UTDS Optimal Choice

*Developed technical and training manuals for SaaS, CRM, and sales platforms, ensuring clear, structured, and user-friendly documentation for teams and clients.
*Created step-by-step guides, onboarding documents, and process workflows to support software adoption and training.
*Collaborated with product, sales, and customer success teams to understand system functionalities and translate them into accessible instructional content.
*Designed visual aids, infographics, and interactive documentation using Canva, Adobe Express, and AI-driven tools to improve instructional content design strategy.
*Optimised documentation for easy navigation, ensuring improved knowledge retention and user efficiency.

Senior Instructional Designer

* Utilised Semrush for content keyword research, competitor analysis, and content update .
* Reviewed and edited press releases, presentations, speeches, proposals, blogs, and landing pages to ensure they were free from grammatical errors, factual inaccuracies, and formatting issues, while maintaining a clear, engaging, and brand consistent tone..
* Designed visual content using Canva and Adobe Express, including social media posts, infographics for blogs, and Email.
* Followed sales funnel (TOFU, MOFU, BOFU) and user-specific intent strategies while editing content tailored to specific stages of the customer journey.

Senior Content Editor

Yaali In

*Created user-friendly help guides, support documents, and customer support content for a SaaS company targeting wholesale and retail ecommerce marketers.
*Worked closely with product managers and UX designers to ensure content met user needs and enhanced the overall user experience.
*Contributed to a significant reduction in support ticket volumes by improving the clarity and accessibility of help documentation.

Instructional Designer

Content Alchemist: Forging Powerful Words and Igniting Social Media Magic

TL;DR
I can edit and polish blogs, landing pages, reports, proposals, instructional design, and presentations with brand style alignment, clarity, and professional formatting. Also, I can create instructional design guides for CRM and SaaS, plus UX and knowledge base documentation for SaaS products. I can design platform-ready social media posts that follow brand style. Apart from this, I have experience in editing property survey reports for UK solicitors and surveyors. Currently working on training AI conversational agents.

Taplio

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