Brothers In Need

Director of Operations - Melbourne

OutSystems

Account Executive - Mid Market

Stealth

Co-Founder

Salesforce

Team Leader - Senior Business Development

Team Leader - Business Development

Business Development 

Colonial First State

• Design, develop, and deliver comprehensive training programs for new employees as well as further the skillset of existing staff through continuous training.
• Ascertain and analyse training requirements and heighten training quality to ensure a high level of customer service.
• Orchestrate training sessions for more than 100 staff within the business for various levels.

Lead Trainer

• Demonstrated expertise securing new business while ensuring a high level of client retention.
• Delivered general advice to new members in order to implement more educated and informed decisions.
• Supported both inbound and outbound phone lines while also proactively seeking opportunities to assist the team in completing call backs, processing work items, and monitoring the team’s inbox.

Financial Consultant

•	Educated over 25,000 members, advisers, and employers regarding the full line of Colonial First State offerings, such as superannuation, investments, and pensions.
•	Delivered the highest level of customer service to a high volume of diverse members while cultivating and fostering relationships with team members and stakeholders.
•	Resolved complex enquiries concerning financial service legislation and evolving regulations.

Client Services Representative

The Reject Shop

Assistant Manager

Sales Consultant

Ramsay Health Care

Logistics Assistant

I'm passionate about driving business growth through Sales leadership and a relentless pursuit of excellence. With a career spanning diverse roles, I've consistently proven my ability to deliver outstanding results.

I'm currently working as an Account Executive at OutSystems and also have the pleasure of running the Brothers In Need branch in Melbourne.

Zak Al-Munir

Vertel

Strategic Enterprise Manager

Salesforce.org

Strategic Enterprise Account Executive

•	Responsible for driving new business activity in Enterprise and Strategic Accounts in key verticals like Health, Aged Care, Hospitality, Retail and Waste Management  
•	Setting up strategic partnerships with vendors to develop a partnership Eco-System for driving new business activity especially OTT Services in Enterprise and Strategic Accounts
•	Responsible for building and delivering commercial insights across new Strategic Accounts and creating a business and technical value propositions
•	Build multi-tier relationships within Strategic Accounts to drive digital transformation strategy discussions at “C” level and be seen as a thought leader for clients
•	Build Strategic Account Plans and conduct Quarterly Business Review’s (QBR) across key Accounts in joint opportunity mapping sessions  
•	 Actively maintain status of opportunities in Salesforce CRM
•	Conduct regular internal workshops and Thinking Planner Sessions with a wider team of      Pre-Sales Engineer’s, Solutions Architect’s, Service Desk, Project Manager, Customer Experience, Marketing, Legal, Finance, IP Engineering and Strategic Partners to have a coordinated sales approach within Strategic Accounts
•	Lead Commercial offering and Contract Negotiation within Strategic Accounts
•	Mentor Account Executives, provide feedback to Marketing on the effectiveness of new product releases, campaigns, Conferences and Trade Shows
•	Update and Drive Vertel’s Senior Leadership Team engagement within Strategic Accounts

Key Areas of Focus are:

-- Digital Transformation
-- SD-WAN
-- Managed Services
-- Cloud (Private, Public, Hybrid)
-- SaaS, NaaS, IaaS, PaaS
-- IoT
-- Big Data Analytics
-- Artificial Intelligence (AI)
-- Machine Learning
-- RPA
-- Cyber Security
-- Security & Surveillance
-- SIP Trunks, IP-Tel, and Unified Communications
-- Push To Talk over Cellular (PTToC)
-- Unified Mobility and End Point Management

Strategic Enterprise Account Manager

ELM Wataniya General Trading & Cont. Company

•	Provide sales and information technology leadership 
•	Lead a team of Business Development Managers, Account Managers and ICT Specialists in focusing on company’s strategic goals
•	Facilitate implementation of key technologies, outsourcing of IT Services (application testing, BPO) through working with various international partners and joint ventures. 
•	Managing complete ICT and Healthcare Vendor Management Life Cycle, Customer Experience Management (CEM)
•	Oversee presentations, technical and commercial documents for bid submissions
•	Opportunity planning and Relationship management mapping
•	Revitalise existing business processes of clients and drive improvements to performance and profitability
•	Liaise with “C” level clients, key opinion makers and consultants across public and private sector
•	Part of the senior leadership team for key business decisions, including expansion and growth in various sectors

•	Introduced and implemented along with Technology Partners within existing client base:
o	3D Wayfinding, Augmented Reality (AR)
o	Enterprise Resource Planning (ERP) solutions for Medium to Large Enterprises,
o	Customer Experience Management, Self-Service Kiosks, 
o	Workforce Automation and Management solutions, 
o	Tele-Radiology and Remote Diagnostics using Telemetry
o	Big Data,  Internet of Things (IoT)
o	Enterprise Content Management (ECM), Health Information System (HIS), 
o	Cloud-based solutions for E-learning, and disaster recovery solutions for various clients
o	Outsourcing of application integration and customisation

