Abhishek Kuckreja's Linkedin Analytics

As an Independent Consultant, I leverage my 17+ years of experience in the lending and digital services industry to help clients achieve operational excellence, profitability, and customer satisfaction. I have successfully guided and supported multiple projects on digitalisation of customer onboarding and vendor payments, loan processing flow, buy now pay later (BNPL) solutions, sales operations, data verification, and risk management. Previously, I was the AVP of Backend Operations and Digital Services at Home Credit India, where I managed a team of over 180+ employees and oversaw the end-to-end customer journey, from acquisition to retention. I implemented strategic initiatives that improved key performance indicators, such as reducing customer complaints by 50%, increasing customer handholding by 30%, and enhancing customer experience by 40%. I also contributed to business planning, revenue forecasting, budget management, quality control, and project management. I am passionate about delivering innovative and customer-centric solutions that create value and impact for both the clients and the end-users. I have a strong track record of developing and executing effective strategies, establishing and maintaining client relationships, and leading and empowering teams. I am always eager to learn new skills, explore new opportunities, and challenge the status quo.