DS-MAX Properties Pvt Ltd

•	Led the Pre-Sales team and drove client servicing excellence, ensuring quick resolution of queries, escalations, and grievances through structured CRM processes.
•	Managed multiple real estate projects across Bangalore, with a core focus on increasing qualified site visits and maximizing overall business impact.
•	Improved client engagement strategies across channels (calls, digital, walk-ins) to strengthen trust, transparency, and conversion ratios.
•	Spearheaded process improvements in lead flow, follow-ups, and visit scheduling, reducing drop-offs and enhancing client satisfaction.
•	Built and nurtured a high-performing Pre-Sales team through mentoring, training, and incentive-driven motivation programs.
•	Designed and executed incentive structures and performance trackers that boosted site visit productivity and sales alignment.
•	Established robust feedback and monitoring mechanisms, ensuring service quality, timely escalations, and continuous performance improvement.
•	Collaborated with Sales, Marketing, and CRM teams to deliver seamless client experiences from first touchpoint to site visit and final conversion.
•	Championed a client-first culture, focusing on relationship management, retention, and proactive problem-solving.

Client Management/Pre-sales Head

Magicbricks (Times Of India) 

•	Led a cross-functional client servicing team with defined roles, training, and performance reviews.
•	Ensured professional site visits with accurate project details, pricing, and client briefing.
•	Streamlined workflows from lead generation to builder handover, improving efficiency.
•	Coordinated with builders for updated pricing, offers, and inventory for transparent client communication.
•	Handled escalated/high-priority clients, delivering quick resolutions and stronger relationships.
•	Trained the team to manage objections and deliver consistent client-first experiences.
•	Collected client feedback and implemented improvements to enhance satisfaction and conversions.
•	Maintained CRM-based documentation of leads, visits, and client interactions for tracking.
•	Prepared weekly MIS reports on site visits, conversions, satisfaction, and escalations.

Post Sales Project Manager

Quikr

•Managed a 25-member client servicing team handling PAN India real estate accounts
•Aligned daily operations, KPIs, and SOPs to ensure service excellence and client satisfaction
•Delegated tasks, tracked performance, and ensured SLA adherence
•Acted as an escalation point for key accounts, resolving issues swiftly
•Collaborated with sales, digital, and product teams to align servicing with active campaigns
•Fostered a client-first culture to improve retention and renewal rates
•Provided campaign insights and feedback to leadership for continuous improvement

Assistant Manager

•Recognized for driving client success and improving CRM systems
•Streamlined service delivery to enhance customer experience
•Aligned sales strategies with client goals for better conversions
•Ensured seamless cross-functional execution across departments

Customer Service Team Lead

•Delivered tailored client solutions by identifying pain points and aligning internal processes
•Analyzed business needs and translated them into actionable insights to support growth
•Maintained strong client relationships to drive satisfaction and long-term retention
•Acted as the liaison between clients and internal teams to ensure seamless service delivery
•Supported strategic decision-making through data-backed analysis and feedback loops

Senior Relationship Manager

CommonFloor.com

•Managed top builder accounts across Bangalore, maintaining strong client rapport
•Ensured seamless coordination between sales, marketing, and support teams
•Resolved client issues promptly, enhancing
satisfaction and retention
•Delivered proactive market insights to support client decision-making

Relationship Manager

Indiabulls HomeSearch

•Engaged with clients daily to understand budgets and requirements
•Coordinated proposals with internal teams to align with client needs
•Maintained weekly and monthly reporting for performance tracking
•Collaborated with the digital team to optimize client ad campaigns

Associate Relationship Manager

Result-driven professional with 12+ years of experience in client servicing/Management, business analysis, and sales support. Expert in managing high-value accounts, understanding client pain points, and translating them into strategic, scalable solutions. Proven ability to act as the key link between clients and internal teams, driving customer satisfaction, retention, and business growth. Skilled in process improvement, stakeholder management, and aligning business objectives with customer-centric outcomes.

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