•	Cloud Computing and Infrastructure 
o	Amazon Web Services (AWS), 
o	Microsoft Azure, 
o	vCloud Air (dedicated cloud, virtual private cloud and disaster recovery cloud), 
o	Virtual Desktop Infrastructure (VDI), 
o	Infrastucture as a Service (IaaS), 
o	Software as a Service (Saas), 
o	Platform as a Service (PaaS), 
o	OpenStack, VMware, HyperV

Director - ICT and Healthcare

Optus

Worked across various Industry verticals local government agencies (councils), banking and insurance firms, facilities management, retail, real estate companies, recruitment, logistics and transport, professional services and healthcare firms, ICT Service Providers and BPO.

5 Times Optus PaceSetters Award Winner & always overachieved target by 200%. In the year 2009/2010 did 517% of new business target.

Key Tasks included:

•	Built Account Plans and technology roadmaps for business’s strategic accounts using direct team of solutions consultants, architects, technology partners, transition and product specialists
•	Worked with high-level / “C” level executives as trusted advisor in planning business infrastructure

Designed and implemented traditional mobile voice and data solutions and bundled hardware solutions
•	Worked closely with Technology Partners for wireless solutions such as workforce management solutions and integrating with the API’s , M2M / Internet of Things (IoT) and mobile applications 
•	Implemented Next Generation MPLS-based WAN (domestic and international), IP VPN, IP Telephony, SIP Trunking, Data Centre Solutions, Cloud and Business Continuity Solutions
•	Implemented Enterprise Content Management, Enterprise Application Integration and Business Process Management strategies
•	Implemented Financial Transactional Service for Retail, Banks and other Financial Institutions
•	Managed WAN, LAN, Firewall, Cyber Security and PBX solutions, as well as contact centre (CTI, CRM and ERP)
•	Specialist in setting up offshoring and onshore delivery centres 
•	Specialist in setting up MVNO, Master Services Agreement (MSA) and Whole of Business (WOB)
•	Managed projects effectively, with staff coordination, adherence to standards and budgets
•	Mentored and coached teams across different sales groups on new methodologies
•	Responded to RFP, RFQ and EOI, and converted business requirements to functional requirements

SENIOR BUSINESS DEVELOPMENT MANAGER/SENIOR KEY ACCOUNTS MANAGER

•	Maintained strong relationships with customers in medium-to-large business enterprises
•	Handled inbound calls and generated leads and sales, meeting KPI’s monthly
•	Participated in campaign programs for outbound calls, and aligned sales and campaign behaviour to business objectives and process standards
•	Implemented tactical plans for accounts, in line with business strategies, including SMART database and CRS methodologies
•	Worked with business marketing team and vendors to develop strategies and bundled solutions to increase market share by working on mobile, voice and data campaigns 

Key Achievements:

•	Achieved 250% plus of target and got promoted to the field sales role of Business Development Manager/ Account Manager

TELEPHONE ACCOUNT MANAGER / B2B INSIDE SALES MANAGER 

•	Converted inbound call opportunities to sales, undertaking consultative selling to maximise bundled sales to new customers
•	Grew existing customer revenues through upselling and cross-selling, consistently achieving quality standards and productivity targets
•	Aligned sales behaviour to changing business imperatives, maintaining process standards and representing values of quality, achievement, respect and professionalism 
•	Developed new campaigns and service offerings for residential and small business markets; presented new ideas to senior management and marketing executives


Key Achievements:

•	Achieved 250% plus of target every year 
•	In 2001 as a special incentive for being the top consultant across Australia my photograph was on the front cover page and the interview about my achievement was published in the company magazine

TELESALES CONSULTANT / B2C INSIDE SALES CONSULTANT

IBM Australia

•	Reviewed test plans for the OSS and BSS Systems and developed handy-hints manual for testers to improve efficiency
•	Developed test cases for scenarios not covered by test plan; collected data to be used in testing
•	Reviewed test cases according to matrices provided by business
•	Briefed fellow testers on objectives and ensured strong communication; analysed feedback from fellow testers on system reliability and availability 
•	Entered data and checked the impact of transactions in systems
•	Raised incident reports (IR’s) and checked IR’s in the second and third phases
•	Generated financial reports, ensuring accuracy
•	Developed detailed training and user manual in line with company standards

SOFTWARE TEST ENGINEER

An accomplished and dedicated professional with 15+ years of Australian work history and 5+ years of international work history with excellence in management, sales and business development in the ICT, telecommunications and healthcare sectors. 

Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in project management, performing cost analysis, training staff on policies and operations, and developing standard operating procedures. 

Expert in collaborating with customer business leaders to identify requirements and designing and presenting solutions with compelling returns. A self-starter, abler to work independently or as a valued team member. Knowledgeable, confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively.

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The Battle

Zak Al-Munir

Amit Chaddha

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