Airtable

- Diagnose and troubleshoot technical problems via email and video calls, delivering step-by-step solutions.
- Maintain a strong understanding of Airtable features: writing formulas, relational databases, synchronisation and automation settings.
- Educate customers on the product and best practices.
- Foster strong relationships with Customer Success Managers and business partners to align support efforts.
- Contribute to and update knowledge bases (Guru, playbooks) with resolved customer issues.
- Communicate customer feedback to internal teams for product and service improvements.

Enterprise Support Specialist 

Bullhorn

- Resolved highly complex technical and application inquiries.
- Managed customer issues from initial report to resolution, maintaining regular communication regarding issue status.
- Coordinated bi-weekly calls with enterprise clients to review open support tickets and ensure effective issue tracking and resolution.
- Provided key insights and feedback to the product team.
- Worked with Support Engineers and other Analysts to prioritize high-priority issues and implement resolutions in partnership with Product Management and Software Engineering teams.
- Demonstrated expertise in technical troubleshooting and a passion for continuously enhancing technical knowledge.

Enterprise Support Analyst I 

Technical Support Analyst

Diligent Corporation

- Users assistance with app installation, user errors, technical issues, account settings.
- Tier 1 issues resolution
- Escalation to Tier 2 when required
- Administrators training
- Training of new hires

Customer Support Specialist (Available from January 2021)

Platipus Anchors

- Help for tenders
- Support of landscape professionals; from the choice of anchoring to the installation,
- Advice to landscape architects, contractors

Platipus in 4 points:
• More than 35 years of experience,
• Anchors adapted to all types of trees,
• The widest range of the market (with or without anchors, straps, guyings),

Where our competitors stop, Platipus innovates:
• 2016 SalonVert Innovation Award for D-Man - http://bit.ly/Brochure-DMAN
• 2010 Flormart Innovation Award for Piddler - http://bit.ly/VideoPiddler

Our Online Brochure
http://bit.ly/PlatipusBrochure

Sales Representative Europe

West Corporation

- Handling customer queries via email and incoming calls
- 1st Level of support on different audio products
- Troubleshooting of technical issues 
- Calls logging and taking ownership of cases until resolution

Event Coordinator EMEA

Fields Data Recovery

Customer Service Advisor

Synchroteam

2 years of apprenticeship as Sales Representative in IT 

- Business development mainly through cold calling
- Customer base update and qualification, project detection
- Business presentations / Business propositions
- Software testing
- New hire training

Sales Representative

Enterprise Support Specialist at Airtable

I am a relationship builder with a very strong focus on customer satisfaction. 

Through years of experience within Customer Service and Sales based roles, I developed excellent attention to detail and the ability to adjust to all situations. I thrive in busy working environments and welcome new challenges to enhance my professional skills and experience. 


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Taplio

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