Aashita Khanna's Linkedin Analytics

Professional Synopsis: A dynamic professional with 4+ years of rich experience in e-commerce business, branch banking, fraud detection, risk investigation, client servicing with expertise in German language. Proven skills to work with teams in sync with the corporate set parameters & motivating them for achieving business and individual goals An effective communicator with excellent relationship building & interpersonal skills Excellent ability to determine situational needs and provide appropriate solutions. Work Experience: AMAZON, Hyderabad//India •Responsible for investigating buyer and/ or seller transactions on Amazon platform for German, Spanish, Italian and French marketplaces in order to ensure Amazon is safe for transactions for our both the customers •Take appropriate actions respecting SOPs and keep concerned stake holders in loop regarding transactions •Communicate complex transactional issues correctly and clearly to both internal and external customers •Carry out audit checks for the work done by peer's group and share feedback on time Prepare quality report in order to evaluate the quality on the work done by team •Trained new hires in team and publish their monthly performance report to track their performance •Provide regular mentoring support to new team members to assist them in achieving their performance goals. •Conduct sessions for the team to discuss new SOP updates and send MoMs on time to document every change •Found ongoing patterns to prevent bad debt for Amazon •Worked as the global advisor attending to investigators queries from various Amazon sites -ICICI Bank, Delhi//India •Business Development – Lead identification, meeting prospective clients, showcasing ICICI’s products and converting leads into business •Prepared locker documents for clients and sent requests in FCRM for final handling of keys •Handled day-to-day queries/transactions of clients which included RTGS, NEFT and other day to day concerns •Handled cash flow in the branch- as head cashier •Managed requests for customers regular needs of Chequebook, Pin, etc. •Assisted in branch audit for fellow team members