Sz. Variáns

- Assisting in systematically analysing critical failure modes, their effects, and root causes, ensuring a comprehensive understanding of potential risks
- Contributing to the development of FMEA documentation, including risk matrices and control plans

FMEA Coordinator

Erasmus Student Network

- Provided guidance and support to newcomers, assisting with their transition into the local university environment
- Assisted Erasmus students in securing local accommodations and optimizing integration
- Strengthened bonds between buddies and Erasmus students, enhancing program experience

Erasmus Buddy

ISU of University of Debrecen

- Facilitating effective communication between the student body and various stakeholders
- I serve as a liaison, conveying vital information from the administration or faculty to the students and vice versa
- Managing media relations is also part of my duties, including handling inquiries, coordinating interviews, and facilitating press releases to highlight student achievements and events

Public Relations Specialist

transcosmos inc.

- Consistently provided timely and efficient support through phone, email, and live chat, resulting in a 15% reduction in average resolution time and exceeding the company's service level agreements
- Delivered prompt service to prioritize customer needs
- Improved first-call resolution by staying informed about company products and services
- Streamlined complex issue escalation, reducing backlog through cross-functional collaboration and logged all contacts

Customer Service Representative

Gravic Hungary

- Reduced changeover time using SMED initiatives while providing production manager reports
- I applied Lean Six Sigma, achieving productivity increase and waste reduction with ongoing KPI reporting
- Implemented process control measures, resulting in decreased defects, supported by real-time monitoring and regular reports
- Optimized material handling, cutting lead time and excess inventory with visual management, kanban, and regular progress reporting

Process Engineer

AIESEC in Hungary

- Led global volunteer team, streamlining strategies to cut process time
- Improved conversion rates and participant journeys through targeted interventions and data insights
- Boosted engagement and awareness with impactful campaigns, collaborating with Marketing and PR
- Established key partnerships, expanding the customer base through successful promotions
- I implemented EXPA platform tracking, setting metrics for customer journey progress, NPS alignment, and standards survey benchmarks

Vice President Global Volunteering

Results-oriented Mechanical Engineer with expertise in Lean principles and process optimization. Proven record in implementing SMED on machinery, applying Lean methodologies for operational efficiency, and resolving process-related issues.  I spearheaded transparent communication as a public relations specialist and exceeded performance targets as a customer service representative. Ongoing postgraduate studies in Lean Engineering. Technical proficiency in 3D design, Lean Six Sigma, and MS Office. Committed to excellence in manufacturing processes and continuous improvement.

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