FURNITURE SQUARE

- Sales Strategy and Leadership: Led the development and execution of sales strategies that resulted in a 50% increase in yearly sales within 10 months. Provided visionary leadership to the sales team, driving growth and achieving exceptional customer service.

- Client Relationship Management: Established and nurtured relationships with over 1,000 clients, maintaining a 95% satisfaction rate. Conducted regular meetings with potential clients to understand their needs, fostering long-term connections.

- Territory Expansion: Successfully expanded the company's territory to include more than 10 new states while adopting a B2B mindset. This expansion contributed to increased market share and profitability.

- Team Building and Development: Recruited, trained, coached, and monitored sales representatives to ensure they met objectives, particularly during high-traffic periods. Implemented effective performance management strategies.

- Promotions and Campaigns: Led sales promotions and advertising campaigns that significantly enhanced profitability and attracted new consumers. Demonstrated a deep understanding of market dynamics and consumer behavior.

- Negotiation and Pricing Management: Skillfully negotiated pricing with customers, reducing the discount rate from 10% to 5-7%. Managed contract documentation and pricing negotiations to optimize procurement processes.

Sales Operations Manager

Lama Jewelry 

- Business Growth: Achieved a 15% business growth within the first 3 months of tenure, demonstrating an ability to drive sales in a competitive market.

- Customer-Centric Sales: Maintained a 60% success sales rate during the challenging COVID-19 lockdown period, prioritizing exceptional customer service and tailored solutions.

- Operational Management: Oversaw day-to-day business operations, ensuring a seamless and efficient customer experience at Lama Jewelry.

- Customer Consultation: Consulted with 30+ customers weekly, assessing their unique needs and preferences to provide optimal jewelry solutions.

- Market Insights: Conducted ongoing target market research to monitor industry competition and identify advantageous trends in the luxury jewelry sector.

- Relationship Building: Established and maintained strong, trust-based relationships with both clients and suppliers, contributing to Lama Jewelry's reputation for personalized, high-quality jewelry.

Key Account Manager

Fouani Nigeria Ltd.

- Nationwide Sales Growth: Established nationwide sales partnerships with Nigeria's top banks and companies, resulting in a remarkable 66% sales increment within 18 months.

- Cheque Credibility Improvement: Successfully reduced the rate of bounced cheques by 55% through solid relationships with bank branch managers, ensuring the credibility of all cheque payments.

- Exceptional Customer Service: Provided prompt and courteous service to over 60 walk-in clients daily, demonstrating a commitment to customer satisfaction.

- Inventory Management: Supervised inventory and placed orders to replenish low-running supplies, ensuring a steady flow of products for customers.

- Team Leadership: Drove employee engagement and guest experience through coaching and training, fostering a high-performance sales team.

- Business Development: Promoted business growth by building and maintaining relationships with new clients, contributing to LG Electronics' market expansion.

Sales Manager

Dunkin' Donuts Lebanon

- Consistent Branch Ranking: Sustained a top 5 branch position for 3 consecutive years, showcasing exceptional performance in a competitive market.

- Exceptional Sales Rate: Achieved a remarkable 98% success sales rate through the effective execution of Dunkin' Donuts' global standards and commitment to prioritizing exceptional customer service.

- Safety and Maintenance: Held the safety of both the team and clients as a top priority by focusing on preventative maintenance and cleanliness within the branch.

- Team Leadership: Led a team of employees, ensuring they adhered to Dunkin' Donuts' standards, and providing guidance and support.

- Operational Efficiency: Oversaw day-to-day branch operations, including inventory management, staffing, and ensuring the delivery of quality products and services.

- Customer Focus: Ensured a customer-centric approach by maintaining a strong focus on delivering high-quality service and addressing customer inquiries and concerns promptly.

Branch Manager

Results-oriented sales professional with 12 years of experience in consumer products, customer service and a proven track record of exceeding monthly sales quotas. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure. Goal- and team-oriented with strong leadership skills and a commitment to team quotas.

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