Learning Pool

Customer Account Executive

Oxford Global Conferences

Business Development Executive

ISSEE

•  Initiated conversation with 15+ new customers, resulting in £30K in closed deals for the business

•  Evaluated user behaviour on the company website through google analytics to identify new marketing strategies 

•   Generated customer quotes and invoices

•	Managed Social Media content and helped the company's Facebook page to grow to over 1000 followers.

Sales and Marketing Coordinator

TieTa

•	Assigned over 10 + complaints on a daily basis and managed own workload

•	Provided a final response letter to customers regarding the outcome of their complaints 

•	Made decisions on amounts of redress customers were eligible in liaison with line manager.

•	Sent complaint Acknowledgement emails to 100 + customers. 

•	Helped reduce complaints by providing coaching to the customer service team to ensure complaints were reduced by 30%.

Complaint Handling Specialist

•	Answered over 100 + inbound calls and emails daily

•	Negotiated repayment plans with customers to ensure that accounts were kept up to date

•	Collected over £100k in debt repayments over the phone 

•	Liaised with various departments to ensure that correct processes were followed to assist customers

•	Helped organize team breaks and assigned daily tasks to over 10 team members

Customer Service Representative

MYJAR

HomeServe

Regional Diary Planner

IRSMarketing Ltd

Just starting my LinkedIn journey looking to build new connections and expand my network :) 



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