
• control
• automation
• time saved

Different companies.
Same language.

This isn’t because the products are identical.

It’s because the category evolved the same way.

Spend-management platforms are defined as unified systems that bring together corporate cards, expenses, approvals, accounts payable, and reporting.
That is the category definition.
(𝘚𝘰𝘶𝘳𝘤𝘦: 𝘉𝘳𝘦𝘹 𝘴𝘱𝘦𝘯𝘥-𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘤𝘢𝘵𝘦𝘨𝘰𝘳𝘺 𝘰𝘷𝘦𝘳𝘷𝘪𝘦𝘸)

Here’s where messaging breaks.

Buyers mentally categorize the product based on how they first understand it.

Cards.
Expenses.
Another finance tool.

So marketing explains features.

While buyers are actually deciding categories.

And when every platform tries to describe a broad, unified system, the safest option becomes generic outcomes.

Research shows that how a product is framed shapes buyer perception and purchase intent — even when capabilities are similar.
(𝘚𝘰𝘶𝘳𝘤𝘦: 𝘢𝘤𝘢𝘥𝘦𝘮𝘪𝘤 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘰𝘯 𝘧𝘪𝘯𝘵𝘦𝘤𝘩 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘣𝘶𝘺𝘦𝘳 𝘱𝘦𝘳𝘤𝘦𝘱𝘵𝘪𝘰𝘯)

That’s why spend-management messaging converges.

Not because teams lack creativity.

But because they’re answering:
“What does this do?”

Instead of:
“Why should I change how we operate?”

This isn’t a product problem.
It’s a positioning problem.

Positioning is the mental shortcut buyers use to understand:
• what category you’re in
• what problem you truly solve
• and why you’re worth changing existing behavior for

When that shortcut is unclear, buyers assume interchangeability long before sales ever enters the conversation.

𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘢 𝘍𝘪𝘯𝘛𝘦𝘤𝘩 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘢𝘯𝘥 𝘺𝘰𝘶𝘳 𝘮𝘦𝘴𝘴𝘢𝘨𝘪𝘯𝘨 𝘧𝘦𝘦𝘭𝘴 𝘴𝘢𝘧𝘦 𝘣𝘶𝘵 𝘴𝘵𝘶𝘤𝘬, 𝘵𝘩𝘪𝘴 𝘪𝘴 𝘶𝘴𝘶𝘢𝘭𝘭𝘺 𝘸𝘩𝘦𝘳𝘦 𝘵𝘩𝘦 𝘪𝘴𝘴𝘶𝘦 𝘴𝘵𝘢𝘳𝘵𝘴.

#FinTech #B2BMarketing #Positioning #ProductMarketing #SaaSMarketing #GoToMarket #CategoryDesign

When positioning is unclear, buyers assume interchangeability long before sales ever enters the conversation.

When results can’t be shared, most teams panic.

They assume the problem is a lack of proof. In reality, it’s a lack of visible thinking.

Buyers don’t need the final number. They need to understand:

 • How decisions are made
• What assumptions are tested
• How high risk scenarios are handled
• Where judgment comes in

This is what “showing the work” actually means.

- Not dense technical specs.
- But clear, buyer-facing explanations of how the work is done.

Most teams already do this thinking internally. They just don’t translate it into writing.

If you’re trying to turn internal process into clear, credible B2B content, DM me.

Is LinkedIn dying?

The short answer: No. 
But the "Old LinkedIn" of static resumes and keyword stuffing is officially on life support.

With OpenAI launching its own job platform in mid-2026, we are entering the era of The Great Shift.

 Hiring is splitting into two worlds:

 - The Algorithmic World: Where OpenAI’s platform matches you with jobs based on verified, technical AI fluency.

 - The Human World: Where LinkedIn remains the place for trust, relationships, and "showing your work.

The risk isn't that LinkedIn will disappear. The risk is that most people will be left behind because they are still playing by 2022 rules in a 2026 market.

You don't need to be an AI expert today, but you do need to be visible. An algorithm can verify your skills, but only a human can verify your character, your problem-solving, and your "vibe."

The "Shift" is simple: Stop applying to 500 jobs. Start building one visible track record.

How are you handling the shift? And do you feel confident about the future? 

#FutureOfWork #LinkedIn #OpenAI #CareerStrategy #TheGreatShift

𝗦𝗮𝗳𝗲𝘁𝘆 𝗯𝗲𝗮𝘁𝘀 𝘀𝘁𝗼𝗿𝘆𝘁𝗲𝗹𝗹𝗶𝗻𝗴 𝗶𝗻 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁𝗶𝗮𝗹 𝗕𝟮𝗕

Angelina Losik, Head of Content at Innowise, said something that reframes how trust is built in confidential industries:

“It’s often not the polished success story that closes the deal — but how safe the decision feels.”

This is where a lot of B2B content misses the mark.

Most content is designed to impress:
• Big outcomes
• Clean narratives
• Confident claims

But buyers in regulated and confidential environments aren’t looking for inspiration.
They’re looking for reassurance.

They’re asking:
• What happens if this fails?
• Who owns the risk?
• Can I defend this decision internally?

When logos and metrics can’t be shared, buyers pay close attention to how you think:
• How problems are framed
• Whether constraints are acknowledged
• How tradeoffs are explained

That internal logic becomes the substitute for the case study.

If you’re responsible for how your company explains value in a high-risk buying environment, this question matters.

Most messaging problems are not copy problems.

They’re alignment problems inside the team.

In B2B FinTech especially, unclear messaging is usually a symptom, not the cause.

