Cognizant

Real Time Analyst

Capita

Customer Service Advisor

TOSK Global Ventures Limited

Assisted the CEO in market research, market entry methods, and finding economic ways of increasing sustainable business in EMEA.

Intern

Himani Techno Consultants Private Limited

•	Responsible for Workforce Management analysis and planning
•	Led planning for developing and optimizing KPIs.
•	Responsible for a workforce of 500+ including workforce planning, scheduling, and forecasting to improve robustness and real-time adherence to SLAs. 
•	Introduced recorded analysis for each task to improve overall time-management, efficiency, and optimization of the workforce.

On assignment to DCM Sriram Ltd. 
• Set, aligned, and delivered execution of the team business plan to ensure SOPs, required growth, and financial performance outcomes.
• Implemented productivity gain initiatives resulting in FTE volume absorptions with neutral FTE increase.
• Identified communication gaps and restructured client reporting by deep-diving into targets and critical performance issues.
• Worked with a workforce of 120 working in shifts, managing, and scheduling them delivering above par results.

Business Manager

Six Sigma Green Belt | Workforce Management | Workforce Planning | Workforce Analysis| Scheduling| Forecasting

stamp 1 G 
MSc in International Management from the National University of Ireland, Galway. 

6+ years of experience with a demonstrated history of working in Workforce Consulting. 
Skilled in Workforce Management, Workforce Analysis, Scheduling, and Forecasting.

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Abhinav Srivastav. GWFM®'s Linkedin Analytics

Abhinav Srivastav. GWFM®

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Abhinav Srivastav. GWFM®'s Linkedin Analytics