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With over nine years of banking experience, I am a Business Relationship Specialist at Wells Fargo, where I manage Client Servicing for Financial Institutions clients in Bangladesh, Singapore, and Malaysia. My core competencies include payments, trade, implementing change management, cross-functional project management, risk and control, and relationship management. Previously, I worked as a Process Engineering and Automation Senior Analyst at HSBC, where I led and supported several key projects involving regulatory change, transformation, and end-to-end credit and lending process. I have a MBA in Finance from North South University and I am certified in listening to customers, critical thinking, decision making, and problem solving. I am passionate about delivering excellent customer service, enhancing operational efficiency, and facilitating digital transformation in the banking industry.
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