Foot Locker

Senior Manager, IT Service Operations

The Foxhill Co.

We offer a wide range of services, including Solution Architecture, Digital Optimization, Robotic Process Automation, Program/Product Management and more. Our services are designed to help businesses stay competitive and secure in today's digital landscape.

Founder

Globant

Short Term Contract: ServiceNow HRSD Technical Product Owner for Discovery, Backlog and Resource Buildout and Planning.

Technical Solutions Consultant

ExperienceIT

As the Director of Transformation and Strategy at Experience IT, I drive organizational change and ensuring strategic alignment with business objectives. I lead a dynamic team of employees, overseeing the successful execution of three concurrent client contracts. In addition, I serve as the Chief of Staff to our CIO, playing a pivotal role in managing and optimizing technology initiatives internally.

Key Responsibilities:
- Lead a high-performing team of employees, fostering a collaborative and results-driven culture, while providing guidance and support to ensure the seamless execution of projects.
- Bridge multiple projects simultaneously, overseeing contract execution/management, project planning, resource allocation, and risk management to achieve timely and successful delivery.
- Collaborate closely with the CIO, serving as trusted Chief of Staff, to align technology & Client strategies with business goals to facilitate informed decision-making.
- Drive transformation initiatives across both our and client organizations, including digitalization efforts, process optimizations, and innovation, to enhance operational efficiency, customer experience, and competitive advantage.
- Develop and execute comprehensive strategic roadmaps, leveraging industry insights, market trends, and emerging technologies to help position Experience IT as a leader in the industry.

Director Transformation & Strategy

ExperienceIT focuses on helping our partners find efficiencies and opportunities to advance the Flow of their organizations. By tapping the potential in the people involved, the processes being followed and the technologies utilized, we have a systematic way of identifying and quickly getting to the bottom of any hinderance to an organizations Flow.

Senior Solutions Architect

Cantel Medical

Product Owner / Architect 
 - ServiceNow: ITSM, CSM
 - Office365: Collaborative Services (SharePoint, Teams...)
Process Optimization Engineering and Development
Integration Consultation
Global Technical Chair - Diversity & Equity

Digital Product Manager (Global)

ThreeBridge Solutions

Client Consultant: 
Digital WorkSpace Transformation - Moving clients from manual processes to online collaborative spaces with defined processes. 
Application Automation - Integrations and automation of application processes and data sets. 
Reporting and Analytics - Creation, Data Lake management, integration and interpretation. 
Process Efficiency - Evaluation of current process, identification of opportunities for improvement, implementation and developments of applications to support. 
Innovation Development - Use Case creation and development, research, impact and ROI reporting.

IT Consultant - Solution Owner

SurveyVitals, Inc.

Junior Co Founder and Board Adjunct

a) Plan, develop, and manage Client projects. 
b) Direct team members in fulfilling the specifications to meet client and company objectives. 
1) Determine short- and long-term resource requirements 
2) Build and manage customer service team 
3) Designate responsibilities among each team member. 
4) Allocate and utilize resources to contribute to a healthy bottom line 
c) Customer service 
1) Assisting new customers in on-boarding. 
i. Assist new customers to get their billing company to provide data in the proper format 
ii. Answer questions and assist new customers through the onboarding process 
iii. Assist with initial information upload 
iv. Ensure survey codes are generated 
v. Follow up to ensure surveys are being generated and taken 
vi. Assist new customers with any problem areas 
vii. Obtain feedback to make streamline the process and provide the feedback to the applicable place in the Company 
2) Assisting prospective customers 
3) Assisting current customers 
4) Identifying referral opportunities 
5) Responding to online requests 
6) Responding to chat requests 
7) Update information on customer changes 
d) Loyalty Program
1) Retention of customers through developed loyalty process
2) Utilize written, online and telephonic avenues 
3) Ensuring client satisfaction with monthly contact  
e) Other Special Conditions: 
1) Assume duties of other office staff when absence occurs. 
2) Attends, and participates in offsite functions. 

SALES
1)	Identify Sales Lead prospects
2)	Track and maintain prospect status
3)	 Complete product overviews
4)	Respond to prospect correspondence in a timely manner
5)	Pursue lead opportunities
6)	Communicate sales to On-boarding team 
a.	Facilitate communication
b.	Support client needs and questions
c.	Communicate sales process and status
7)	Travel to and plan conferences

HR Management
- Health Plans
- IRA
- Benefits Packages
- New Employee Training and On-boarding.

Vice President of Support Services

Here to Help.  You have come across my profile at random or with purpose, either way I’m happy to help if I can! 

To help others I am a:
- Mentor
- Partner
- Teacher
- Student
- Sounding-board
- Coffee Chat Vent Session Participant
- Connector of people to people

Regardless of why, Thanks for coming to see my Profile and I hope we interact in real-life sometime! 

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