Bones and Clay

We help you cut through the clutter and focus on what really matters—growing your business. From process improvement to operational scaling, we’re here to guide you every step of the way. Let’s optimize your operations together!

Founder

Auto Shop Follow-Up

We provide customer follow-up services for auto shops across the United States & Canada by providing handwritten cards, follow-up phone calls, and review generation. Founded with one purpose in mind: Helping shop owners build deeper trust with their customers.

We have assembled an amazing team of US-based Customer Ambassadors who call your customers on your behalf. When it comes to calling your customers, our team is your team and we work hard to represent you well. The only difference is there is no need for you to hire, train a team, or pull your service advisors off the floor to follow-up. We’ve got you covered!

We integrate with more than 50 different shop management tools making connecting your data effortless!

Co-Founder, Chief Operating Officer

Roundabout Watercrafts

Roundabout Watercrafts offers a boat that is built to provide a unique and practical boating experience. Our boat is perfect for anyone who wants to explore new waterways, fish in remote areas, or simply enjoy a day on the lake.  With its flat-bottomed hull and Carolina flare design, our boat is designed to provide a stable and enjoyable ride.  With its ample storage compartments, molded rod holders, and cup holders, the Roundabout is perfect for anglers, hunters, and explorer who want to bring all their gear along, making it the ideal choice for any adventure.  Get off the Bank!

Co-Owner

Erabond

Vice President Operations

Hownd

Collaborated with the CEO to establish and promote the organizational vision, operational strategy, and hiring needs of the marketing platforms.
Translated strategy into achievable performance and growth objectives by helping implement enterprise-wide target setting, performance management, and annual business planning. 
Oversaw company operations and employee productivity, built a highly inclusive culture ensuring team members thrived and organizational outcomes were achieved.  
Ensured effective hiring, onboarding, career development, performance management, and retention.

Chief Operating Officer

Drove customer success outcomes.
Increased renewal rates and reduced churn.
Expanded our revenue in accounts through cross-selling and up-selling and focused on selling with retention in mind.
Influenced future lifetime value through higher product adoption, customer satisfaction, and overall health scores. 
Drove new business growth through greater advocacy and reference-ability. 
Defined and optimized the customer lifecycle.
Defined operational metrics for the team and established systems for tracking metrics. 
Utilized customer marketing software and customer success management platform. 
Created a company-wide culture of customer success as well as created a company-wide customer feedback loop. 
Aligned with finance department around measurement and forecasting. 
Aligned with executive team around key metrics and objectives.

VP Customer Success

Director of Customer Experience

Customer Experience Advocate

SSC Auto Repair

Served as both Auto Shop Manager and Business Development Manager
Led a team of five employees in a single repair shop while facilitating business development activities for the entire company.
Provided education to customers during the sale of repair work.
Trained, mentored, and developed staff members for maximum efficiency while providing a world-class customer service experience, resulting in a 4.6-star Google review rating.  
Implementing new marketing strategies and internal processes that translate into a 25% increase in sales across multiple sites.
Implemented a new service management software, including training for all employees and troubleshooting system problems, resulting in increased productivity. 
Responsible for an average of $100,000 in gross monthly sales.
Developed new business relationships that led to a $10,000 increase in sales in the first month.

Business Development Manager

I'm an entrepreneur at heart and a bit of an operations fanatic. I've launched several ventures and now I’ve turned my focus to what I do best: smoothing out the kinks in business operations to help other companies run more efficiently.

With years of hands-on experience in creating and fine-tuning operational strategies, I’ve seen firsthand how streamlined processes can propel a company from good to great. I founded Bones and Clay, where we dive deep into your day-to-day operations to uncover and fix inefficiencies that can bog down growth.

Taplio

Aaron Gaskill's Linkedin Analytics

Aaron Gaskill

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