Designotion

Ensuring client satisfaction and collaboration @Designotion

Head of Customer Success

CDK Global

Managed a team of 15+ client relations associates across multiple locations.
Implemented innovative customer satisfaction programs that increased retention by 20%.
Coordinated with sales, marketing, and product teams to align client expectations.

Client Relations

Salesforce

Oversaw  customer service representatives in handling technical support and inquiries.
Reduced customer complaints by 30% through enhanced training and feedback systems.
Collaborated with the development team to provide customer insights for product improvements.

Customer Success Manager

Microsoft

Customer Service Representative

Head of Customer Experience @ Braho.co | Customer Satisfaction, Multitasking

Head of Customer Experience at Designotion, where understanding our clients is at the heart of everything we do. My work involves making sure our designs meet client needs, working closely with our talented team, and ensuring our customers are satisfied every step of the way.

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