Abhilash K S's Linkedin Analytics

With over 4 years of experience in IT Procurement and 4 years of experience in Incident, Problem & Change Management, I am a driven and certified Assistant Manager (Incident Operations) at Concentrix for Microsoft project. I am responsible for ensuring the efficiency and effectiveness of the Major Incident & Problem Management Process, meeting the SLAs of different case severity/priority tickets, and providing regular communication updates to the Delivery Managers, End-user, and other Stakeholders. I have a proven track record of delivering exceptional customer service, resolving technical issues, collaborating with team members/engineers, and implementing process improvements. I have also coached and mentored team members on the weekly updates provided by clients. I have strong interpersonal, analytical, and people management skills, as well as the ability to learn quickly. My goal is to leverage my expertise and certifications in ITIL, PMP, Lean Six Sigma, and PMI-ACP to drive IT Incident, Problem & Change Management at Microsoft and add value to the organization.