According to ContentWired buyers rely heavily on signals of credibility, consistency, and transparency when evaluating FinTech vendors, long before they talk to sales

Here’s what’s usually happening behind the scenes 👇

Marketing doesn’t fully trust:
→ the product is differentiated enough
→ the positioning will hold up under scrutiny

Sales doesn’t fully trust:
→ the messaging reflects real objections
→ the claims will survive a compliance conversation

Leadership doesn’t fully trust:
→ how much to say vs how much to hide
→ whether transparency will help or hurt deals

So everyone plays it safe.

And “safe” messaging becomes:
→ vague
→ generic
→ over-polished
→ impossible to remember

Ironically, research shows clarity and specificity increase trust in regulated markets — not ambiguity. (Source: B2Bmarketingworld.com)

The fix isn’t “better copy”.

It’s internal alignment on:
→ what risks you actually solve
→ what constraints you really have
→ what you’re confident defending in front of a buyer

Once teams trust the truth…

The copy gets simple.
The message gets sharp.
And buyers feel it.

Question for you:

𝘞𝘩𝘦𝘳𝘦 𝘥𝘰 𝘺𝘰𝘶 𝘵𝘩𝘪𝘯𝘬 alignment 𝘣𝘳𝘦𝘢𝘬𝘴 𝘥𝘰𝘸𝘯 𝘮𝘰𝘴𝘵 𝘪𝘯𝘴𝘪𝘥𝘦 𝘺𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 : 𝘱𝘳𝘰𝘥𝘶𝘤𝘵, 𝘴𝘢𝘭𝘦𝘴, 𝘰𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱?

#B2BMarketing #FinTech  #Positioning #Messaging #GoToMarket #Trust
 #Leadership #SalesAndMarketing #B2BSaaS #alignment

Most messaging problems are not copy problems but internal alignment ones.

Bernard Gilbert Massaad is #hiring. Know anyone who might be interested?

Renata Zawrotna

Hellonext

Business Development Manager - Poland

VanOnGo

- Launched/managed delivery operations (same-day, next-day, prescheduled) for multiple clients across Ukraine, Kazakhstan, Romania,
- Designed and optimized a mass hiring process for onboarding hundreds of couriers,
- Collaborated on analyzing client needs&optimizing the onboarding process and integration into company operations
- Led a high-performing team of 6 Ops/CS specialists

Head of Service Execution 

bafood

- Led the launch of a new business line: online alcohol dark stores
- Owned the P&L for Delivery Operations

Country Operations Manager

- Building last mile delivery from scratch, hiring a courier fleet with 0 cost 
- Day-to-day management of the courier fleet (hiring, training, daily monitoring of, coordination of vehicles for delivery, payment systems, cash circulation)
- Overseeing last-mile delivery (defining and managing delivery zones, the most efficient areas delivery times, regions and cities, etc.)
- Creating all the processes from scratch (from the dark kitchen ops to the customer's door) 
- Overseeing the work of customer service and courier support 
- Managing deliveries through collaborative applications
- Managing operations in the largest Polish cities
- Bringing 0,5 mln in cost reductions 
- Helped to develop and improve the courier application + delivery system

Head of Delivery Operations

BARBORA Polska Sp. z o.o.

- Building a courier and last mile delivery fleet from scratch ( hiring, training, implementing procedures, monitoring daily work) 
- Planning operational strategy for 17 DS in Warsaw (testing and implementation of internal processes, supervision of DS supervisors, couriers, coordination of external stakeholders) 
- Together with the IT team, development and implementation of an internal application and delivery management system. 

Startup shut down operations on 22.08

Riders Operations Manager

JOKR

- Projecting JOKR's expansion strategy in Poland
- Evaluating & analyzing business opportunities in the Polish market
- Working on scaling recruitment processes
- Developing operational processes for several hundred DS

Expansion Launcher

- Building and improving operational processes in 16 DS in Warsaw,
- Managing and tracking the performance of 35 DS Supervisors and over 200 DS Stuff employees,
- Daily management of courier fleet (hiring, training, scheduling, last mile delivery improvement),  
- Analyzing on daily basis key operational metrics, making short and long term forecasts for last mile delivery operations, 
- Hiring and effectively training over 150 DS Stuff employees
- Working on operational process improvements together with area managers

Operations Supervisor

MDDP

Tax Consultant

Dentons

Ambasador

RK Legal

Legal Intern

ELSA Warszawa

Director of the Nationwide Moot Court in Commercial Arbitration

Karwowski Kancelaria Prawa Gospodarczego

Last mile delivery 🚛 | Green energy 🔋 | Foodtech 🥙

Experienced manager with a proven track record of building operations from scratch, last mile deliveries and internal processes in tens of dark stores&dark kitchens. 

I have successfully managed growth strategy and operating costs (+0.5 mln of cost optimisation in 8 months). I directly managed a fleet of over 300 employees across the country.  

Witnessed the collapse of 3 startups, which is a unique experience.

Privately: sports enthusiast and former national team representative in kyokushin karate.

🚀New chapter! ⚡️

I’m happy to share that I’m starting a new journey as Regional Manager CEE at AUTEL Energy - Europe! 

After a short break, I’m coming back with fresh energy, new ideas, and a strong drive to turn them into action.

I’m excited to drive Autel’s commercial and operational expansion across Central & Eastern Europe. 

I love challenges - the bigger the goal, the more motivating it gets. 
This market has huge potential, so there’s a lot ahead of us.🔥

Autel is already a strong player in e-mobility, but after getting to know the product, technology, and the team, I was truly blown away by the quality, ambition, and scale of what’s being built here. 💥

Those who know me know that what truly drives me is creating real value for customers and building long-term relationships.✨

This customer-centric approach is exactly what I’m bringing into this role.


If you’d like to learn more about our solutions - or simply grab a coffee and exchange ideas - feel free to reach out - I would be happy to catch-up!☕️🥐

Building EV Infrastructure in Europe @Autel | Sales & Operations

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