ZingHR

●	Sales Training and Mentorship: Trained and mentored sales representatives, achieving a 30% increase in sales closures.
●	Effective Sales Techniques:  - Utilized sales techniques and strategies to build customer relationships, resulting in an ARR of 2.5 CR.
●	Team Management - Managed a team of four sales representatives.
●	Channel Expansion: - Established a new Partner/SI channel in the market.
●	Regional Business Growth: - Led 2 Regional Managers to drive business worth 1.2 Cr ARR, resulting in a 15% increase in sales.

Head Channel Sales

Agilent Technologies

●	Strategic Business Leadership: Recognized for identifying and seizing business opportunities with a strategic vision.
●	Customer-Centric Approach: Interpreted and addressed customer requirements, fostering enduring relationships.
●	Exceptional Sales Management: Led a successful 5-member sales team, achieving an impressive 18% growth in a key business segment.
●	Enterprise Business Excellence: Managed the largest region, North, demonstrating effective volume and client management skills.
●	Government Relations and Compliance: Navigated complex tax and legal aspects, particularly with Government Customers, ensuring compliance and successful outcomes.

Inside Sales Account Manager

Muthoot Fincorp

●	Strategic Sales Leadership: Led a result-oriented team, achieving overall branch targets through effective cross-sales strategies.Sales and Marketing Collaboration: Coordinated branch merchandising and collaborated with Marketing at the product level, enhancing sales opportunities.
●	Customer-Centric Excellence: Ensured high-quality service, maintained strong customer relationships, and emphasized customer relationship management.
●	Profitable Financial Management: Managed branch profitability, scrutinized branch-banking objectives, and successfully oversaw High Net Worth portfolios.
●	Sales Success and Growth: Achieved notable success with gold pledges worth 2 CR within six months of branch opening, demonstrating effective sales and business development.

Branch Manager

Barclays

●	Resource Management: Optimized human resources by allocating work efficiently among team members.
●	Communication and Collaboration: Facilitated team meetings to convey process and policy changes, fostering a collaborative work environment.
●	Development and Calibration: Led agent development plans and actively participated in calibration calls with Quality and Clients.
●	Training and Standards: Conducted client calibration sessions and training on quality parameters to maintain high standards.
●	Strategic Planning and Reporting: Formulated strategies for processing within SLAs, generating comprehensive Quality reports for effective monitoring.

Team Leader quality

Vertex

●	Team Management: Successfully managed a team of Quality Analysts specializing in transactional call quality.
●	SLA Adherence: Ensured adherence to Service Level Agreements (SLAs) for both inbound and outbound calls.
●	Training Oversight: Managed training processes, overseeing the development of team members to enhance performance.
●	Global Process Management: Orchestrated processes spanning multiple geographies, specifically in Australia and the United Kingdom.
●	Operational Efficiency: Implemented strategies to maintain efficient call operations, optimizing both inbound and outbound processes.

Team leader Quality

IBM Global Process Services

Career Progression
Oct 2005 – May 2006 as Assistant Manager 
Nov 2004 – Sep 2005 as Senior Quality Specialist 
Sep 2003 – Oct 2004 as Customer Care Specialist 

At IBM-Daksh, I understood customer requirements and recommended solutions in order to encounter the necessities; identify potential business opportunities. I accompanied group discussions, training sessions in quality parameters pertaining to the client’s requirements. I also played a prominent role for working on sales assignments with clearly defined objectives, techniques; resolve problems of minimal scope and complexity.

Assistant Manager Quality

With 20 years of progressive experience, I excel in optimizing performance metrics for customer satisfaction and productivity. Acknowledged as an Outstanding People Manager, I bring leadership expertise in strategic planning and efficient sales operations across diverse channels. Known for methodical work and visionary leadership, I consistently deliver successful outcomes in complex situations.

Skills
Strategic Leadership Customer-Centric Approach Sales Management and Growth Global Process Management Quality Management and Compliance Training and Development Financial Management Team Leadership Communication and Collaboration Results-Oriented.

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