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23+ years of rich experience as Global Operating Executive, successful at building high-performance teams and leading service organizations with P&L. Skilled at establishing ops excellence within culturally diverse environments, translating conceptual models into specific growth strategies, cross-skilling and planning/executing multi-faceted strategies to improve revenues and EBITDA • Meeting annual operating plan targets, including stretch goals. Creating roadmap and delivering on the annual business plan including financials and strategic priorities. Successfully increased portfolio revenue by 3X from $4m to $12m. Reduced costs by 23%. YOY minimum productivity of 5 - 10%. Increased revenue by way of account mining and exploring Greenfield and Whitefield opportunities • Team size of 430+ ::. Voice and back office support operations. • Proven experience in setting up new line of work - SOW negotiation, managing client relationship at executive levels • Base lining & benchmarking targets for existing business and for the new work to be transitioned. Successfully led the opportunity identification & business transitions from an Australian Banking major to offshore location • Leading Onsite Reengineering and Transformational Business Improvement Projects. A Certified Six Sigma Green Belt • Strong leader with motivational management style and reputation for building and retaining highly motivated teams • Result driven and focused with immaculate work habits, excellent man-management, time management and leadership skills
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